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Planet 7 Casino - Withdrawal still not processed

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 2400
Posted on June 2, 2020

Ok it is time to receive withdraw last time took more than 4 months to get paid so yes I was worried about same thing my withdrawal of $2,400 was approved on 5/14/20 and still has not reached my account all my deposit info is accurate up to date and speaking with live chat like 4 times now they tell me early last week, then late last week, and now this week. Tawni can you just expedite and get the withdrawal to me please. Thank You

Posted on June 3, 2020

Confirmed with befores history did not thank it would come in timely fashion thank you

Posted on June 7, 2020

Hi Christopher--

Of course, I'm always happy to help you out. ;-)

I've checked on your account and I do see that your wire was already sorted a while ago: 5/16 Paid $2380 + $20 Service Fee for transaction #154135538. I've also checked with our processor and they've confirmed the wire was completed, June 1st (this was clearly a bit on the slow side).

With this in mind, I would guess the funds have reached your account by now. Can you please confirm?

Much appreciated,

Tawni

AskGamblers
Posted on June 8, 2020

Dear @happydad2kids,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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