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Live Casino - Deposit still not added to my balance

RESOLVED

Complaint Info

Disputed casino

Live Casino

Amount

$ 250

mijune2 Bangladesh
Posted on June 3, 2020

I deposited funds 2 days ago but still the balance not added. I have contacted their support minimum 10 times but they are not helping. All they say is keep waiting! Strange! Everywhere Neteller deposit in instant but they are keeping my funds without any reason! One officer said the transaction is pending from Neteller side but it is clear that they are lying. Still I called neteller they said all is fine they paid that to them. Neteller even sent me merchant transaction number to help me get my funds. I have sent Live Casino the merchant reference number also but they are not helping! Kindly help me to get my funds from these scammers. I am adding screenshots also check.

Posted on June 3, 2020

Dear MIJUNE2,
as we can see, the issue has been resolved successfully: we can see that funds in the amount of 250 EUR appeared on your balance, after that you have played these and cashed out the money.
The cashout hasn't been approved yet, as you were requested to pass through the KYC procedure. As soon as you upload all the necessary documents, it will be approved.
Thank you for your patience and cooperation!

AskGamblers
Posted on June 6, 2020

Dear @mijune2,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

mijune2 Bangladesh
Posted on June 7, 2020

They Approved my Neteller deposit after a long drama of 4-5 days. Then I requested a withdraw they declined and asked verification, I completely verified my account and then requested a withdraw again. After 2 days pending they cancelled my withdraw again and asked me to play more bets to request a withdraw! Now I played many games and requested a withdraw again and the withdraw is still pending again! This website is a joke!

Posted on June 8, 2020

Dear MIJUNE2,
Your cashout has also been processed successfully.
It can take some time, and our support agents can ask players to undergo certain procedure before the cashout, we are kindly asking for your understanding in this case!
Thank you very much for your patience!

AskGamblers
Posted on June 8, 2020

Dear @mijune2,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.