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Ikibu Casino

Player Rating 33 reviews
5.6/10
33 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints
What we like
  • Casino available in instant play
  • Mobile casino open
  • Live gaming an option
  • Website encrypted with SSL
  • Players can set up a reality check and limits to protect themselves
What we don’t like
  • A large list of excluded countries
  • Live chat open between 09:00 and 24:00
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Ikibu Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.ikibu.com
Established
2016
Licences
Malta Gaming Authority, UK Gambling Commission
Affiliate Program
Languages
English, Finnish, Norwegian
Casino Type
Instant Play, Mobile

Ikibu Casino is an online casino with a unique design featuring a volcanic island located out of this world and Ikkis, helpful monkey-like creatures lurking from every corner of the casino. Ikibu has several versions - British, Swedish, Finnish, Norwegian, Australian and international. The casino is powered by NetEnt, Microgaming, Play'n GO, NextGen Gaming, Thunderkick and more. Players can engage in live gaming and access the casino on their mobile phones. Ikibu Casino holds licenses issued by the Malta Gaming Authority and UK Gambling Commission.

Restricted Countries and Territories

Players residing in certain countries will not be accepted at the online casino. The list of barred countries includes, but is not limited to France, Singapore, Romania, Belgium, Spain, Italy, Ireland, Bulgaria, Portugal and the United States of America. To see the full list of the excluded countries, players should refer to the 'Casino Details' section.

Mobile Gaming

The casino's features are fully functional on mobile devices and tablets, which allows players to play various mobile slots on the go.

Security and Fairness

In order to protect players' most sensitive information, the casino implements SSL encryption technologies. Ikibu Casino also allows players to enable a reality check feature, freeze their account and set up session and deposit limits, in order to protect themselves from unwanted losses and ensure they always play responsibly.

Since the casino features online slots by NetEnt, which is a regularly tested and monitored software, players can rest assured the outcome of the games are always fair and unbiased.

StallCation

Complaints

Read the complaints other players have left for Ikibu Casino. Learn more about complaints.

Show all complaints
Account blocked and still waiting for withdrawals after big win
First off all I want to say that may complain isn't towards the members of Ikibu cause i think there were as helpfull as they can, but see no other option because I think i'm being patience enough. Let me explain the situation. In november I make a account on Ikibu and make a deposit of €60 and start to play Sticky bandits but it wasnt my game, so i looked for another and came to Starbust. Well i dont have any luck and lost my deposit real quick and stopped playing for a couple days. On December 6th i guess, dont now exactly but make a new deposit. Playing a bit and lose, then wins and at some point reach €2731 and make withdraws. A had to verification my account, and done that and December 14th I had my withdraws on my bank. Well after that I was so happy and decide to play again what i did so this is what happen. I make serveral deposits and losing money, till i make my last deposit for around €200 and have €150 still open so it comes to a total of €350 and from that point everything changed. I won, lost just like the other time but get higher up everytime. At some point i hit the amount of €54,000 but i continued playing and fall down to €44.000 and then stopped. I got a mail from the manager to surprise me with my big win and got a call from him. At that point I make withdraws on December 19th, 15 withdraws but I thought it get really slow, but were around the holidays so i think i just needed to be patient. First 5 withdraws were approved, and 3 days later another 5 were approved. In the main time i did more withdraws on December 24th and December 29th. After a few days I started to play again and got my balance from almost €39.000 down to €32.000, but i dont like to lose so i played further what ended in a big win and got my account up to €50.000 again and that was the moment i stopped right away. I played no more after that win and just want to withdraw. But then it scared the shit out of me when on saturday December 30th i logged in, nothing is going on and withdraws still not approved. But when i wanted to check my account a couple of hours later i'll find out that my account was blocked. So I message the contact center and they told me this could be of my big win and that I can contact the manager directly. So I did, get a message back that his gonna look what's going on and try to speed up the issue in the shortest time. On January 2th he send a mail that he would contacted me trough today or tomorrow with further information. The day next i recieved a call ( well what i think because my boyfriend, who lives with me has a account either ( no bonuses accepted ) but i think they wanna check up if we are different persons because we both get a phone call the same time. Manager calls me with questions about my account, what games i played, how much i deposit and stuff like that. To my boyfriends the same ( he only played one time on his account and only lose about €900. ) Manager says that if it's all good, ( but it seems good to him ) my account would reopend end of the day, and i could make doing withdraws. Messaged him later if my account was already open but no response. A day later I messaged again if he had any news, but unfortunely he had no news from verification department. On January 5th my boyfriend get a message from Ikibu to verify his account, what he did ( still in process because some of the documents needed upload again. After he's getting a message a recieve a message from the manager and he says the next step for verification is a photo of you with your ID in your hand. Well i just want my money so i dont bother to do that and by 10 minutes i send it. But then there was the weekend, and still nothing heard. I just want my withdraws and my money whats on my account like around €29.000. I think i've been patienced enough and dont know whats going on and why my account is still blocked by now. They have 5 withdraws from December 19th wat not is paying so this is 21 days ago and its still not involved. I hope you guys can help me to solve this problem. Above that it's a great casino and i liked to play there. Thanks.
staus Resolved

Complaint Statistics

Resolved 5
Avg. Amount $ 1,732
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

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Player rating
5.6/10 33 reviews

Top reviews from our players

The seeds idea is good - it means you get more freebies than most other sites. Their verification process is quick - 24 hours. And once verified your withdrawals are processed sometimes within minutes - take note, casinos with 72 hour pending periods. A trustworthy casino.

Not a lot - could lose the deposit and withdrawal fees however.

Hello Pinnit2015, Great to see you like our seed-reward system! We will keep releasing promos and sections that will give you more and more!

user avatar

Great casino with a great selection of games, made a few withdrawals and they were all approved within an hour or two with an email to let me know.

Hello PC77, Thank you very much for posting such a great experience. We know how important is to pay fast so that's one of our trade marks! Should you need anything, please do not hesitate to contact our support :)

user avatar
Inactive user
2/10

Nice design and I like the idea with the seeds and the journey.

High wager 45 times and I didn't win anything yet. No wager free freespins or Bonuses like Norgesspill or Whitebet. Spend thousands without getting any Freerounds or other winnings to speak of (Bad odds?)

The worst customer service (Chat) ever they support Norwegian and Swedish but the Agents seem to use google translate or something they just don't understand. And they don't Know about there own therms.

Hello Truth7713, Thanks for sending us your feedback. I apologise for any inconvenience caused. Would be great if you could send us an email to [email protected] with further information about the Live Chat issues. That would be very helpful for us to improve it. Also, I'm sure we can get some kind of bonus for you. Thank you, All the best,

user avatar

Ikibu means 'with a life path 7', used 735 times in the bible is the foundation of God's word, it's a number of completeness and perfection. Well, it is completely true. The casino is one of the best new comers and Ikibu went straight to my top 10 list best casinos. There are plenty new casinos arrival in the past years and most of them looked kinda simple and some of them also not that attractive. Ikibu is an exception, their layout and style look very stunning. When I got an invitation from an affiliate I couldn't help myself to sign up and start my journey at Ikibu casino. Of course, the concept is very similar with other casinos like Casumo and CasinoHeroes but only at Ikibu you can earn seeds by leveling up/discovering new lands. With the seeds you can buy some free spins. Minimum buy in is 1000 seeds but the more free spins you buy, the higher the discount you get.

Signing up at Ikibu, you will rewarden with 10 free spins no deposit required. Some affiliates offered 20 free spins but I was satisfied with the free 10 spins. Soon after signing up I sent my documents to verify my account. The next day they sent me an email saying that my account is now verified. A day for verification is to me quite fast and soon after my account was verified I went straight to the casino and made my first deposit. The first deposit bonus was added instantly plus they also gave me a few thousands seeds.

Leveling up went very fast, at least the first 5 levels were easy and my seeds balance went from 2000 to 5000 within 30 minutes. Unfortunately I wasn't able to clear the wagering from the first deposit bonus but no worries because I still have my seeds. The first purchase was 100 free spins for the game Aloha: Clusters Pay and I had great time playing them, even the winning from it was not big.

Weeks later I managed to request a withdrawal of €200 and I got paid just a few hours later. Ikibu casino is a great casino to start your gambling journey with many many extras.

By the way, Ikibu's tournaments are marvelous, there plenty seeds to win.

Winning from free spins are not wager free, just like Casumo and CasinoHeroes.

Hello Leodubbed, Thank you very much for that. We are very happy to see that what we've built up is something players enjoy. We are already working on many more gamification functionalities that will add extra value to the Ikibu journey. Should you need anything please let us know through [email protected] Thank you!

user avatar

Very nice casino! Liked the slots a lot. Yesterday I deposit 37 euro and took the welcome bonus 100%. I had a great win and get threw the wagering!

Had a problem with my balance as it was down to zero after the wagering. I contacted support and get it back. There was a problem with unfinished bonus round games or something like that.

Anyway they fixed the problem for me and I got my balance back. I just made a withrawel of 540€. Now i'm waiting on the approvel. Will get back to you on that:D

Same great range of games as can be found at the other MT Secure Casinos.

Nice interface with engaging graphics which is easy and fun to navigate

I hate it that these casinos charge a fee for deposits and withdrawals

Progression through the loyalty scheme seems slow, and it would be nice to see some more regular promotions as well.

Hello Matta! Thank you for taking the time to review, specially at this time of year! :) Regarding your comment with promos, we have quite an exciting release: Races! On December 5th all players will be able to participate in hourly, daily and weekly races with over 3 million seeds in less than 15 days! On top of this: - Monday Level Up: Up to 1500 seeds on your first level up on Monday - Wednesday Seeds: 1500 seeds on any deposit on a Wednesday - Happy hours: running on random weeks on selected hours (you will be notified), where all spins are cheaper in the shop! We're open to more suggestions. Regarding games, we're adding Novomatic on January. Hope that answers your questions :D Have a nice day!

user avatar

What an amazing casino !!!! I have played in many casinos but this one is a keeper if you want to play fair gaming on payouts choice of games and fast fast withdrawals then this casino is for you....

Its also fun you collect seeds as you play and you can purchase free spins with them the layout of the casino itself is well designed colorful easy navigation these people know what the players like!!!!!!

Nothing to dislike just an amazing casino !!!! This casino in now in my top list of where to play knowing its fair and honest with payouts !!!!

Hello Emma! Wow, it's hard to find the words to reply to such a great review! You have always been kind through chat and we are truly pleased that your experience has been so positive :D Hope to speak to you soon, you're going to love our new releases coming in December for Christmas!

user avatar

It's a big bonkers, a journey where you earn seeds or you are a seed, I'm not sure which

But the bonkers part of it makes it fun

All the games here look familiar. I like episodic casinos like this where there is an underlying story line

None yet but will update this if I find any negatives.

Dear Jonny! Hahaha. It wouldn't be much fun if you were a seed, would it? You sign up and you become an Ikki. Your goal is to move around Ikibu, where you reach camps. In these camps, you receive seeds. With the seeds, you can buy bonuses in the shop! Stay tuned: there is an exciting new game mode being released in December :) Have a nice day and thank you for the kind words!

user avatar

Fairly well laid out site, decent choice of games from a range of developers as per most casinos.

Very high wagering requirements for bonuses, even when you have wagered thousands to get seeds they still apply the same 45x on these as well. Deposit and withdrawal fees.

Mobile site is shocking, nearly 30 games unplayable due to screen size issues on iPad? And constantly needs refreshing after playing a cpl of games.

Played over 50 slots and each time a bonus was hit it paid the bare minimum every single time 🤔, have never seen this before in any online casino. I will certainly not be returning.

Dear Propane, First of all, thank you for taking the time to review Ikibu even if we have clearly fell short in your specific case. Regarding your comment about game developers, we're increasing today by two more: Quickspin and Genii. Our bonus does have a 45x, but it only applies to the reload bonus, not the deposit. It's important to make this distinction as it might lead to confusion. This wagering amount is definitely not applied on free spins, as you claim. I have raised a ticket within the team regarding your comment about our mobile site. We take pride in our mobile site, and this is something we will investigate with the upmost priority. If you could please drop an email specifying browser, device and games affected we would be extremely grateful. Thank you and have a splendid day!

user avatar

The games are good, bonuses seem fair although I chose not to take them. There is live chat which is available most of the time. The sight is interesting, you have to collect seeds to move through different levels and you can exchange them for free spins of different values. This is an idea I haven't come across before but like very much.

Update:
Having left some feedback yesterday, I had a prompt reply today to say that my account has been verified and withdrawal processed.

Very happy with the out come, I've also enjoyed playing some of the free games earnt from collecting 'seeds'.

I uploaded documents through live chat. they where accepted. then I got an email asking for 5 forms of id, however there is only an option to upload 3 files on the verification page! I have uploaded and left a message so I'll update a report on here if all goes smoothly tomorrow. I dislike paying fees for depositing and withdrawing, I spend a lot of time and money online gaming so I'll hold fire on more deposits until I see how fast the withdrawal process is.

Update:
Only thing I don't like as mentioned yesterday is the fact you get charged for deposits and withdrawals. No need for that! Otherwise very good.

Hello Martin! If your issue has still not been resolved, please come to Live Chat right now and request to speak with Green. I'll make sure that it's resolved immediately. Regardless, I apologise for the delay and confusion. We've been having quite a bit of a hassle with our verification system ever since our launch last week. We're releasing a new version of the verification tab this week which will hopefully make the process much more intuitive and hassle-free. Have an splendid day and thank you for taking the time to review!

user avatar

Ikibu Casino News

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AskGamblers in Retrospect: The 2016 Infographic Edition
AG News AskGamblers in Retrospect: The 2016 Infographic Edition

Well, 2017 is here and we’re already gearing up for new achievements. However, just because we’re moving forward, it doesn’t mean we can’t spare a few moments to look back on the previous year and see what made it so special. So, let’s take a quick glance at some important numbers, awards, improvements and novelties in 2016 and why they mattered to us. Spoiler alert: an infographic awaits!2016 in Numbers: Casinos, Slots and MoreWe had the pleasure of meeting numerous new online casinos in 2016 that really made a difference. The total number of new casinos exceeded 200 last year and, what’s more, some of them, like Cashmio Casino, sported gorgeous designs and had helpful and responsive customer support teams; others proved to have interesting and innovative bonus structures, like Ikibu Casino.More importantly, there were plenty of casinos with high CasinoRank scores and overall high-quality services, such as Das Ist Casino, GalaxyPig Casino, Dunder Casino and lots of others. And not only that; nearly 30 casinos received our prestigious Certificate of Trust and significantly boosted our collection of Certified Casinos, proving that more and more casinos strive to be as user-oriented and reliable as possible.What else did we add in 2016? More than a hundred affiliate programs, to start with. As for our database of free online slots, we brought to you hundreds of new slots all for your convenience and pleasure. Is there anything better than trying out slots for free before playing them for real money? Not really, no.Last, but not the least, we managed to help you get an impressive amount of money back through our casino complaint service. The accumulative amount since the service was first launched went over 7 million last year, which, you have to agree, is more than notable.Achievements, Improvements and Overall ExcitementThe entire last year was exciting for innumerable reasons – from various awards and recognitions to other daily, weekly and monthly achievements - but the release of the AskGamblers iOS app at the start of 2016 and our new and improved website in August were certainly the highlights of the entire year. Not to mention we celebrate our 10th anniversary, as well!We were – and still are – extremely proud of our website redesign, boosted search function, improved CasinoRank and various other features. What lies in store in 2017? Why, even more enhancements and novelties, of course!So, without further do – here’s a nifty and useful infographic of our 2016, featuring numbers, highlights and bits we’d like to accentuate and remember. Don’t forget to comment on it over at our forum – we’d love to hear your impressions!

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