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Casino Room

0
CasinoRank
7
Player rating 123 reviews
Complaint response 1 day avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • Live chat open 24/7
  • Mobile friendly design
  • Top Tier software providers
  • Games proven fair
What we don’t like
  • Cannot filter games by provider
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English, Finnish, German, Norwegian, Spanish, Hungarian, Swedish

Established

2005

Licences

Malta Gaming Authority, Swedish Gambling Authority

Affiliate Program

Casino Type

Instant Play, Mobile, Live Casino

Deposit Methods

MasterCard, Neteller, Visa, Skrill, WebMoney, Bank Wire Transfer, Trustly, Ukash, Ukash, MiFinity

Currencies

Australian dollars, Bulgarian leva, Brazilian reals, Canadian dollars, Swiss francs, Czech Republic korunas, Danish krone, Euros, British pounds sterling, Croatian kunas, Japanese yen, Lithuanian litai, Norwegian kroner, New Zealand dollars, Polish zlotys, Romanian lei, Russian rubles, Turkish Lira, US dollars, South African Rand, Estonian Kroon, Swedish kronor

Withdrawal Methods

Bank Wire Transfer, Neteller, Visa, Skrill, WebMoney, Trustly, Ukash, Ukash, MiFinity

Withdrawal Times

EWallets: 0-24 hours
Bank Transfers: 3-7 days
Cheques: Not offered
Card Payments: 3-7 days
Pending Time: 24-72 hours

Withdrawal Limit

EUR 10,000 per week, EUR 30,000 per month

Software

Games Global, NetEnt, Evolution Gaming, Betsoft, Nyx Interactive, Play'n GO, Yggdrasil Gaming, Thunderkick, Elk Studios, NextGen Gaming, Foxium, Genesis Gaming, Big Time Gaming, Red Tiger Gaming, Pragmatic Play, Hacksaw Gaming, Just For The Win, Booming Games, Tom Horn Gaming

RTP

Not stated

Live Chat

Contact

Support Email: [email protected]
Support Telephone: +35627922034

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

No

Casino Room is a stylish online casino with interesting mission concept. It offers state-of-the-art casino games that are powered by top-notch software suppliers including NetEnt, Microgaming, Betsoft, and Thunderkick among others. The casino is licensed and regulated by the government of Malta and The Swedish Gambling Authority.

Restricted Countries

Due to strict rules and regulations, residents of United States, the United Kingdom, Australia, Spain, Denmark, Italy, Netherlands and Portugal are restricted from opening an account and taking part in the casino activities.

Virtual Games

A multitude of games are on offer at Casino Room. The majority of their vast portfolio are video slots and players can enjoy spinning the reel on the popular titles such as Koi Princess slot, Starburst slot, Twin Spin slot, Nirvana slot, The Tipsy Tourist slot, and Hook’s Heroes slot.

Apart from slots, players can enjoy a variety of table games including Blackjack, Roulette, Baccarat, Pontoon, Scratcherz, Craps, Keno, Red Dog Progressive and other

Video poker fans will also find a game of their liking, as the casino has in their collection games such as Joker Wild, Deuces Wild, Jacks or Better, Casino Hold’em, Triple Edge Poker, Caribbean Poker, and many others.

Live Casino

In addition, the Casino has a Live section for Roulette, Blackjack and Baccarat where a player gets the opportunity to play against the dealer in real time which adds to the effect of actually being in a land based casino.

Mobile Gaming

The Casino Room Mobile Casino allows players to enjoy favourite casino game on the move, on both tablet and smartphone devices. What’s more, no download is necessary, as it can be accessed from the web browser.

Support

The Customer Service team at Casino Room are dedicated to helping their clients 24/7 and offer a full range to contact the Casino in the preferred method of the player, no matter what the hour. There is a complete FAQ section on the website that should be reviewed for any general questions a player may have. The Casino can be contacted via Live Chat, email, telephone or by submitting a form directly on the site around the clock. They can also be contacted via Skype from 2 pm till midnight CET.

Security and Fairness

Players at Casino Room can rest assured that their personal and financial details are protected; as the casino takes all necessary measures to ensure that their private data are kept safe. It uses SSL encryption on all sensitive areas of its website, including the registration and banking pages.

Also, the games software are regularly tested by third-party authority assuring players get a fair gaming experience.

Player Reviews

7
123 reviews
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Date
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Player rating
Myriam
3 years ago
10

The best and quickest withdrawal that exists in the industry. Almost instant!
Wagering requirements pretty fair and doable in the time limit it requires.

Not so much of selection of games. I would say this is the biggest disadvantage compared with all other casinos in the market. If you could in the future add more games would be nice.

Message
78lennart
3 years ago
8

Excellent casino. I really liked it
Quick withdrawal, polite and fast technical support. They helped me a lot really
Good design of the site and bonuses...

Bracon
3 years ago
5

I would have given this casino a 10 out 10 several months ago but not now no. Sadly, I was so impressed when I first started to play as the site is easy to navigate, there were so many of my favorite games and they actually paid! I cashed out 1000 and paid within 24 hours!!! How amazing is that. Initially, the customer service was excellent but that has not been my experience recently.

I see that someone wrote about being contacted by this casino if you are a regular player. Well I play all the time and have yet to receive one email. Any winnings are minimal. I contacted customer support and I wrote a negative comment for the first time ever since playing online casinos. He was so rude and dismissive. So for a large amount of money I have put into this casino, I was offered recently ten free spins twice.
Playing ten cents a pull, I made 20 cents on and 1.20 on the other.
I came here today as I was on chat waiting for the person to check my account and waited so long that I was bumped off chat. I sign on chat again, the same girl, and no apologies, nothing. No time for this place.

Message
Casino Room
3 years ago

Dear BRACON thank you for the review! customer satisfaction is extremely important to us, I'd like to check what happened, can you please send me a PM with your account details? You may find our ongoing promotions here www.casinoroom.com/promotions/ but I'd like to rectify any issues you may have had with our support team and also check why you are not getting the promos through your preferred channel email/sms.

Alohahu63
3 years ago
10

I wonder why Casinoroom isn't in the Top 10 of all the listed casinos here. Since more than one year I am a regular depositor with this casino and till now its a real great experience. I can truly say this is the only online casino which never got me troublesome time. Whether its about kyc, bonus offers, withdrawals or other things. Regular customers will get contacted by a friendly casino rep who is willing to help with questions and/or send special (individual) offers. Slots and live games are working without any technical issues. The website is customer friendly as for example if bonus is used, it cant be violated since all the available bonus games got a special link which makes it easy for a player to navigate through.

If I could cast a vote for casinoroom. You people would get always my 10/10.

Just to conclude. Highly recommended casino which is truly my personal opinion.

There are only two little cons. Your website shrinks all livegames and its not possible to resize them to a larger view.

RTP on some well known slot brands could be higher. 94,25% on Book of Dead is too low imo.

Apart from this, everything fine. :-)

Casino Room
3 years ago

Dear ALOHAHU63 thank you for the review! we are glad we were able to meet your expectations and appreciate your encouraging feedback! I will share your cons with our dev team to see what is causing this issue with your device and live games.

Dutchtank
4 years ago
8

So far a great casino, now I'm waiting for my verification which is a little bit slower then I'm used to, they told me 24hours and I'm at 48 hours now. Then they said it can take up to 3 days, so because of that 2 stars less, but the site seems nice, and it plays really well.

If all goes well I'm going to be playing here a lot more.

The verification takes a bit too long in my opinion. and support did not tell me the first time it could take longer than 24 hours.

I do think the game providers are more than enough for me!

Casino Room
4 years ago

Dear DUTCHTANK, your satisfaction is extremely important to us, I'm happy to hear you are enjoying our services! When it comes to account verification, we have a team working round the clock, and we will process your documents ASAP, the handling time will depend on how quickly you reply to our requests and the condition of the documents that you send. Given we get everything in good shape, your KYC will be completely very quickly. If you need any updates our support team will be happy to help, but we recommend that you get in touch with our accounts team directly via email if you would like any updates regarding your account verification. Thank you for choosing us, play safe and thanks for your review!

Inactive user
4 years ago
10

One of the best casino! No second thoughts.
I'm a hardcore gambler who plays at max value especially related to slots.
I have tried my casinos but most of their slot games speed and genuineness really sucks! Even in-fact certified by Ask Gamblers team. No offense please!
To be honest, this is one of my favorite casino with limited withdrawal limits that is annoying at times, because the casino games performs so well w/o any lags and most of all are not tampered with some pseudo code logic to restrain win limits then why restrictions on withdrawal amounts pertaining to either week or month.
The core support team is very helpful but they are stringent to their payout policy, that is, withdrawals are made to the source from which initial deposits were made.
This is bit a rude stuff as players should leverage withdrawals to their comfortable or reliable source once made a minimal deposit from same as some big casinos allows for same.

Casino Room
4 years ago

Hello and thanks for your review! That's great to hear that we are your favorite operator. Keep in mind that gaming should be for fun and it is important that you enjoy your time with us, we always encourage playing responsibly, taking breaks and using the tools that we offer to control how much time and money you spend. Following AML regulations, funds are remitted to the source, we will always process your payouts in a timely manner.

majuska512
5 years ago
10

The best casino in the world. Amazing bonuses, full of slot machines. Everyone can choose. And the biggest plus I give to customer service! Really not only a professional approach, but mainly human.
I give 5 big stars.
I recommend!

Message
Casino Room
5 years ago

MAJUSKA512, wow !!! Thank you so much for your 10-star review! Seeing that you had a this experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Casino Room. We’re here for you anytime.

Inactive user
5 years ago
7

Good so fast website and customer support i like this casino! They have good offers and a lot good slots, i like design, everything!
Super friendly customer support!

Casino Room
5 years ago

You put a smile on our faces with this review, thank you Marchev! We strive to provide the best experience and it's always nice to hear that we're making a good job, your opinion is important to us and we truly care for our customers.

borter
5 years ago
3

Didn't really have good experience with this casino but they have good customer support and payout system, quite a lot of bonuses but interface can be improved.

Casino Room
5 years ago

hello BORTER I'm glad that you liked our customer support and payouts, if you'd like to share more feedback on what you didn't like about the user interface, please go ahead and PM me. Your opinion is important to us.

pauladavis154
5 years ago
7

This site has good bonuses plus quite understandable wagering requirements. Been playing here for a month to get a profit on my deposits and have successfully cashed out. Although it took me a few days. They are very very particular on most of their regulations plus verifications.

The casino lacks game providers and I frequently get stuck with a handful of games to switch with. It kinda gets boring lol. Hope you get more and more partners and games! Also, it would be great if the cash processing gets faster.

Casino Room
5 years ago

Hi PAULADAVIS154 and thanks for the review! . I'm glad that you like our bonuses, they give you freedom to choose what to do with your money, real balance and bonus balances are segregated and treated separately, if you win with your deposit, you can forfeit the bonus and withdraw, if you lose your deposit, your bonus will kick in. We are constantly adding new games and game providers, right now we have over 1000 games, that's plenty of games to play ;) but we appreciate your feedback and if there's anything we can do to help, don't hesitate to get in touch.

Grinderstyle
5 years ago
9

I used the 500% Deposit Bonus for a 10€ Deposit. It has a Wager of 1750€, which I think is fair for 60€ playing balance. I ran really good and got up to around 600€. I wanted to play 5€ bets to finish the Wager, but miss clicked and made one bet of 10€, before I went down to 5€ per Spin. I finished Wagering with around 2.000€, but I was pretty sure, that I won't see the money. Obviously it was not Casinorooms fault and would have been okay, if they didn't pay me out.
I happened at around 6 PM on a Friday and I decides to just try and get a cashout. I was unsure, if I should contact support first, but I did not do it. At around 8 PM I got the KYC Mail and sent in my documents. Around 5 hours later I got the response, that my documents are okay and my account is verified. I was still not sure, if I would get my money.
On Saturday Morning it was processed and on Monday Morning the Money was on my bank account.
So all in all it was a very good experience and Casinoroom has a new regular player I guess.

You can only play Netent (maybe few other) Slots with the bonus money. I was a bit surprised, cause I did not read the terms and conditions, before I made a deposit. But I think that's okay. Casinorooms bonuses are really good and Netent has lots of good Slots.
So all in all a really good Casino.

Casino Room
5 years ago

Hey GRINDERSTYLE, thanks for your review! I'm sorry that it took me so long to get back to you, we have added new game providers to the list of games that can be played using bonus money, I'm sure you will like this.
It's important to go through the bonus terms and conditions, all sites have their rules on how bonus funds can be played and this is important to ensure a positive experience. We strive to provide the best user experience and I'm glad that everything worked out well for you.

Connector
5 years ago
9

They offer nice welcome bonus. As far as I am concerned this is a good casino. The verification was quick, the withdrawals too. Online service helpful. Many games. I mean, what else do we need.

No complaints that are so important that would get me away from playing here. Even small hiccups were nothing so big that would make me check this casino on a regular basis.

Message
Casino Room
5 years ago

Hi CONNECTOR and thank you for the great review, we appreciate your feedback and I’m glad to hear things are going well, that’s what we are here for. Should you need anything, please don’t hesitate to get in touch. Thanks again!

LittleFu
5 years ago
4

They offer some nice bonuses. Like 200%. The wager requirement was reduced. 35x bonus money. This is quite fair.
The payment (tried it once) was quite okay.

To many slots are restricted with bonus money. Not a single microgaming slot is allowed. Also no BTG slot is allowed.
Maybe this should be not a big problem, but this casino has not many providers.
They are missing Push Gaming, Endorphina, Pragmatic a.s.o.
So you are forced to wager your money with Netent, PlaynGo and Thunderkick slots.
And Netent was bugged the whole weekend. You could not play those slots. If you start an error occured !
They still have a lot to do to satisfy the customer.
If you click on customer support icon, nothing happens.

Message
Casino Room
5 years ago

Hi LITTLEFU and thank you for the feedback! This is your second review for Casino Room this year and I’m glad to see you liked the improvements.

The new bonus system is working great, offering players a second chance with usually 35x as you mention, but we also work with lower requirements and cashback, super spins, tournaments etc. and you will be able to play microgaming/quickfire games with bonus money very soon.

We currently have approximately 1000 different games available and the collection is growing with new game releases every week.

I’d appreciate if you could PM me to have a look at your account and I’m sorry to hear that you couldn’t get in touch with our support, the button is working and our agents are available 24/7, we believe in great customer care so if you like to give us a chance, just let me know and I’ll come up with something nice for you.

Thanks again and see you soon!

Hayleyc93
5 years ago
5

Never had a bad word to say about this site until now! My account has been suspended apparently I don’t have a steady income! My income is over £2000 a month! Ridiculous seems to me that they have had enough of me winning a lot and not depositing much money to get the wins I’ve had. I’m Currently in the process of taking this further. I don’t spend loads of money on here it bang out of order so in my opinion what they have just done is bang out of order. I’d be telling everyone now to avoid unless they rectify what they’ve done. Don’t see how they even have the right to be like that!!

Casino Room
5 years ago

Hi HAYLEYC93 and thanks for the review. As we are a fully licensed and responsible casino operator, we are required to comply with certain regulatory requirements, if you have been asked to provide this information is because we want to make sure that you are playing within your means for responsible gaming purposes, so as long as you can provide proof then you should be ok.

I’m sorry to hear your account has been suspended, I am not aware of the specific circumstances surrounding your case, however I recommend that you discuss this further with your account manager.

bt95
6 years ago
3

Costumer Service was great, answer you quickly!!!!

Been a week and my money is still unprocessed. Talked to different CS and everyone told me different things.

Casino Room
6 years ago

Hey BT95 I'm sorry to hear about the delay with your cashout, I'll look into this right now.

JoeShare
6 years ago
6

Yes I was verified quickly. Site plays well and games are fresh.

75 X play through on bonuses means they are useless.

Casino Room
6 years ago

Hi JOESHARE, thanks for the review, we work with different bonuses and wagering requirements.

I understand what you mean 70x sounds high, however this is 30 times (deposit + bonus) which is the standard, we also work with cashback no requirements, free spins, that's all based on your activity.

I'm glad to hear you like the site and our service, hope to see you soon!

peetulahti
6 years ago
7

Fast registration, cool payouts, nice support and tempting offers. What else? A lot of fun! xD

Message
Casino Room
6 years ago

Great stuff! thank you for your review PEETULAHTI! that makes us feel very special ;)
We work hard to give you the best service and we appreciate that you give us a top-notch star rating!

hungnathan86
6 years ago
6

Good Casino, a lot of payment methods and big variety of games. Support is very polite.

Casino Room
6 years ago

Hello HUNGNATHAN86 and thank you for the review! I'm glad to hear things are going well and that you're happy with the support and that you're enjoying the games ;)

Broko_92
6 years ago
6

Easily registered months ago, I waited for time and after 7 days I logged into my account but I did not have any new bonuses. registration was very easy but I had a problem with phone verification very slowly I got the code. but I recommend for new players who have nothing to lose .

it's hard to talk to live chat agents, a few bonuses .

Message
Casino Room
6 years ago

Hey BROKO_92 thanks for the review! You qualify for bonuses on your first 5 deposits and special offers from our marketing team. We offer payment options like Sofort, Trustly, Paysafecard and bank card. I’m sorry to hear you had problems with the live chat, we also offer support in German. Please PM me if I can assist with anything, your satisfaction is important to us!

stewex555
6 years ago
1

My Rating for this casino goes completely down. No bonuses apply if you deposit through Ewallets. All right, but when you deposit, the bonus on their site is displayed. So you think it's OK. Then, if the bonus qualifies for a 75x wagering, then why do you make deposits and spend time? I've already fired them out of my portfolio today. There are a lot of better and more fair casinos. The casino Room Sleeps forever.

Message
pekibar
6 years ago
2

I close account here even i played here couple years, deposit 6,7 times and cashout without problem.

Some support is very rude. Last 2 deposit I didn't got bonus because ewalet don't accept, but I with first five bonus deposit with Skrill and had bonus.

Last time support tell me that I didn't write code (but I did), and he writes NOPE and close the chat without give me solution to ask more. I try to chat again but was impossible, only email worked.

Rules here was bad, 75x wagering and I played only available bonus game Netenent from all of my deposit.

Message
Casino Room
6 years ago

hello Pekibar, I'm sorry to hear you had a bad experience, our support is always friendly and helpful I'm sure this must have been a misunderstanding and I'll gladly have a look if you PM me with more information.

Marinajj
6 years ago
8

I have never had to wait more than 12 hour for my withdrawls and they are usually processed within 6 hours.
Good selection of games and helpful support.
When playing with bonus you play with real money first, they contribute to wagering requirement but are not locked with the bonus.
I really hope that more providers will be added to the bonus games list though, right now you can only play netent games.

Overall a great and trustworthy casino.

75x wagering on bonuses is a bit too much, and you need to contact support to remove a bonus.

Message
Nadelic29
6 years ago
10

Great Selection of slots. After winning a four figure sum I was astounded that they verified my documents and processed the withdrawal in less than 12 hours and the money was in my account the following day. Having being a member of lots online casino I rank winning room at the very top

Message
TanyaZeeb
6 years ago
7

Lots of games to chose from. Also the bonuses are ok. If you don’t mind the 75x deposit limitations

The only available withdrawal method I can use is bank transfer which always takes 5+banking days unlike the 2-5 they quote you. Also some games like playboy gold won’t work on mobile or laptop.

Message
dimmur
6 years ago
9

Absolutely great, shame I have closed my account with the astonishing score ;-). Fast payouts, great customer service, good website.
Tried competition and will be back.

Some games missing but acceptable. Not more to add.

Message
Casino Room
6 years ago

DIMMUR thank you for the review! We hope to see you again in the future, thanks for giving us a great score ;)

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