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Bonzo Spins Casino - Account verification procedure takes forever

UNRESOLVED
Complaint Info
Disputed casino Bonzo Spins Casino
Reason Verification issues
Amount $ 4000
Posted on June 8, 2020

It's been 5 days and every day I have resubmitted every document they have requested right down to me holding my documents and having to take selfies with me holding documents as they didn't believe I am a real person. Mind you I have recieved a payment from them 3 months ago and have already proved my identity and bank account details. Every day they are requesting different documents which I have sent straight away the only way I hear anything from them is when I go to chat support and they request the same documents stating they havent recieved them even though I have kept all my sent emails to the casino. So I then send documents through chat and they say they will send them off to department so I want to the next day and contact again and once again I will be asked for more documents which I send again. This has been going on for over a week and still being lied to and asked for same documents. It's 4000 dollars that they haven't paid me and show no signs of resolving this matter.

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