Sloty Casino - Still waiting for payment to reach my bank account

This withdrawal is now also outside of the 1-3 day withdrawal time frame , still have not received any withdrawals.

Bringing total to £430.63 still not received in my bank accounts

Still no response? This is really bad

Can this complaint be re-opened please as this issue is not resolved and I have still received no winnings in my bank account

Dear Sloty Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

There is no update and I still have not received my money

Still not heard from them.

They keep sending me emails asking me to send in bank statements which i have sent in several times. I uploaded it to my account before they blocked it , I have sent it to the documents emails and have also sent it to their complaints team but yet no update on my complaint via email from them or my complaint here.

Really bad service

Dear all,

This complaint has been reopened as per Sloty Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear TAMMYTAMS1,

We would like to apologise with the delay in getting back to you.

Due to a Technical issue with the payment provider Applepay, the withdrawals could not be processed and therefore we had to process these for you manually.

We would like to inform you that your withdrawals have now been paid out today 27/08/2021 and the funds should reach your account within 3 to 5 working days, depending on the speed of your bank.

Should you have any further queries, please do not hesitate to contact us back.

Kind regards,

Sloty Team

I will update here once payment has been received

Hi Sloty

Can you please confirm the transaction references for all withdrawals processed please.

I had just received a payment but can’t confirm who it is sent by and the amount doesn’t add up to the amount I was supposed to receive to this particular bank account.

Just to also confirm, I am due 3 withdrawals.

Kind regards

Apologies, i have spoken with my bank and they have confirmed the lesser amount is due to currency exchange and international payment fees charged.

AskGamblers, could you please deduct £383.37 from the outstanding payments due please.

Still awaiting one more withdrawal.