Complaint #619
Slots of Vegas Casino
Help with withdrawal
6 years ago
In March I tried to make my first withdraw from SLots of Vegas. One's first withdraw with them is "Express" and it is through international money transfer to one's bank, supposedly. After a week I had heard nothing, and I inquired and found that my first attempt was canceled because I hadn't gone through verification. Fine. I submitted everything and verification was APPROVED. I made 2nd attempt to withdraw $750 and never heard anything. I wrote several times and talked to chat agents (was told to be patient) but got no response from Cus. Ser. or Payments dept., so I canceled it myself because it was taking so long. A few days later, On my 3rd attempt, which was initiated May 5, 2020 for $750, I waited three weeks and when I heard nothing, I asked a Chat agent and was told that SoV had restrictions on my bank, Bank of America, and couldn't process the withdraw. She said I should open another bank account in another bank. I think that's ridiculous, BOA is one of the largest banks in the world. I asked her to recommend a bank and she said, in effect, their list was too 'dynamic". I find it hard to believe they can't process it through BOA. I have given them everything they've asked for, too much IMO. If they can't use my bank why can't they pay me another way? And did they not inform my of anything? Any help would be appreciated. Right now my withdraw is still listed as in process. I do have copies of emails and screen shots of convos with the Chat agents. Thank you.
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