Casino Room
- Chat en vivo abierto 24/7
- Diseño móvil amigable
- Proveedores de software de primer nivel
- No se pueden filtrar los juegos por proveedor
- T&C generales escritos en inglés
Casino Room es un casino en línea con un interesante concepto. Ofrece juegos de casino de última generación de proveedores de software de primer nivel entre los que están Microgaming, Betsoft y Thunderkick, entre otros. El casino está autorizado y regulado por el Gobierno de Malta.
Países y Territorios Restringidos
Debido a las estrictas normas y reglamentos, los residentes de Australia, Estados Unidos, Dinamarca, Italia, Países Bajos, Portugal y otros, tienen restringido abrir una cuenta y participar en las actividades del casino. Consulta la lista completa de países restringidos en la sección Más datos del casino.
Juegos Virtuales
El Casino Room ofrece una multitud de juegos de casino. La mayoría de su gran cartera son tragamonedas de video y los jugadores pueden disfrutar girando los rodillos de las más populares como las tragamonedas Immortal Romance, Nirvana, The Tipsy Tourist y más.
Además de las tragamonedas en línea, los jugadores pueden disfrutar de una variedad de juegos de mesa, incluyendo el blackjack, la ruleta, baccarat, Pontoon, Scratcherz, Craps, Keno y otros.
Los fans de video póker también encontrarán los juegos de su agrado, ya que el casino tiene en su colección diferentes tipos de video póker.
Casino en Vivo
Además, el casino tiene una sección de casino en vivo donde están incluidos juegos como ruleta, blackjack y baccarat. Los jugadores tienen la oportunidad de jugar contra el crupier en tiempo real, lo que provoca la sensación como si realmente estuvieran en un casino físico.
Juegos Móviles
Casino Room permite a los jugadores disfrutar su juego de casino favorito sobre la marca tanto en tabletas como en smartphones. Además, no es necesario descargarlo, ya que se puede acceder desde el navegador.
Asistencia
El equipo de atención al cliente del Casino Room se dedica a ayudar a sus clientes las 24/7 y ofrece diferentes medios de contacto con el casino para que el jugador elija la manera preferida sin importar la hora. Hay una sección completa de Preguntas frecuentes en el sitio web que los jugadores puedan consultar a cualquier hora. Es posible ponerse en contacto con el casino a través del chat en vivo, correo electrónico, teléfono o enviando un formulario directamente a través del sitio web a cualquier hora del día. También se puede utilizar la aplicación Skype.
De momento no hay ningún agente de chat en vivo que hable español; sin embargo, los jugadores pueden enviar un correo electrónico y los agentes responderán a la solicitud lo antes posible.
Seguridad y Equidad
Los jugadores del Casino Room pueden estar seguros de que sus datos personales y financieros están protegidos; ya que el casino toma todas las medidas necesarias para garantizar que sus datos privados se mantengan seguros. Usa el encriptado SSL en todas las áreas sensibles de su sitio web, incluyendo las páginas de registro y banca.
Además, el software de juegos es regularmente probado por una autoridad de terceros, lo que garantiza una experiencia de juego justa.
Juego Responsable
Jugar en un casino siempre debe tener la diversión como objetivo. Antes de comenzar a jugar, hay que tener en cuenta que el juego nunca debe ser una fuente de ingreso o una manera de recuperar el dinero perdido o saldar las deudas existentes. En tales casos, es bueno realizar el seguimiento de tiempo y controlar el dinero gastado. En este casino, los jugadores pueden encontrar muchos consejos acerca del tema, como también pedir asistencia a través del chat en vivo. Sin diversión no puede haber juego, por eso se les pide a todos los jugadores que jueguen con prudencia y responsablemente.
Recomendados por expertos
Revisiones de los jugadores
Excellent casino. I really liked it
Quick withdrawal, polite and fast technical support. They helped me a lot really
Good design of the site and bonuses...
I would have given this casino a 10 out 10 several months ago but not now no. Sadly, I was so impressed when I first started to play as the site is easy to navigate, there were so many of my favorite games and they actually paid! I cashed out 1000 and paid within 24 hours!!! How amazing is that. Initially, the customer service was excellent but that has not been my experience recently.
I see that someone wrote about being contacted by this casino if you are a regular player. Well I play all the time and have yet to receive one email. Any winnings are minimal. I contacted customer support and I wrote a negative comment for the first time ever since playing online casinos. He was so rude and dismissive. So for a large amount of money I have put into this casino, I was offered recently ten free spins twice.
Playing ten cents a pull, I made 20 cents on and 1.20 on the other.
I came here today as I was on chat waiting for the person to check my account and waited so long that I was bumped off chat. I sign on chat again, the same girl, and no apologies, nothing. No time for this place.
Dear BRACON thank you for the review! customer satisfaction is extremely important to us, I'd like to check what happened, can you please send me a PM with your account details? You may find our ongoing promotions here www.casinoroom.com/promotions/ but I'd like to rectify any issues you may have had with our support team and also check why you are not getting the promos through your preferred channel email/sms.
I wonder why Casinoroom isn't in the Top 10 of all the listed casinos here. Since more than one year I am a regular depositor with this casino and till now its a real great experience. I can truly say this is the only online casino which never got me troublesome time. Whether its about kyc, bonus offers, withdrawals or other things. Regular customers will get contacted by a friendly casino rep who is willing to help with questions and/or send special (individual) offers. Slots and live games are working without any technical issues. The website is customer friendly as for example if bonus is used, it cant be violated since all the available bonus games got a special link which makes it easy for a player to navigate through.
If I could cast a vote for casinoroom. You people would get always my 10/10.
Just to conclude. Highly recommended casino which is truly my personal opinion.
There are only two little cons. Your website shrinks all livegames and its not possible to resize them to a larger view.
RTP on some well known slot brands could be higher. 94,25% on Book of Dead is too low imo.
Apart from this, everything fine. :-)
Dear ALOHAHU63 thank you for the review! we are glad we were able to meet your expectations and appreciate your encouraging feedback! I will share your cons with our dev team to see what is causing this issue with your device and live games.
So far a great casino, now I'm waiting for my verification which is a little bit slower then I'm used to, they told me 24hours and I'm at 48 hours now. Then they said it can take up to 3 days, so because of that 2 stars less, but the site seems nice, and it plays really well.
If all goes well I'm going to be playing here a lot more.
The verification takes a bit too long in my opinion. and support did not tell me the first time it could take longer than 24 hours.
I do think the game providers are more than enough for me!
Dear DUTCHTANK, your satisfaction is extremely important to us, I'm happy to hear you are enjoying our services! When it comes to account verification, we have a team working round the clock, and we will process your documents ASAP, the handling time will depend on how quickly you reply to our requests and the condition of the documents that you send. Given we get everything in good shape, your KYC will be completely very quickly. If you need any updates our support team will be happy to help, but we recommend that you get in touch with our accounts team directly via email if you would like any updates regarding your account verification. Thank you for choosing us, play safe and thanks for your review!
One of the best casino! No second thoughts.
I'm a hardcore gambler who plays at max value especially related to slots.
I have tried my casinos but most of their slot games speed and genuineness really sucks! Even in-fact certified by Ask Gamblers team. No offense please!
To be honest, this is one of my favorite casino with limited withdrawal limits that is annoying at times, because the casino games performs so well w/o any lags and most of all are not tampered with some pseudo code logic to restrain win limits then why restrictions on withdrawal amounts pertaining to either week or month.
The core support team is very helpful but they are stringent to their payout policy, that is, withdrawals are made to the source from which initial deposits were made.
This is bit a rude stuff as players should leverage withdrawals to their comfortable or reliable source once made a minimal deposit from same as some big casinos allows for same.
Hello and thanks for your review! That's great to hear that we are your favorite operator. Keep in mind that gaming should be for fun and it is important that you enjoy your time with us, we always encourage playing responsibly, taking breaks and using the tools that we offer to control how much time and money you spend. Following AML regulations, funds are remitted to the source, we will always process your payouts in a timely manner.
The best casino in the world. Amazing bonuses, full of slot machines. Everyone can choose. And the biggest plus I give to customer service! Really not only a professional approach, but mainly human.
I give 5 big stars.
I recommend!
MAJUSKA512, wow !!! Thank you so much for your 10-star review! Seeing that you had a this experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Casino Room. We’re here for you anytime.
Good so fast website and customer support i like this casino! They have good offers and a lot good slots, i like design, everything!
Super friendly customer support!
You put a smile on our faces with this review, thank you Marchev! We strive to provide the best experience and it's always nice to hear that we're making a good job, your opinion is important to us and we truly care for our customers.
Didn't really have good experience with this casino but they have good customer support and payout system, quite a lot of bonuses but interface can be improved.
hello BORTER I'm glad that you liked our customer support and payouts, if you'd like to share more feedback on what you didn't like about the user interface, please go ahead and PM me. Your opinion is important to us.
This site has good bonuses plus quite understandable wagering requirements. Been playing here for a month to get a profit on my deposits and have successfully cashed out. Although it took me a few days. They are very very particular on most of their regulations plus verifications.
The casino lacks game providers and I frequently get stuck with a handful of games to switch with. It kinda gets boring lol. Hope you get more and more partners and games! Also, it would be great if the cash processing gets faster.
Hi PAULADAVIS154 and thanks for the review! . I'm glad that you like our bonuses, they give you freedom to choose what to do with your money, real balance and bonus balances are segregated and treated separately, if you win with your deposit, you can forfeit the bonus and withdraw, if you lose your deposit, your bonus will kick in. We are constantly adding new games and game providers, right now we have over 1000 games, that's plenty of games to play ;) but we appreciate your feedback and if there's anything we can do to help, don't hesitate to get in touch.
I used the 500% Deposit Bonus for a 10€ Deposit. It has a Wager of 1750€, which I think is fair for 60€ playing balance. I ran really good and got up to around 600€. I wanted to play 5€ bets to finish the Wager, but miss clicked and made one bet of 10€, before I went down to 5€ per Spin. I finished Wagering with around 2.000€, but I was pretty sure, that I won't see the money. Obviously it was not Casinorooms fault and would have been okay, if they didn't pay me out.
I happened at around 6 PM on a Friday and I decides to just try and get a cashout. I was unsure, if I should contact support first, but I did not do it. At around 8 PM I got the KYC Mail and sent in my documents. Around 5 hours later I got the response, that my documents are okay and my account is verified. I was still not sure, if I would get my money.
On Saturday Morning it was processed and on Monday Morning the Money was on my bank account.
So all in all it was a very good experience and Casinoroom has a new regular player I guess.
You can only play Netent (maybe few other) Slots with the bonus money. I was a bit surprised, cause I did not read the terms and conditions, before I made a deposit. But I think that's okay. Casinorooms bonuses are really good and Netent has lots of good Slots.
So all in all a really good Casino.
Hey GRINDERSTYLE, thanks for your review! I'm sorry that it took me so long to get back to you, we have added new game providers to the list of games that can be played using bonus money, I'm sure you will like this.
It's important to go through the bonus terms and conditions, all sites have their rules on how bonus funds can be played and this is important to ensure a positive experience. We strive to provide the best user experience and I'm glad that everything worked out well for you.
They offer nice welcome bonus. As far as I am concerned this is a good casino. The verification was quick, the withdrawals too. Online service helpful. Many games. I mean, what else do we need.
No complaints that are so important that would get me away from playing here. Even small hiccups were nothing so big that would make me check this casino on a regular basis.
Hi CONNECTOR and thank you for the great review, we appreciate your feedback and I’m glad to hear things are going well, that’s what we are here for. Should you need anything, please don’t hesitate to get in touch. Thanks again!
They offer some nice bonuses. Like 200%. The wager requirement was reduced. 35x bonus money. This is quite fair.
The payment (tried it once) was quite okay.
To many slots are restricted with bonus money. Not a single microgaming slot is allowed. Also no BTG slot is allowed.
Maybe this should be not a big problem, but this casino has not many providers.
They are missing Push Gaming, Endorphina, Pragmatic a.s.o.
So you are forced to wager your money with Netent, PlaynGo and Thunderkick slots.
And Netent was bugged the whole weekend. You could not play those slots. If you start an error occured !
They still have a lot to do to satisfy the customer.
If you click on customer support icon, nothing happens.
Hi LITTLEFU and thank you for the feedback! This is your second review for Casino Room this year and I’m glad to see you liked the improvements.
The new bonus system is working great, offering players a second chance with usually 35x as you mention, but we also work with lower requirements and cashback, super spins, tournaments etc. and you will be able to play microgaming/quickfire games with bonus money very soon.
We currently have approximately 1000 different games available and the collection is growing with new game releases every week.
I’d appreciate if you could PM me to have a look at your account and I’m sorry to hear that you couldn’t get in touch with our support, the button is working and our agents are available 24/7, we believe in great customer care so if you like to give us a chance, just let me know and I’ll come up with something nice for you.
Thanks again and see you soon!
Never had a bad word to say about this site until now! My account has been suspended apparently I don’t have a steady income! My income is over £2000 a month! Ridiculous seems to me that they have had enough of me winning a lot and not depositing much money to get the wins I’ve had. I’m Currently in the process of taking this further. I don’t spend loads of money on here it bang out of order so in my opinion what they have just done is bang out of order. I’d be telling everyone now to avoid unless they rectify what they’ve done. Don’t see how they even have the right to be like that!!
Hi HAYLEYC93 and thanks for the review. As we are a fully licensed and responsible casino operator, we are required to comply with certain regulatory requirements, if you have been asked to provide this information is because we want to make sure that you are playing within your means for responsible gaming purposes, so as long as you can provide proof then you should be ok.
I’m sorry to hear your account has been suspended, I am not aware of the specific circumstances surrounding your case, however I recommend that you discuss this further with your account manager.
Costumer Service was great, answer you quickly!!!!
Been a week and my money is still unprocessed. Talked to different CS and everyone told me different things.
Hey BT95 I'm sorry to hear about the delay with your cashout, I'll look into this right now.
Yes I was verified quickly. Site plays well and games are fresh.
75 X play through on bonuses means they are useless.
Hi JOESHARE, thanks for the review, we work with different bonuses and wagering requirements.
I understand what you mean 70x sounds high, however this is 30 times (deposit + bonus) which is the standard, we also work with cashback no requirements, free spins, that's all based on your activity.
I'm glad to hear you like the site and our service, hope to see you soon!
Fast registration, cool payouts, nice support and tempting offers. What else? A lot of fun! xD
Great stuff! thank you for your review PEETULAHTI! that makes us feel very special ;)
We work hard to give you the best service and we appreciate that you give us a top-notch star rating!
Good Casino, a lot of payment methods and big variety of games. Support is very polite.
Hello HUNGNATHAN86 and thank you for the review! I'm glad to hear things are going well and that you're happy with the support and that you're enjoying the games ;)
Easily registered months ago, I waited for time and after 7 days I logged into my account but I did not have any new bonuses. registration was very easy but I had a problem with phone verification very slowly I got the code. but I recommend for new players who have nothing to lose .
it's hard to talk to live chat agents, a few bonuses .
Hey BROKO_92 thanks for the review! You qualify for bonuses on your first 5 deposits and special offers from our marketing team. We offer payment options like Sofort, Trustly, Paysafecard and bank card. I’m sorry to hear you had problems with the live chat, we also offer support in German. Please PM me if I can assist with anything, your satisfaction is important to us!
My Rating for this casino goes completely down. No bonuses apply if you deposit through Ewallets. All right, but when you deposit, the bonus on their site is displayed. So you think it's OK. Then, if the bonus qualifies for a 75x wagering, then why do you make deposits and spend time? I've already fired them out of my portfolio today. There are a lot of better and more fair casinos. The casino Room Sleeps forever.
I close account here even i played here couple years, deposit 6,7 times and cashout without problem.
Some support is very rude. Last 2 deposit I didn't got bonus because ewalet don't accept, but I with first five bonus deposit with Skrill and had bonus.
Last time support tell me that I didn't write code (but I did), and he writes NOPE and close the chat without give me solution to ask more. I try to chat again but was impossible, only email worked.
Rules here was bad, 75x wagering and I played only available bonus game Netenent from all of my deposit.
hello Pekibar, I'm sorry to hear you had a bad experience, our support is always friendly and helpful I'm sure this must have been a misunderstanding and I'll gladly have a look if you PM me with more information.
I have never had to wait more than 12 hour for my withdrawls and they are usually processed within 6 hours.
Good selection of games and helpful support.
When playing with bonus you play with real money first, they contribute to wagering requirement but are not locked with the bonus.
I really hope that more providers will be added to the bonus games list though, right now you can only play netent games.
Overall a great and trustworthy casino.
75x wagering on bonuses is a bit too much, and you need to contact support to remove a bonus.
Great Selection of slots. After winning a four figure sum I was astounded that they verified my documents and processed the withdrawal in less than 12 hours and the money was in my account the following day. Having being a member of lots online casino I rank winning room at the very top
Lots of games to chose from. Also the bonuses are ok. If you don’t mind the 75x deposit limitations
The only available withdrawal method I can use is bank transfer which always takes 5+banking days unlike the 2-5 they quote you. Also some games like playboy gold won’t work on mobile or laptop.
Absolutely great, shame I have closed my account with the astonishing score ;-). Fast payouts, great customer service, good website.
Tried competition and will be back.
Some games missing but acceptable. Not more to add.
DIMMUR thank you for the review! We hope to see you again in the future, thanks for giving us a great score ;)
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The best and quickest withdrawal that exists in the industry. Almost instant!
Wagering requirements pretty fair and doable in the time limit it requires.
Not so much of selection of games. I would say this is the biggest disadvantage compared with all other casinos in the market. If you could in the future add more games would be nice.