- Mobile friendly casino
- Live chat available 24/7
- Several currencies accepted
- Manual flushing offered via support
- Several country restrictions
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WestCasino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
WestCasino is an online casino where members have access to tons of games like video slots, table games, and video pokers. Members can enjoy titles from multiple leading gaming providers including names like NetEnt, Quickspin, Nyx Interactive, and Pragmatic Play, to name a few. The site can be reached in several languages and can be enjoyed instantly or through their mobile casino. WestCasino is licensed and regulated by the Malta Gaming Authority.
Restricted Countries and Territories
Unfortunately, there are some country restrictions here. These include players from Denmark, France, Romania, Hungary, Spain, Australia, Bulgaria, and the USA. The full list of restricted countries can be found under ‘More casino details’.
Mobile Gaming
WestCasino is also available for players who prefer gaming on the go. The casino can be reached from a mobile browser on most smartphone and tablet devices.
Security and Fairness
When it comes to security the site uses COMODO encryption services which keeps their players' personal and financial transactions secure.
They also use a random number generator to keep their games fair and random.
- E-Wallets 3-5 days
- Bank Transfers 3-5 days
- Card Payments 3-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Virtual Games
Players can enjoy over 500+ games here which includes hundreds of video slots from the likes of NetEnt, and Quickspin. Players located in the UK can only play games powered by NetEnt. The casino is home to some of the newest and most popular games in the market and members can use the search engine to find their favourite games quicker. Titles include the Starburst Slot, Piggy Riches Slot, Electric Sam Slot, and Twin Spin Slot.
When it comes to table games players can also enjoy blackjack, roulette, and other classic games. These include French Roulette, Red Dog, Punto Banco and Baccarat.
There are also video pokers available too which include games like All American Double Up, Deuces Wild, and Jacks or Better.
A small selection of other games is also available.
Live Casino
At WestCasino, players who enjoy the thrill of a live casino environment are also welcome. In the live section, punters can find different versions of blackjack and roulette in addition to other popular games, with dealers available for play around the clock.
- +498007244103
Support
Players who need assistance can use the casino's friendly live chat facility which is open 24/7. Email and phone support are also available.
Complaints
Read the complaints other players have left for WestCasino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hello DANIELLOO Thank you for your positive feedback, I am sure you will like the support team, they are really cool and friendly. Right now you should be able to play all the slots at the bets allowed by the game provider. In some of them, the lowest bet is higher than other games, even with the same number of paylines. We improved our platform and I am sure right now you can play on your mobile and encounter no issues at all. As well keeping your Mobile Software up to date will for sure grant a good experience. Best Regards, Ed Blake
This casino pays out to me on a regular basis so that makes up for some of its failings which is just a bit of a buggy site but no worse than many other casinos that DO NOT pay out as often! I like the promos but the slots are excellent as long as they keep spinning. They are nice people here who are helpful if you ned them.
Hello FARTIAN Thank you for your compliments! I want to let you know we just improved the loading time for the games and we have a lot less bugs, the games run smooth now. Try it out and I am sure you will notice it too. Play on a fresh browser, to have no cache&cookies and I am sure you will have a great time on the recently changed site. Congratulations for your winnings and hope more and more wins will go your way ! Best Wishes, Ed Blake
This site is glitchy. The games can freeze which is unbelievably irritating as you never really know what you could have won. That said I have had a bunch of good wins here and the staff are quite helpful.
Hello SUZIP Thank you for your review. We are doing out best to ensure optimization of all games from all providers. As well on all devices, to offer a flawless gaming experience. Congratulations for your winnings, hope you will get even more winnings in the future. Thank you for the compliment on the staff, they are really glad to see their work is appreciated. Best Regards, Ed Blake
I'm not sure that I have anything positive too say about the casino, Other than that the website itself looks good.
Fees on withdrawal.
Really slow website and feels unoptimized.
Most games won't even load.
Did not receive 1:st time deposit bonus on deposit.
Small amount of game providers.
Hello REPEAT Thank you for your review. I noticed that you had some good winnings from your only deposit, and perhaps it was better to choose not to play with a bonus. We would not issue it to all players, it will just be added automatically to the ones that claim it. As for the withdrawal fees, indeed there are fees for some of the deposit methods, however it's free for others too. There is no fee for example for withdrawals to your card. We are looking to optimize the platform and not to have any games running slow. I am confident we will get there soon enough. Hope you will get even more winnings should you decide to try your luck again. Best Wishes, Ed Blake
It's not a casino. It's a joke............
Really Really I frustrated about this casino.
Well how to start.
I saw in promotion there is 150 percent bonus and 150 spins In dead or alive slot.
I deposit 30 euro from my neteller.
I got 150 bonus and 150, spins also.
Then I open my free spins in dead or alive slot. When I open slot I did not see any free soins.
Then I go to chat and told I did not get free spins.
Then he add spins.
I got spins.
I played 30 spins then game show game unavailable.
Then I again open slot then I saw there is only 20 spins. It should in 120 spins.
Then I again go to chat then he said he will add free spins to book of dead.
Then I open book of dead. No spins there.
Again I go chat.
They so sorry again I will add free spins.
So I again open slot no spins there.
So again I went to chat they told they have some problem with providers check after sometime then I said ok.
After hour I open book of dead I got only 80 spins instead of 150. Because I played 30 spins in dead or alive the did not add my winning money by 30 spins in my account.
After I played netent always games crash.
I can't play any netent game.
Every time game show game not available
Only 10 to 15 spins going good after showing games unavailable
I really frustrated and lost all my money.
So I don't know what happen to this casino. I played in 100 of casinos I had never problem like this before..
Hello KSHUJATH I truly understand how you feel and wish we would have started in a better way. Timing wasn't good for us, that I can say for sure. When you played, there were issues with certain game providers, which were then fixed. Although everything went back to normal fast, it was too late since you finished your session. I saved a surprise bonus in your account should you decide to give us another try, and I am confident you will have a great time. Feel free to private message me anytime there is anything you need. Best Regards, Ed Blake
This casino pays out to me on a regular basis so that makes up for some of its failings which is just a bit of a buggy site but no worse than many other casinos that DO NOT pay out as often! I like the promos but the slots are excellent as long as they keep spinning. They are nice people here who are helpful if you ned them.
Hi WCALKIN Thank you for the compliments and I am personally hoping to see even more winnings go your way. We are working on getting rid of all bugs and we want to offer the best experience you can get. I am confident we will get there pretty soon. Lately the games are running smoother and everything is well in place if you ask me. As well there are always a lot of winners on the West side. Spin to Win, Ed Blake
The chat is super friendly
The withdraw and verification took under 24h.
Good welcome bonus
Little buggy site, but they'll surely manage it with time.
Hi TIPEXXX Thank you for your positive words and I have to say, I am glad you are one of the winners at WestCasino. Hope it was the first withdrawal of many more to come! As well I would like to thank you for letting us know what the bugs were, and I want to let you know that thanks to you, it was all fixed and you will not encounter those bugs again. Best of luck in the future! Regards, Ed Blake
There are a few good game providers and that is about it.
Update/response:
The terms and conditions that you mentioned are not from our website, and please only check the terms on our Casino page, and nowhere else." This part just makes zero sense. The link that I used in order to read their bonus terms and conditions USED to be on their site. And why would they have a link like that says "Bonus terms and conditions", if customers are not supposed to use that? That link used to be right below their bonus offer. Now they have obviously removed that link and on his answer he does not mention it. He does not admit their own mistake and he makes my comment look irrelevant, that is why I want his comment removed / edited.
This site offers the worst deposit bonuses I have ever seen. I claimed 50% deposit bonus and thought that the wagering requirement is 35x bonus amount, since their terms and conditions states this: "All deposit bonuses and free spins are subject to a wagering requirement of 35X.". After reading this I thought that the wagering requirement is 35x bonus amount, but it seems like the real wagering requirement on 50% bonuses is 35x bonus + deposit amount, in other words the wagering requirement on 50% bonuses is 105x bonus amount. (for instance if you deposit 20 euros you will receive 10 euros bonus you have to wager 35x (20 + 10) = 1005 euros. So it is the same as 105x 10 = 1005 euros.
Also after you have completed your wagering they will remove the bonus amount, just like they did for me. I will never play here again.
Hello PEREETTI We want to add new games every week and we are looking to get even more providers on the site. The terms and conditions that you mentioned are not from our website, and please only check the terms on our Casino page, and nowhere else. This is in order for you to avoid misleading information. Our terms and conditions are clear about the wagering terms and you can find there any information you are looking for. Please do not hesitate to contact me in case you have any questions or in case you want us to clarify anything. Regards, Eduard Blake
Tried it last week, and had an overall pleasant experience with them..
Very friendly support, really fast as well..
Solid welcome package, also landed in the middle of an interesting Promo Race.
I was lucky enough to make a first withdrawal of €450, which took a bit long around 3 days and a half, but my second one I received the second day. I'd give them an 8 for now, and leaving room for improvement
Higher wagering when u deposit with e-wallet, longer processing time for the 1st withdrawl and website moved very slow when I was on LAN, everything worked impecabble when I switched to mobile. All in all very decent for a new casino
Hi BIGMIKEE I am happy to hear you had a great time and some nice winnings ! Our support team is one of our main focuses. Promo Races only get bigger and better and you are in for some big surprises to come. Best of luck for even bigger wins from now on, and hope your there any more withdrawals to come. Best Wishes, Eduard Blake
Great welcome bonus for first 3 deposits, friendly and personable support staff, good slot selection, plenty of payment methods and a growing variety of promotions. Recent addition of slot contest/races promotions. The proposed VIP treatment has promise when/if it is implemented. Can't speak to withdrawals as I never managed a win here.
Sadly this casino was still working out some bugs as I made my first few deposits and as much as I liked the interactions with most of the support staff as well as the look and feel of the site, there were just too many hiccups and it was too incomplete to warrant my continued play and/or make the cut as a frequently played casino, but I wish them the best of luck.
Hello THEAVERAGEGUY Thank you so much for your kind words and for the Good Luck! You have been very nice and friendly with our staff, everybody likes you. In our eyes you are not just an average guy, that is for sure! I am sure you can get lucky too when you decide to give us another shot and you will notice our Cashier has more deposit options, I am sure you will no longer encounter any bugs. Leaderboards and Races are only getting better and we are also looking to get even more providers and more games. There are new games pretty often and we want to keep it up. Good luck to you too, THEAVERAGEGUY Looking forward to seeing you win, Eduard Blake
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There is big variety of games. Fast verification and withdraws. I still haven’t used the support and can’t say anything about that.
bets on some slots should start from 0.01 € otherwise some slots do not work in the mobile version