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777 Casino - Verification delayed, account still frozen

RESOLVED
Complaint Info
Disputed casino 777 Casino
Reason Verification issues
Amount £ 860.65
feemee United Kingdom
Posted on June 6, 2020

On 27.05 I got a notification that my account was disabled and ID was requested. On 28.05 I uploaded my ID in to the secuire cashier and was informed that I'd be otofied by email about results , On the next day the sigh "you have documents awaiting verification" was disappered. I uploaded my ID again. (see screenshots). Today is 05.06 and nothing happens.

I called to support. Girls promised to escalate this matter to the relevant department. I also sent an email (Incident: 200530-004106)

I don't understand why they ignore me.

feemee United Kingdom
Posted on June 6, 2020

My account was finally verified today, many thanks for help!

AskGamblers
Posted on June 6, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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