Sloty Casino

I honestly don't find any positive points but here are few points that are acceptable:

1. Nice slot providers
2. Have Net banking/UPI India based deposit and withdrawal options. This is country specific plus point, other country options can be know by casino.

I feel all in negative about this casino for below personal experiences:

1. No live customer support, use chat bot which never reach to live chat executive, at least I have not been able to reach it on many occasion.
2. Support via email is very slow in responding to anything, will take 2 or 3 days to respond you back.
3. Site is real pain, when playing slots it lag and very bad playing experience.
4. If support was okay and site was good, these could have been very good place for Indian players, but rather stay away.

Sloty Casino

3 years ago

Hi JACKPOTWINNER9,

Thank you for contacting us, and we are sorry to hear that you have experienced issues with our support services.

Please note that even though our Customer Support is active 24/7, it might be that Live Chat can have a queue, depending on the volume of contacts and/or assistance requests. Once an agent becomes available, they will automatically receive the next request in queue.

Our team is always striving to provide the best gaming experience to our customers, and our Customer Support department always does the best to assist our players in a professional and polite way.

If you are having difficulties with loading the games, we recommend that you perform some basic troubleshooting to ensure you are having the best experience. You can always contact our Support Team and they will be more than happy to assist you.

Should you have any further queries, please do not hesitate to contact us back.

Kind Regards,

Sloty Team

Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.

Really have been enjoying my time on this casino! So many different games to choose from, and the layout is so nice. It really is user friendly, and easy to navigate around. I was able to set limits on my account myself without having to contact support.
There are also some nice promotions available, which give you some good bonuses for the deposits you make.
Anytime I had any questions, live chat was always available to help. It’s really good that it is available 24/7.
I’ve never had any issues with any of my withdrawal requests so far, they have always been processed within the time frame, so can’t really complain.
All in all, I’m sure I will be making use of this casino on a frequent basis, one of my favorites!

Sloty Casino

4 years ago

Hi SAMANTHAW,

Thank you so much for taking the time to review us!

We are glad to see that your experience with us has been great! Please feel free to contact us should you require any assistance; we will be more than happy to help 😊

In the meanwhile, we wish you the best of luck with your future within our casino, and we hope to see you playing with us again!

Regards,
Sloty Team

Wide range of games to choose from, and the layout is really appealing and user-friendly. I quite enjoy this casino, had good pay-outs so far and never had any issues to request the withdrawal of these pay-outs.
Had to provide some documents for verification at one point, which is quite standard as with other casino’s, but these got reviewed within the time frame and my withdrawal got paid once verification was done, so no issues there.

Having 24/7 access to live chat is nice as well. It’s handy that you can speak to an agent during all hours, and they have always been helpful with any questions I’ve had so far.

Happy with this casino, had no issues so far. Thank you Sloty!

Sloty Casino

4 years ago

Hi JDALBY,

Thank you for taking the time to review us!

We are happy to see that you have had a nice experience with us 😊

Please do not hesitate to contact us should you require any assistance; we will be more than happy to help!

We wish you the best of luck with your future within our casino, and we hope to see you playing with us again 😊

Regards,
Sloty Team

Lots of good games. Lots of good bonuses. Seems like a good at first. They want me say more positive things but I cannot. So I am just using 150 characters as a fillers.

On the website it's mentioned that the verification will be completed in 24 hours and maximum it can take 72 hours. Today is the 5th day and no response from them yet. I don't know when they will complete the verification and I will receive my pending pay out. Its my first time receiving money back from them and not a pleasant experience to share.

Sloty Casino

4 years ago

Hello SBP123456,

thank you for reviewing us.

We are sorry to see your review and that you are not satisfied about the experience with us.

Sometimes the verification process can take a bit longer than usual, depending on the documents requested and needed, once verified your account your withdrawal will be correctly paid out. anyway please do not hesitate to contact us for any information or request you need.

Regards,
Sloty

Lots of good games. Lots of good bonuses. Seems like a good at first. They want me say more positive things but I cannot. So I will use 150 characters by rambling.

I have been waiting 10 days for a withdrawal to go through and I will waiting even longer. I have contacted support a few times and they just say wait for an email. The only emails I get are trying to get me to deposit. This is a first withdrawl on this site. I know it takes longer. Usually a week. They haven't even asked me to upload documents yet. So I expect this to be another week at least. It's way to long.

Sloty Casino

4 years ago

Hi RAHB123,

thank you for your review.

Please note that our team sent you an email in order to clarify everything about your account.

We invite you to have a look and reply to the email for any doubt and request you might have :).

We will be more than happy to assist you further.

Regards,
Sloty Team

I would advise people to egnore all negative reviews. As with all genesis group casinos this casino is correct to highlight quick withdrawal. This casino has quickly and friendly customer support and deposits do win frequently. And as with all the genesis group casinos this casino offers the best slot and live casino experience. If you believe your deposit has lost it will loose across all games and that's the best time to go live casino to bypass the loosing deposit or bonus.

As with the full genesis group casinos this casino should consider the type of bonus is different to many casinos, only bonus wagers contribute towards wagering requirements meaning a player will have to loose there deposit before they can have a bonus and all there cash wagers will not have counted to wager requirements.

Sloty Casino

5 years ago

Hi LAWRENCE777,

thanks for taking the time to review us.

We are glad to see you enjoyed the experience with us and happy to see your nice words :).

We sincerely appreciate your feedback, this is the way how we can grow faster and in a better way.

Feel free to contact us for any request, we would be happy to assist you further :).

Regards,
Sloty Casino Team

Easy to sign up easy to deposit that's about the only positive thing this site does apart from there wide selections of games.

I would highly reconsider before using this company customer service is appalling tell you different things all the time complaints you get a response but not within the time frame.

Sloty Casino

5 years ago

Hi MIKEYCARTWRIGHT771,

thanks for taking the time to review us. We are sorry to see that you did have a not so good experience within the case.

Please note that we checked again your case and your account, as per our T&C accepted by yourself upon registration: 8.6. By depositing money, you agree not to make any charge-backs, reversals or otherwise cancel any deposits into Your Account and agree to refund and compensate us for unpaid deposits.

I hope this clarifies everything but if you have any more questions feel free to contact us.
Regards,
Sloty Casino Team

I don't understand the few negative Reviews here. I deposited a relatively small amount and won Big in this casino. I was afraid first that verification would take very long time and withdrawal would be delayed. But this was not the case at all! The support was very friendly (Lisa and Diego I think were their names) and I also received a very friendly Email from account manager who congratulated to the win and told me she is there to help with anything. Also the Verification took less than 1 Day. So VERY GOOD EXPERIENCE with Sloty Casino! I will definitely keep playing there!

Sloty Casino

5 years ago

Hi BE100NF,

thanks for reviewing us with these amazing words.

We are really happy to see that you enjoyed the experience within our casino and proud to see that we are following the right pattern, growing and caring for our customers' experiences and thoughts.

Feel free to contact us at your earliest convenience, we will be more than happy to help you further.

In the meantime, Sloty Team wishes you a lovely day ahead.

Sign up went smooth made my first deposit directly and no problems with that. Took 3 days to get verified. Not good but still ok, but now am still waiting for my withdrawal to be processed.

Sloty Casino

5 years ago

Dear JACKIEE21,
Thank you for your feedback.
Glad to hear the sign up experience was smooth and you were lucky with us! Sorry to see that you have rated us only 2 stars and if you need any assistance at the casino feel free to PM me anytime!

This casino site is one of the worst I have ever played on the customer service is very poor. I submitted a complaint a month ago and still to have any response although in their complaints policy it states a reply will be sent no longer than 10 days. Reading the feedback from others it seems this is a regular occurrence!

Sloty Casino

5 years ago

Dear TILLYANTO,
Thank you for taking the time to leave your feedback.
We are really sorry to hear about your experience - please PM me your username and I can check your account for you?
Kind regards

This is by far the worst casino I have dealt with. Most of the deposits took days to go into account most times. There are better sites than this one that's for sure!

Sloty Casino

5 years ago

Dear CROWE22
Thank you for taking the time to give us feedback.
I'm sorry you feel this way about the casino, We understand the verification process can seem frustrating - we have strict procedures in place and this is part of what makes us such a safe casino.
please don't hesitate to PM if there is anything i can do to help.

Just signed up 2 days ago, sign up went smooth made my first deposit directly and no problems with that, did not take any bonus offers, feels good if I win and be able to withdraw the winnings without any bonuses hanging on :) games are good, many to choose from.
Then I won some cash and that is really nice.

Because I did not have any bonus on my deposits I was free to withdraw my winnings directly...but I saw that all my docs I had uploaded for verification didn't had been reviewed and my account was "red" NOT VERIFIED... and if its not verified it means no withdraws until its done....phuuu this is the horror i think...to wait sooooo long for this to be verified, as a new player all this should be a fast process..so you can start to deposit ...play...win...withdraw... no flow... so still waiting, soon 3 days I uploaded docs so maybe it will be green soon and then I hope the actual payout goes a lot faster then this verification process, deposit was made with ecopayz so it should be a instant withdraw...will update this review after that and maybe my rating will be skyhigh if all is good : )hoping for the best, also I emailed support and attached my verif docs from my e-mail and in my account section for uploading documents I uploaded there to...but no answer back to my mail about anything yet.... I play at many different casinos but it never takes this long...well I just hate waiting...I olayed and I wanna b payed.... c u soon.

Sloty Casino

5 years ago

Hi TOREARONS
Thank you for your feedback.
We understand the verification process can seem frustrating - we have strict procedures in place and this is part of what makes us such a safe casino.
We look forward to your continued support.
If you ever need assistance with a withdrawal feel free to message me on here :)
Many thanks !

The website looks good and they have some good bonus offerings.

Unfortunately the games are a bit glitchy on mobile and do not seem to play as well as some other sites. Support did not respond to several emails, live chat is not 24 hours and I was misinformed on live chat which delayed my withdrawal. Withdrawals are not handled quick enough for me and the customer service (or lack of) is very poor.

Sloty Casino

5 years ago

Hi BAMBERFISHCAKE
Thank you for your feed back this is valuable to us.
I'm sorry you have had an issue with the games glitching, we always recommend clearing cache and cookies however this can also be down to the providers.
we do apologise for the inconvenience caused to you whilst this happens.
please feel free to come to live chat where one of our agents will be here to help.
Wishing you a great day.

It is a lie that Chat support is around the clock. They only open chat from 8am to 1am GMT.
Their customer service is pathetic.
Emailing for support or complaints takes longer than expected.
I deposited using e-transfer through my bank and they did not credit my account. I am still waiting for their response and yet my issue has not been solved hence they accepted my money.
I have not seen a casino that does not offer 24 hour support.
I wonder if people get their withdrawals at all.
Poor Customer service! Very!
I would not recommend this casino.

Sloty Casino

3 years ago

Hi TRUECASINOREVIEW,

Thank you for contacting us, and we are sorry to hear that you have experienced issues with our support services.

Please note that even though our Customer Support is active 24/7, it might be that Live Chat can have a queue, depending on the volume of contacts and/or assistance requests. Once an agent becomes available, they will automatically receive the next request in queue.

If you are still experiencing issues with your account, we kindly ask you to contact our Support Team and they will be more than happy to assist you.

Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.

Sloty Team

Good choice of games on the site very easy to find the game in search Bar just waiting on my withdraw on the account to be cleared

Pending times seen to be long had two games that was unavailable to play at the time but this mite be down to the providers

Sloty Casino

5 years ago

Hi DAVID C.
Thank you for taking the time to leave feed back its important to us.
I'm really happy that you are enjoying the games Sloty and hope you continue too do so.
Wishing you a great day.

Games are good, sometimes glitchy but overall good selection.

Games crash often on mobile, waiting to be verified, provided all documents with every single detail on screen including my name, transaction number, their email which accepted the e transfer ect and they came back with the URL for where I logged into my online banking wasn’t showing, like what heck. Stalling at its finest. I also do not like that you can withdraw with withdrawal, money grab. I am a VIP at multiple casinos, online and not and unless they fix this quickly and process my withdrawal I’ll have to take my business elsewhere unless they can prove they are on point like others.

Sloty Casino

5 years ago

Dear BLONDE82
Thank you for your feed back its very much appreciated.
I'm sorry you feel like your not valued player at our casino please bare in mind the verification process can take up to 72 hours and the withdrawal process can take up to 48 hours, however once this process is done your withdrawals will be much quicker and less hassle.
Please don't hesitate to PM if i can help.
Have a great day.

The support was helpful it took a bit of time to get payment but finally was sorted so they have gone back up again in my estimation so thumbs up for support ! 👍🏼

Would have liked to have been kept a bit more informed by email on what was happening

Sloty Casino

5 years ago

Hi MAELHE
Thank you for your feed back its very much appreciated.
I'm super happy that you feel our support is a help to you and will defiantly bare in mind informing players a little more of what is going on in the process.
Thanks again and wishing you a great day.

Good choice of games and a very easy to navigate site

Extremely poor customer service. Remarkably unskilled staff who provide different answers each time. Avoid.

Sloty Casino

5 years ago

Dear KATEPRIDS
Thank you for taking the time to give us feed back as your feed back is what enables us to give a better service,
I am sorry you feel this way please feel free to PM if you receive a poor service in the future.

Liked games had few good wins and support was quick to reply on live chat

Took 3 days to get verified. Not good but still ok, but now am still waiting for my withdrawal to be processed. Been on live chat a couple times asking why it’s still not been dealt with and it’s still available to cancel after three days so that’s why rating not as high, so I’m still keeping fingers crossed be dealt with soon !!

Sloty Casino

5 years ago

Dear MAELHE
Thank you for your feed back.
verification can take up to 72 hours from the time Documents are sent in and then a withdrawal can take up to 48 hours, We understand the verification process can seem frustrating - we have strict procedures in place and this is part of what makes us such a safe casino.
We look forward to seeing you online playing again soon.

I liked the choice of games, user interface, speed, welcome bonus, and wagering requirements. I would have recommended this casino based on that....until it came time to get verified

In all of my years gambling online, this Casino is by far THE WORST when it comes to account verification. They promise on their site that the (process typically takes 24 hours but it could take 72 based on volume). My first attempt was declined, I uploaded the additional documents they requested within 5 minutes of receiving the request and explained that the bill I sent in as proof of address was an annual bill, not monthly. They didn't like that so I submitted an updated Bank statement just a month old and another bill from a month ago for my license. They didn't like that, so I uploaded by iDebit credentials and proof of deposit on Nov 24. They now have in their possession my license, property tax bill, drivers license bill, bank statement and iDebit account info ALL WITH MY ADDRESS on it and still they won't verify me. Probably because I actually met wagering and have some money to take out, they are hoping I get so frustrated I just keep gambling and lose my winnings. I see from other comments here that I am not the only one who has had to deal with this customer service. I will keep you posted on the status of this but based on my THIRD conversation with customer service today,I am not hopeful. They all said the same thing..."we can't do anything....you'll get an email....hope you get approved...sorry for the delay I know you are frustrated".

My recommendation is to avoid this casino if you have any hopes of getting the money you won. I want to say right now, in case they delete my account, I have $180 CDN that I am waiting to cash out and now there is date stamped proof of that.

Sloty Casino

5 years ago

Dear JAYNIJHUIS
Thank you for your feedback.
We understand the verification process can seem frustrating - we have strict procedures in place and this is part of what makes us such a safe casino.
If you ever need assistance with a withdrawal feel free to message me on here :)
Many thanks !

Nice looking and working online casino with great games. The look of the casino is also good

The withdrawals are pain in the butt with this casino. It feels like they deliberately stall you in hopes of getting you to decline the withdrawal and gamble your winnings away. This is a shame for otherwise good casino.

Sloty Casino

6 years ago

Dear MPENPEN,
Thank you for your feedback.
We understand the verification process can seem frustrating - we have strict procedures in place and this is part of what makes us such a safe casino.
If you ever need assistance with a withdrawal feel free to message me on here :)
Many thanks !

Good selection of games and choices, but that is the only positive on this site.

Well what can I say this site is an utter joke, it took ages to get verified I eventually did, withdraw twice and got the money no probelm, had a big win on Friday and my withdrawal is still pending, as apparently they are carrying out a routine check on my account. When you call up and ask no one can tell you how long it will take and if you will get your money even know they have paid me out twice before. The support agents are the most unhelpful people ever, they refuse to put you through to a manager, and I still have no idea when I’m going to receive my money. I’m absolutely fuming and have contacted the gambling ombudsman over this, as they withholding my winnings, avoid this site at all cost, they so rogue it’s unreal.

Sloty Casino

6 years ago

Dear SARADEANNE,
Thank you for taking the time to leave a review.
I am sorry to hear about your frustrations! Please be aware that if there is an in discrepancy with a players documents and registered name this will take a little longer to verify the reasons for this.
Congrats on your win and if you need any assistance please PM me! :)

Games are fun and there is loads to choose from. Also, customer service is open 24 7 which is great

I have made 2 withdrawals in the past and both were paid the next day with no issues. When I tried to withdraw my winnings today, all of a sudden I have had to upload lots of documents and I am being told now I may have to wait 5 days for my withdrawal to be processed. This is outrageous as most online casinos can verify and pay the same day!

Sloty Casino

6 years ago

Dear LF1995,
Thank you for taking the time to leave a review.
Regarding verification, for UK players we will allow a up to a certain amount without additional verification, but once you reach the threshold we will need KYC documents as part of our regulations. This is to ensure that we remain a safe and secure casino :)
If you need any assistance please let me know and I hope that your good luck continues!

Big game selection and easy layout. Good bonuses and wagering is not that bad.

Withdraw time is very important to me while choosing a casino, and 48 hours is over my limit. I'm used to 0-4 hours and I don't really get why it would take such long time. That's the only thing that will stop me from playing at sloty more than once in a while.

When you get freespins on netent, you can only wager on netent games. That is not really a problem, BUT, you can't see how much wagering is left. Freespins winnings doesn't seem to count as a bonus, and until wagering is done you can't see the money you have unless you open a game.

Sloty Casino

6 years ago

Hi MARINAJJ,
Thanks for a great review!
It's great to hear that you are enjoying Sloty! We do try to process withdrawals as quickly as possible but if you ever need one pushing through quickly feel free to send me a message on here :)
Thanks again and hope that you have a lovely day

Nothing bar the gaming platform and the staff were nice.

Everything these guys are rogues will do anything like they did to me and block my account for winning for a routine security check which went for 5days. They then stalled all processes of payment steps and made my life hell. Avoid this CASINO as they don't like u winning and they don't like to pay.

Sloty Casino

6 years ago

Dear MATTFORD,
Thank you for your feedback.
We do have strict AML and anti-fraud procedures which we follow that means sometimes accounts will need a more extensive verification check by the relevant department. I understand this can be frustrating but this is part of what makes us such a safe casino.
If you ever need assistance please feel free to PM me!
Have a great day :)