Complaint #13 Staxino Casino

My verification

By Xristos11

6 months ago

Hello. In the casino verification tab it says that the phone camera and microphone must be active for face scanning. Both the camera and microphone on my phone are activated and the casino does not let me verify. I also tried verifying with other devices and the same problem appeared there. I have cleared all cookies and restarted my phone, nothing works. There is an error in the casino, I have made a deposit and I cannot play. Also, no one responds to the email I sent to the casino. Here is the screenshot. My email < sent to the casino >

Disputed Casino Staxino Casino

Reason Other

Discussion

AskGamblers

• Support Team

6 months ago

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

6 months ago

Dear Staxino Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Xristos11

6 months ago

Also, the verification documents you requested are for a period of 1 month. I have sent them all and you are not accepting them. I have sent a bank document. I have sent a utility bill. None of the above is accepted by your casino.

Staxino Casino Complaint Stats

Resolved 0 / 5

Avg. Amount $322

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

Staxino Casino Complaints

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The Operator in the Chat told me I should just Deposit 10€ and than Cashout he will make a note that this is ok (see my Screenshots). A day Later or so I got an Email I have to Wager the 10€, I write them back with the Screenshots from the Chat but no Answer.

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Hello, Askgamblers, Staxino
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From what I'm reading please email me a request for my documents backing up my claim so I can send them to the ask gamblers team to double check.

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