I have been a loyal customer to this casino for a few years now. On 4/28/20 I made a deposit using one of the casinos No play through bonus codes. I met and satisfied all the criteria needed for a withdraw request. I made an initial withdraw request on 4/28/20 in the amount of 220.00 minus the 75.00 bonus dollar amount. I verified identity using the live verification system the casino provided as well as submitting all the required documents and information as well as a valid Bitcoin address. I proceeded to wait the 7-10 business days for the payment, after the 14th business day, I live chatted with CSR rep and they assured me I would receive payment. The account was "escalated". Within this time frame, I submitted an additional withdraw request in the amount of 150.00 that was won using the casinos 14 free daily spins feature. The criteria was met for the withdraw on this request as well. A few days after the 14th business day, the casino threw back into my account the original request amount from 4/28/20. When i contacted them, they had no reason as to why it had happened. I had to resubmit my original request. I have made several attempts to fix this matter with the casino, every time I was told that I would receive my payments. My case has been "escalated" 6-7 times already. Countless "confirmations" and "assurances" and "escalations" have been made by this business. The last contact was with a specialist on 5/25/20. Specialist noted that he saw all the delays and troubles in receiving my payment. He assured me that he did a "case thing" while I was on the chat with him and that I would have payment by Friday 5/29/20. I informed him that I felt my only recourse would be posting to this site. I feel I have given the casino ample time (over a month) and had no other resort. It is now 5/31/20, the only thing I have received from the casino is an email stating that all my info was received.