Complaint #16 Live Casino

5 days passed still a Neteller Deposit not added

By MOHAMMAD KHALILUR R.

6 years ago

I have never seen a bookie who doesn't have instant neteller deposit service! I have deposited funds with my neteller 5 days ago still the balance is not added! I am repeating again, 5 Days passed still they didn't credit me a deposit! All they are doing is drama. Their live chat service don't have any power even they can't contact their financial team to take a look fast.

I have submitted my neteller screenshot all things and 5 days passed still they didn't credit me my funds! These guys have no right to operate a gambling site. Their license should be void.

Disputed Casino Live Casino

Reason Delayed payment

Amount $250

Discussion

AskGamblers

• Support Team

6 years ago

Dear @khalil2929,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Live Casino

• Representative

6 years ago

Dear KHALIL2929,
We are kindly informing you that the deposit has been delivered to your account balance.
We are very sorry for the temporary inconvenieces, sometimes this can happen, and we will do our best to avoid such situation in the future.
Wish you good luck, and have a nice day! Thank you for your patience!

khalil2929

• Bangladesh

6 years ago

It has been a week and you can't even add funds which I deposited via a instant payment processor Neteller?
You are mimicking the same thing over and over again that I need to wait? Is this a joke? Your licence should get cancelled.

Live Casino

• Representative

6 years ago

Dear KHALIL2929,
We apologize so much that you couldn't feel the best experience playing at Live Casino.
Your request was submitted to the finance team, and we are doing our best to resolve the issue within the nearest time possible! Thank you very much for your patience and cooperation!

Live Casino Complaint Stats

Resolved 12 / 12

Avg. Amount $3,125

Avg. Complaint Duration 6 days

Avg. Response Time 1 day

Live Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 9 out of 9 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

Live Casino Complaints

See all complaints for this casino

Refused withdrawal without any reason

Hello There ,

I need your urgent help. I have deposited 1500€ in Live.casino website and then requested withdrawal of 1700€. So now they have disabled my account without any reasons given and declined my original deposit also. I was playing in that site more than a year my account was verified. Here by I am attaching proof of deposit which was made on 14.09.2022 and email chat with casino.

Resolved

€1,500

Withdrawal pending for longer than their advertised time-frames, again

It's been more than 2 days and withdrawal of 4000 euro is pending. I have talked to their customer chat and they told me all withdrawals will be processed in max of 24 hours. but then it's already more than 48 hours and still no response or email from the casino side.

My account is fully verified and I have also uploaded my all deposit proof into the casino. Their customer chat don't have any idea just give me copy and paste responses and ask to be patient and wait. This is the second time when my withdrawal is delayed.

Resolved

3550 Euro withdrawal is pending over 2 days

I have made deposit 3300 euros and made withdrawals of 2000 euro and 1550 euro on 23 April 2022 at 04.36 time. It's been more than 2 days and withdrawal is pending. I have talked to their customer chat option several times and they just informed me to wait and wait.

My account is fully verified and I have also uploaded my all deposit proof.

No response from their support team.

Resolved

€3,550

Cashback account changed to Match Up account after deposit

Hi askgamblers team,

Today i was very surprised about LIVE CASINO behaviour. Few weeks ago, I created my live casino account and chose CASHBACK LINE (see attached the cashback yellow symbol $). But today, after my first deposit of 250€, my account was changed to MATCH UP LINE (see attached the FS red symbol). This is totally unacceptable behavior. I don't have interest in match up offers at all...! I always take screenshots of everything because I don't want to be fooled by casinos.

I really hope that Live Casino reverses my account again to the cashback line (like it was before the deposit) and extends the first day promo (20% cashback) because it is only valid on the first day after the first deposit.

THANK YOU
Eduardo

Resolved

SE Failure with casino under same licence

Hi,

I have had issues with a number of casinos operating under N1 Interactive (licence holder) which owns and operates a variety of casino brands, one of which is Live.Casino. I initially requested to be self excluded on 26/3/20 on BobCasino which is a casino operating under the N1 Interactive MGA licence which also operates Live.casino and received confirmation via email of the self exclusion. I also emailed support to request I be blocked from all casinos under their licence due to gambling problems however I have been allowed to open an account with Live.casino and deposit the following amount on

400 - 1/7/20

500- 1/7/20

I feel the Gaming operator’s responsible gambling system has severely failed me and my addiction was let take over and I lost control. I have contacted Live.casino by email However have not received any satisfactory response.

Please see attached screenshots of some of the deposits made, also please see attached email from Bobcasino as proof of request to self exclude from all of their casinos.

Please note I have used the same credentials as with my self excluded bobcasino account as with Live.Casino.

< personal info removed >

Resolved

No option to withdraw to Neteller support ignores messages

I made a $300 deposit with Neteller to live.casino, played slots and blackjack. Then I tried to request a withdrawal but Neteller was not an option in the list. I've asked in chat about that and they said that I should try to use VPN and set Argentina/Columbia/Germany to make this method appear. This helped not.
Then I tried to open chat again but it disappeared from the support page. I decided to send an email using their site form but two of my request were ignored.
So there is no chat, no answers from support and still no option to withdraw to Neteller (the method I used to deposit). Money are frozen on my account and nobody wants to help.
The amount of money frozen is $281.66.
Kindly asking Askgamblers to help me with my issue.

Resolved

$282

Delaying €4,000 withdrawal for more than 24 hours

Hello, I made a deposit in a 500 euro casino, played roulette life and won 4000 euro, and the casino does not release the withdrawal, the withdrawal was in the casino for more than 24 hours
Please help me with this, I talked to them in the chat, say manager manager wait wait but there was a problem, someone manager manager canceled me two retreats I did and now that all is well I do not release the withdrawal, And my account has been verified

Resolved

€4,000

Deposit still not added to my balance