Account blocked and still waiting for withdrawals after big win
First off all I want to say that may complain isn't towards the members of Ikibu cause i think there were as helpfull as they can, but see no other option because I think i'm being patience enough. Let me explain the situation.
In november I make a account on Ikibu and make a deposit of €60 and start to play Sticky bandits but it wasnt my game, so i looked for another and came to Starbust. Well i dont have any luck and lost my deposit real quick and stopped playing for a couple days. On December 6th i guess, dont now exactly but make a new deposit. Playing a bit and lose, then wins and at some point reach €2731 and make withdraws. A had to verification my account, and done that and December 14th I had my withdraws on my bank. Well after that I was so happy and decide to play again what i did so this is what happen.
I make serveral deposits and losing money, till i make my last deposit for around €200 and have €150 still open so it comes to a total of €350 and from that point everything changed. I won, lost just like the other time but get higher up everytime. At some point i hit the amount of €54,000 but i continued playing and fall down to €44.000 and then stopped. I got a mail from the manager to surprise me with my big win and got a call from him. At that point I make withdraws on December 19th, 15 withdraws but I thought it get really slow, but were around the holidays so i think i just needed to be patient. First 5 withdraws were approved, and 3 days later another 5 were approved. In the main time i did more withdraws on December 24th and December 29th. After a few days I started to play again and got my balance from almost €39.000 down to €32.000, but i dont like to lose so i played further what ended in a big win and got my account up to €50.000 again and that was the moment i stopped right away. I played no more after that win and just want to withdraw. But then it scared the shit out of me when on saturday December 30th i logged in, nothing is going on and withdraws still not approved. But when i wanted to check my account a couple of hours later i'll find out that my account was blocked. So I message the contact center and they told me this could be of my big win and that I can contact the manager directly. So I did, get a message back that his gonna look what's going on and try to speed up the issue in the shortest time.
On January 2th he send a mail that he would contacted me trough today or tomorrow with further information. The day next i recieved a call ( well what i think because my boyfriend, who lives with me has a account either ( no bonuses accepted )
but i think they wanna check up if we are different persons because we both get a phone call the same time. Manager calls me with questions about my account, what games i played, how much i deposit and stuff like that. To my boyfriends the same ( he only played one time on his account and only lose about €900. ) Manager says that if it's all good, ( but it seems good to him ) my account would reopend end of the day, and i could make doing withdraws. Messaged him later if my account was already open but no response. A day later I messaged again if he had any news, but unfortunely he had no news from verification department. On January 5th my boyfriend get a message from Ikibu to verify his account, what he did ( still in process because some of the documents needed upload again. After he's getting a message a recieve a message from the manager and he says the next step for verification is a photo of you with your ID in your hand. Well i just want my money so i dont bother to do that and by 10 minutes i send it. But then there was the weekend, and still nothing heard.
I just want my withdraws and my money whats on my account like around €29.000. I think i've been patienced enough and dont know whats going on and why my account is still blocked by now. They have 5 withdraws from December 19th wat not is paying so this is 21 days ago and its still not involved. I hope you guys can help me to solve this problem. Above that it's a great casino and i liked to play there.
Thanks.
Resolved
