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Ikibu Casino - Payout delay

RESOLVED
Complaint Info
Disputed casino Ikibu Casino
Reason Delayed payment
Amount £ 3300
charbeck006 United Kingdom
Posted on May 16, 2017

after verifing my account i won 500 pound which i withdrew 400 with other money i won 700 pound and 2700 i ask for withdraw and was asked to resend my credit card pics which i did i then waited 2 days for approval but then was told to send in credit card pics again which i did on 12th of this month it was verified and approved today but then i find that money had gone back to my account balance so i withdrew 3300 pounds again and was told i would have to have it approved againi left 100 pound in my account i have attached all chat

Posted on May 17, 2017

Hello Richard,

Thanks for raising this.

We've checked the status of your account and the WD was sent via Bank Transfer 3 days ago, as there was a weekend in between it might take a few more days.

It took this long because the card details you sent were not well-covered. We take KYC very seriously following the criteria from the UKGC. This will make things safer for every online customer we have.

Again, we apologise for the inconveniences

Dear Ask Gamblers team, everything was sent to the player so nothing else to add.

Best Regards,

AskGamblers
Posted on May 20, 2017

Dear @charbeck006,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Thank you for your cooperation.

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