Resolved
Resolved
Ruby Slots Casino - No payment of $22,500 and account closed no reason given
I won $25,000 playing multiple games on July 1st, 2019. The email confirmations for the withdrawals are attached. On July 9th, 2019, my first ...
Resolved
Resolved
Ruby Slots Casino - Declined payment for $4,500 and account closed
Hello,I have been a long-time gambler with the sister casinos. I opened an account with Ruby Slots and eventually hit a jackpot of which I withdrew $4 ...
Resolved
€0
Resolved
Slottica Casino - Winnings of €2,090 simply 'written-off' without further information
The casino did not pay my winnings of 2090 Euros (look at screenshot), instead paying to me, they were written off. Live chat and the „personal“ ...
Resolved
$388
Resolved
Black Diamond Casino - Paid me US$100 instead of US$779
Dear Black Diamond Casino Accounting Dept,I believe there’s some kind of a misunderstanding in my withdrawal request. You’ve only paid me US$100 ...
Resolved
€3,000
Resolved
Bronze Casino - Delayed verification and no reply to email
On Thursday September 5, I made a withdrawal of EUR 3,000 from my account. Since the initial deposit was made with an unverified, new credit card, I ...
Resolved
€737
Resolved
Wild Vegas Casino - Delayed in verifying my account and processing my cashout of $1,305
Hello everyone,I played slots at Wild Vegas Casino on 04/07/2019 and won. I sent them all necessary and requested documents to verify my account on 05 ...
Resolved
R600
Resolved
Slottica Casino - Won't help me with missing deposits
Good dayMade an easy eft deposit to slottica of the amount of R350. The money went of my account and easy eft confirmed deposit success. When I ...
Resolved
Resolved
NightRush Casino - Keeps reversing my withdrawal despite my account being verified.
The title in this complaint pretty much sums everything up.Every time I attempt a withdrawal, it gets reversed and I get an email saying it's a ...
Rejected
Rejected
BitStarz Casino - Inadequate assistance with a game glitch
Bitstar game "The Nutcracker kicker me out up in getting 5 x free spin symbols after putting several thousand dollars into the machines.Issue occurred ...
Resolved
$995
Resolved
Planet 7 Casino - Not paying again
It really doesn’t surprise me that I’ve ended back here yet again. And as usual, my own efforts to resolve this directly with the casino has gone ...
Resolved
$1,200
Resolved
Rich Casino - Won’t pay from July
Requested withdrawal 3 times finally verified, told 4/9 payment of $1200 issued to my bank still no funds received. Casino gave me a reference number ...
Resolved
£15,805
Resolved
Sloty Casino - Withdrawal still pending 5 days
I have been a regular player on sloty and the other genesis global sites. Having had a good run I got up to £10,300 probably my biggest ever win. ...
Rejected
Rejected
Thebes Casino - Account closed without a justification
Hi, i registered on Thebes Casino on 04/09/19. I received 25 free spins that i played and on 05/09/19 i had more then 600€. I tried to make my 1st ...
Resolved
mBTC122
Resolved
VegasCasino.io - Refuses to honor self-exclusion request
Hello - On 11/20 I contacted online chat and requested that my account be permanently closed due to me having a gambling issue. I was directed to ...
Resolved
$125,000
Resolved
Rich Casino - Verification done 3 times and VIP points reducing with every withdraw
Hi my name is Kiki and I have a few question for Rich Casino, because after I win for Rich casino there's something strange with their policy. which ...
Resolved
$750
Resolved
Planet 7 Casino - Nearly 2 months delayed payment with no resolution
I am so disenchanted with this casini. Nearly 2 months ago i made a withdrawal request. After a few weeks i was informed my withdrawal was appoved and ...
Resolved
kr4,000
Resolved
Folkeautomaten Casino - No money yet!
May 13. I won and withdrawed 4000 NOK. The withdrawal got approved but I never got the money. After a lot of conversation on live Chat, my money was ...
Resolved
€300
Resolved
Evobet Casino - Never received €300 withdrawal
Hi I made a withdrawal on my account on 15th October 2018 for 300 euro via bank transfer, I have never received this payment, evobet told me they have ...
Resolved
€6,500
Resolved
Redbet Casino - Stalling on account verification and €6,500 payments
Hello,Redbet Customer Service - Ticket 1176926 (this is the reference number of all my E-mail correspondence with Redbet)Email: < email removed > ...
Resolved
$550
Resolved
PokerStars Casino - Account Verification Delay
I created an account, deposited 550 USD and then the account was frozen and received an email requesting certain documents I shared all the requested ...
Resolved
$1,402
Resolved
Tangiers Casino - Not being honest about my withdrawals
This unbelievable casino online ever. I made a withdrawal on the 24th of August and waited for the 5 businesses days for an approval. And hey finally ...
Unresolved
€460
Unresolved
Casino4Dreams - Withdrawal delayed for more than two month
I have requested a withdrawal of 496€ in July, submitted all my documents to the verification process and never got any reply again. I have sent ...
Resolved
$100
Resolved
Captain Jack Casino - Strange business practices when it comes to payments
Hi, back in April I won $100 from the casinos no deposit bonus. I submitted all requested documents and the withdrawal was approved. I never received ...
Resolved
$457
Resolved
888 Casino - Missing Wire Transfer
The issue that I have experienced was: On April 1st I withdrew a total of USD $456.66 as a wire transfer. I was told the eta for receiving the money ...
Resolved
$21,789
Resolved
Ruby Slots Casino - Still waiting on payouts since April
I have been a loyal and faithful player to Ruby Slots for over 10 years now. I have always had payouts that took longer than the terms of service ...
Unresolved
£4,600
Unresolved
Riviera Play Casino - Delayed Account Verification & Payments
I registered with Riviera Play on 11/09/19 and deposited £1000. I then won on a few roulette games and my balance currently sits at £4850. I went to ...
Resolved
€1,400
Resolved
Bronze Casino - Delayed €1,400 Withdrawal
I made a withdrawal on the 2nd of September and as of yet nothing I have been on chat every day who tell me it has been processed but it is still ...
Resolved
€6,110
Resolved
24Bettle Casino - Withdrawal of €6,110 stuck for over a week
I made 1480€ on a deposits to 24bettle. Played casino games and livebets and won 6110€.Made my withdrawal request 30.8.2019 (site and askgamblers ...