Sloty Casino - 849 UKP Delayed Withdrawal

Dear FLASH555,

We are unable to find an account on Sloty with the details you have provided. Please provide your date of birth and the email address you have used to register to our casino.

Thank you

Regards,
Sloty Casino Team

Dear Sloty Casino,

Kindly note that the player's registered email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

I have been in touch with Sloty Casino again today (attached transcript) - this implies they are aware of my withdrawal, as they have been in every chat I've had for the past 2 / 3 weeks - so not sure why the response above suggests otherwise.

Hi FLASH555,

We are still unable to locate your account on sloty with the details provided and we are unable to see the attached transcript. Kindly send a screenshot from the account on Sloty showing the registration details.

Thank you.

Regards,
Sloty Team

Hi
Can I confirm, you are the same company as "Mr Sloty"?

If so - here's a screen grab from the banking screen saying I have a withdrawal outstanding...

...and here's the transcripts from my conversation this morning

Dear all,

As apparent from the submitter's latest post, it is now obvious that the player submitted complaint against the wrong casino, which has not yet even been presented and reviewed on AskGamblers. Therefore, we have no other choice but to Reject the complaint.

AskGamblers Complaint Team is using this occasion to recommend the player that further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.