Problem with delayed withdrawal

Dear friends,

I would like to share with you my incredible and sad experience.

I made a 100 EUR deposit in first decade of May, 2020 and everything was OK till...

I noticed a super strange changing of my bets during the Fruity 7 game. My bet spontaneously began changing from 0.25 to 125 and 150 during "Auto" mode (please see "screenshot 1" in attach. Note: the 4th column is a that spontaneously bets"). Unfortunately, I noticed that not immediately.

I sent a many emails about that issue and asked to investigate, but no any result till today. Just ignored!


There is a my first mail (Thu, May 7 at 3:03 PM):

"Dear support team,.

Thank you for your email.

It's easy to explain why I'm saying I did not make these bets.

I'm not a high-bets gambler. I have made a deposit 100 EUR usually and bet about 0.20-0.50 EUR during the different casino games.

You can check any session on my any game history.

But during my game session on "Fruity 7" (05-05-2020 at 21:12, approximately) something incredible happened.

I did not bet 1.2 EUR, 75 EUR and 125 EUR.

It's absolutely illogical to bet 75 EUR if I have 97.34 EUR, and to bet 150 EUR if I have 172.34 EUR...(please find attachment)

Sometimes I had balance 172.34 EUR, 159.59 EUR, 160.29 EUR during that game session. But it's not my real balance, I think. It should have been about 97 EUR I suppose.

Please investigate that issue.

Thank you.

Regards,"



This is their first reply (Thursday, May 7, 2020, 05:44:04 AM):

"Thank you for contacting https://www.fruitycasa.com

Following your request regarding your game query. In order for us to investigate further for you, the relevant department would like to know

why you are saying you did not make these bets?

Please note that bet values have changed, this can only happen on your end.

We look forward to hearing from you.

We trust that we have been of assistance, but do not hesitate to contact us again should you have any further queries.

Kind Regards,
Casino Support

Fruity Casa
https://www.fruitycasa.com
Email: [email protected]
Live Chat available on: https://www.fruitycasa.com
18+ Please Bet Responsibly - We believe in Responsible Gambling.
For more information go to: www.gamblingtherapy.org"

This is my last email:

"primakolog

Aug 21, 2020, 3:08 PM UTC

This is a follow-up to your previous request #1408507 "Re: Fruity Casa [Request no..."

Hello.
Passed more than 3 month and no reply regarding my request.
It's seems like some support team members tries to ignore my request and anyone no interested in solve that issue.
Ok.
Let's ask gamblers forum members on several sites to help us.
Thank you and bye"


And their last reply:
"Addison (Fruity Casa)

Aug 22, 2020, 1:22 AM UTC

Hi there Emin
Thank you for getting in touch.

In relation to your recent contact regarding your game query, it has been escalated to the relevant department who are currently looking into it.

Once concluded you would be updated via email with the outcome thereof.

Should you have any further queries you are welcome to join us via live chat or via email.

Kind regards
Support "


I attached from "02" to "08" pictures for additional prove.

Thank you,

i had requested a withdraw on 30 october for 9000 euro from fruitycasa, after continuous follow up on email and chat they reversed the withdraw on 7th november without any intimation and they are still not giving any reason as to why they are not processing my withdraw and continuously saying that its under review, due to this issue i lost almost 400 euro due to betting with them (the money which i had requested for withdraw).
I have requested a new withdraw and request you to please assist in getting the payment.
Thanks

Hello..
So i gave them time now im tierd of waiting so going to make a complein.
So i made an accaount and got the 150% and i read the terms and played out the big wager that they had and managed to win some(1500e). After that i started to do my verification process and they only do it thru mail so i sent evrything they asked for 13th oct.
After a week i wanted to see why nothing was happening i go to their live support on the site and started talking. When i give them my account information they are saying that i dont even have an account on their site even tho i am logged into the account as we were talking.
So now i gave them 10days and tierd of waiting for a process that takes 1day for other casinos. I got printscreens of my account and my withdrawal if its needed..
Hope to get some answers :)

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