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Casino Room

Learn more about AskGamblers CasinoRank, our rating system built on over a decade's experience working with casinos and players alike.

We may earn a commission through affiliate links. Get the truth. Then play.

Average Complaint Response Time: 1 day
Average Complaint Response Time: 1 day

Casino Room Review

  • Live chat open 24/7
  • Mobile friendly design
  • Top Tier software providers
  • Games proven fair
  • Cannot filter games by provider
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General info & Latest Promos
Website http://www.casinoroom.com
Established 2005
Owner Ellmount Gaming Ltd.
Casino Promotion

Casino Room is a stylish online casino with interesting mission concept. It offers state-of-the-art casino games that are powered by top-notch software suppliers including NetEnt, Microgaming, Betsoft, and Thunderkick among others. The casino is licensed and regulated by the government of Malta and The Swedish Gambling Authority.

Restricted Countries

Due to strict rules and regulations, residents of United States, the United Kingdom, Australia, Spain, Denmark, Italy, Netherlands and Portugal are restricted from opening an account and taking part in the casino activities.

Virtual Games

A multitude of games are on offer at Casino Room. The majority of their vast portfolio are video slots and players can enjoy spinning the reel on the popular titles such as Koi Princess slot, Starburst slot, Twin Spin slot, Nirvana slot, The Tipsy Tourist slot, and Hook’s Heroes slot.

Apart from slots, players can enjoy a variety of table games including Blackjack, Roulette, Baccarat, Pontoon, Scratcherz, Craps, Keno, Red Dog Progressive and other

Video poker fans will also find a game of their liking, as the casino has in their collection games such as Joker Wild, Deuces Wild, Jacks or Better, Casino Hold’em, Triple Edge Poker, Caribbean Poker, and many others.

Live Casino

In addition, the Casino has a Live section for Roulette, Blackjack and Baccarat where a player gets the opportunity to play against the dealer in real time which adds to the effect of actually being in a land based casino.

Mobile Gaming

The Casino Room Mobile Casino allows players to enjoy favourite casino game on the move, on both tablet and smartphone devices. What’s more, no download is necessary, as it can be accessed from the web browser.

Support

The Customer Service team at Casino Room are dedicated to helping their clients 24/7 and offer a full range to contact the Casino in the preferred method of the player, no matter what the hour. There is a complete FAQ section on the website that should be reviewed for any general questions a player may have. The Casino can be contacted via Live Chat, email, telephone or by submitting a form directly on the site around the clock. They can also be contacted via Skype from 2 pm till midnight CET.

Security and Fairness

Players at Casino Room can rest assured that their personal and financial details are protected; as the casino takes all necessary measures to ensure that their private data are kept safe. It uses SSL encryption on all sensitive areas of its website, including the registration and banking pages.

Also, the games software are regularly tested by third-party authority assuring players get a fair gaming experience.

Screenshot

Casino details
More Casino Details More details
Responsible gambling info Responsible gambling info
  • Website

    http://www.casinoroom.com
  • Software

    Microgaming, NetEnt, Evolution Gaming, Betsoft, Nyx Interactive, Play'n GO, Yggdrasil Gaming, Thunderkick, Elk Studios, NextGen Gaming, Foxium, Genesis Gaming, Big Time Gaming, Red Tiger Gaming, Pragmatic Play, Hacksaw Gaming, Just For The Win, Booming Games, Tom Horn Gaming
  • Deposit Methods

    MasterCard, Neteller, Visa, Skrill, WebMoney, Bank Wire Transfer, Trustly, Ukash, Ukash, MiFinity
  • Withdrawal Methods

    Bank Wire Transfer, Neteller, Visa, Skrill, WebMoney, Trustly, Ukash, Ukash, MiFinity
  • Withdrawal Times

    EWallets: 0-24 hours

    Card Payments: 3-7 days

    Bank Transfers: 3-7 days

    Cheques: Not offered

    Pending Time: 24-72 hours

  • Withdrawal Limit

    EUR 10,000 per week, EUR 30,000 per month
  • Allowed Countries

    • Aland Islands
    • Arab Jamahiriya
    • Argentina
    • Armenia
    • Austria
    • Azerbaijan
    • Barbados
    • Bonaire
    • Brazil
    • Canton and Enderbury Islands
    • Chile
    • Costa Rica
    • Croatia
    • Curaçao
    • Ecuador
    • Faroe Islands
    • Fiji
    • Finland
    • Georgia
    • Germany [1]
      • Schleswig-Holstein
    • Gibraltar
    • Guernsey
    • Hungary
    • Iceland
    • India
    • Indonesia
    • Ireland
    • Isle of Man
    • Japan
    • Jersey
    • Johnston Island
    • Kazakhstan
    • Kosovo
    • Kuala Lumpur
    • Kyrgyzstan
    • Latvia
    • Liechtenstein
    • Luxembourg
    • Macedonia
    • Malaysia
    • Malta
    • Moldova
    • Monaco
    • Mongolia
    • Montenegro
    • Netherlands Antilles
    • New Zealand
    • Norway
    • Peru
    • Philippines
    • Pitcairn Islands
    • Saba
    • Saint Martin
    • Saint-Barthélemy
    • Sint Eustatius (Dutch Island)
    • Sint Maarten (Dutch part)
    • South Africa
    • South Sudan
    • Statia
    • Svalbard and Jan Mayen
    • Sweden
    • Uruguay
    • Vietnam
    • Wake Island
  • Casino Type

    Instant Play, Mobile, Live casino
  • Manual Flushing

    No
  • RTP

    Not stated
  • Currencies

    Australian dollars, Bulgarian leva, Brazilian reals, Canadian dollars, Swiss francs, Czech Republic korunas, Denmark kroner, Euros, British pounds sterling, Croatian kunas, Japanese yen, Lithuanian litai, Norwegian kroner, New Zealand dollars, Polish zlotys, Romanian lei, Russian rubles, Turkish Lira, US dollars, South African Rand, Estonian Kroon, Swedish kronor
  • Languages

    English, Finnish, German, Norwegian, Spanish, Hungarian, Swedish
  • Licences

    Malta Gaming Authority, Swedish Gambling Authority
  • Company

    Ellmount Gaming Ltd.
  • Established

    2005
  • Live Chat

    Yes
  • Contact

    Support Email: [email protected]

    Support Telephone: +35627922034

  • Deposit Limit Tool

    Yes
  • Wager Limit Tool

    Yes
  • Loss Limit Tool

    No
  • Time/Session Limit Tool

    No
  • Self-Exclusion Tool

    Yes
  • Cool Off/Time-Out Tool

    Yes
  • Reality Check Tool

    No
  • Self-Assessment Test

    No
  • Withdrawal Lock

    No
  • Self-Exclusion Register Participation

    No
Suggest an edit

Casino Room Reviews by Players

RATE CASINO AND WRITE A REVIEW

Write a review
Myriam 3 reviews
Message
Reviewed on October 1, 2021

LIKED

The best and quickest withdrawal that exists in the industry. Almost instant!
Wagering requirements pretty fair and doable in the time limit it requires.

DISLIKED

Not so much of selection of games. I would say this is the biggest disadvantage compared with all other casinos in the market. If you could in the future add more games would be nice.
Bracon 5 reviews
Message
Reviewed on June 30, 2021

LIKED

I would have given this casino a 10 out 10 several months ago but not now no. Sadly, I was so impressed when I first started to play as the site is easy to navigate, there were so many of my favorite games and they actually paid! I cashed out 1000 and paid within 24 hours!!! How amazing is that. Initially, the customer service was excellent but that has not been my experience recently.

DISLIKED

I see that someone wrote about being contacted by this casino if you are a regular player. Well I play all the time and have yet to receive one email. Any winnings are minimal. I contacted customer support and I wrote a negative comment for the first time ever since playing online casinos. He was so rude and dismissive. So for a large amount of money I have put into this casino, I was offered recently ten free spins twice.
Playing ten cents a pull, I made 20 cents on and 1.20 on the other.
I came here today as I was on chat waiting for the person to check my account and waited so long that I was bumped off chat. I sign on chat again, the same girl, and no apologies, nothing. No time for this place.
CASINO ROOM REPLIED ON JUNE 30, 2021
Dear BRACON thank you for the review! customer satisfaction is extremely important to us, I'd like to check what happened, can you please send me a PM with your account details? You may find our ongoing promotions here www.casinoroom.com/promotions/ but I'd like to rectify any issues you may have had with our support team and also check why you are not getting the promos through your preferred channel email/sms.
Alohahu63 1 review
Hamburg
Reviewed on June 14, 2021

LIKED

I wonder why Casinoroom isn't in the Top 10 of all the listed casinos here. Since more than one year I am a regular depositor with this casino and till now its a real great experience. I can truly say this is the only online casino which never got me troublesome time. Whether its about kyc, bonus offers, withdrawals or other things. Regular customers will get contacted by a friendly casino rep who is willing to help with questions and/or send special (individual) offers. Slots and live games are working without any technical issues. The website is customer friendly as for example if bonus is used, it cant be violated since all the available bonus games got a special link which makes it easy for a player to navigate through.

If I could cast a vote for casinoroom. You people would get always my 10/10.

Just to conclude. Highly recommended casino which is truly my personal opinion.

DISLIKED

There are only two little cons. Your website shrinks all livegames and its not possible to resize them to a larger view.

RTP on some well known slot brands could be higher. 94,25% on Book of Dead is too low imo.

Apart from this, everything fine. :-)
CASINO ROOM REPLIED ON JUNE 30, 2021
Dear ALOHAHU63 thank you for the review! we are glad we were able to meet your expectations and appreciate your encouraging feedback! I will share your cons with our dev team to see what is causing this issue with your device and live games.
Dutchtank 1 review
Netherlands
Reviewed on January 29, 2021

LIKED

So far a great casino, now I'm waiting for my verification which is a little bit slower then I'm used to, they told me 24hours and I'm at 48 hours now. Then they said it can take up to 3 days, so because of that 2 stars less, but the site seems nice, and it plays really well.

If all goes well I'm going to be playing here a lot more.

DISLIKED

The verification takes a bit too long in my opinion. and support did not tell me the first time it could take longer than 24 hours.

I do think the game providers are more than enough for me!
CASINO ROOM REPLIED ON FEBRUARY 19, 2021
Dear DUTCHTANK, your satisfaction is extremely important to us, I'm happy to hear you are enjoying our services! When it comes to account verification, we have a team working round the clock, and we will process your documents ASAP, the handling time will depend on how quickly you reply to our requests and the condition of the documents that you send. Given we get everything in good shape, your KYC will be completely very quickly. If you need any updates our support team will be happy to help, but we recommend that you get in touch with our accounts team directly via email if you would like any updates regarding your account verification. Thank you for choosing us, play safe and thanks for your review!
Inactive user
Reviewed on June 8, 2020

LIKED

One of the best casino! No second thoughts.
I'm a hardcore gambler who plays at max value especially related to slots.
I have tried my casinos but most of their slot games speed and genuineness really sucks! Even in-fact certified by Ask Gamblers team. No offense please!
To be honest, this is one of my favorite casino with limited withdrawal limits that is annoying at times, because the casino games performs so well w/o any lags and most of all are not tampered with some pseudo code logic to restrain win limits then why restrictions on withdrawal amounts pertaining to either week or month.
The core support team is very helpful but they are stringent to their payout policy, that is, withdrawals are made to the source from which initial deposits were made.
This is bit a rude stuff as players should leverage withdrawals to their comfortable or reliable source once made a minimal deposit from same as some big casinos allows for same.
CASINO ROOM REPLIED ON FEBRUARY 19, 2021
Hello and thanks for your review! That's great to hear that we are your favorite operator. Keep in mind that gaming should be for fun and it is important that you enjoy your time with us, we always encourage playing responsibly, taking breaks and using the tools that we offer to control how much time and money you spend. Following AML regulations, funds are remitted to the source, we will always process your payouts in a timely manner.
Reviewed on April 21, 2020

LIKED

The best casino in the world. Amazing bonuses, full of slot machines. Everyone can choose. And the biggest plus I give to customer service! Really not only a professional approach, but mainly human.
I give 5 big stars.
I recommend!
CASINO ROOM REPLIED ON APRIL 23, 2020
MAJUSKA512, wow !!! Thank you so much for your 10-star review! Seeing that you had a this experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Casino Room. We’re here for you anytime.
Inactive user
Reviewed on February 27, 2020

LIKED

Good so fast website and customer support i like this casino! They have good offers and a lot good slots, i like design, everything!
Super friendly customer support!
CASINO ROOM REPLIED ON FEBRUARY 28, 2020
You put a smile on our faces with this review, thank you Marchev! We strive to provide the best experience and it's always nice to hear that we're making a good job, your opinion is important to us and we truly care for our customers.
borter 4 reviews
United Kingdom
Reviewed on February 12, 2020

DISLIKED

Didn't really have good experience with this casino but they have good customer support and payout system, quite a lot of bonuses but interface can be improved.
CASINO ROOM REPLIED ON FEBRUARY 14, 2020
hello BORTER I'm glad that you liked our customer support and payouts, if you'd like to share more feedback on what you didn't like about the user interface, please go ahead and PM me. Your opinion is important to us.
pauladavis154 8 reviews
Luxembourg
Reviewed on February 11, 2020

LIKED

This site has good bonuses plus quite understandable wagering requirements. Been playing here for a month to get a profit on my deposits and have successfully cashed out. Although it took me a few days. They are very very particular on most of their regulations plus verifications.

DISLIKED

The casino lacks game providers and I frequently get stuck with a handful of games to switch with. It kinda gets boring lol. Hope you get more and more partners and games! Also, it would be great if the cash processing gets faster.
CASINO ROOM REPLIED ON FEBRUARY 14, 2020
Hi PAULADAVIS154 and thanks for the review! . I'm glad that you like our bonuses, they give you freedom to choose what to do with your money, real balance and bonus balances are segregated and treated separately, if you win with your deposit, you can forfeit the bonus and withdraw, if you lose your deposit, your bonus will kick in. We are constantly adding new games and game providers, right now we have over 1000 games, that's plenty of games to play ;) but we appreciate your feedback and if there's anything we can do to help, don't hesitate to get in touch.

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