Paradise Casino - Failed to resolve issue with 50 CAD deposit, terrible support

Dear Ryan,
unfrotunately, as we can see in your account, you haven't yet uploaded the proofs we need, particularly:
- proof of the deposits to our casino from your Bank account (account owner's name, IBAN and the details of the transaction have to be specified);
- screenshot of your Bank account used for withdrawing (account owner's name and the IBAN have to be specified).
As soon as these are uploaded, we will be ready to consider your withdrawal.
Please, keep in mind that these docs are obligatory for us!
Thank you for you understanding!

I did send a screen shot of the transaction to them but my name was not visible. Its only visible on my bank statement which is available on the 17th of each month so i cant get a copy of it till then. Ive been in contact with gigidat the company i did etransfer with to try and get a receipt through them. Thank you

Thank you, too, Ryan, we'll be looking forward to seeing the docs.

Dear @Ryanmc,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi sorry had trouble replying. No the issue hasnt been resolved as i dont have access to a bank statement for the month of may until june 15. Once i do i will send my whole bank statement to them proving my despoit. I did get a receipt from gigidat proving my despoit but that was denied as well. Again sorry for the late reply and thank you for your help. I will yave my bank statement on june 15 at which time i will send to paradise casino again and hopefully that solves the matter

Dear Ryan,
feel free to upload the documents needed into your personal account as soon as you have them.
Looking forward to, thanks in advance!

Dear @Ryanmc,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I will not receive my bank statement until june 15 at which time i will send my whole bank statement

Hi all,
Ryan, feel free to upload the documents needed into your personal account as soon as you have them.
We will be looking forward to it, thank you for your cooperation!

Dear @Ryanmc,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.