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Hey GRINDERSTYLE, thanks for your review! I'm sorry that it took me so long to get back to you, we have added new game providers to the list of games that can be played using bonus money, I'm sure you will like this. It's important to go through the bonus terms and conditions, all sites have their rules on how bonus funds can be played and this is important to ensure a positive experience. We strive to provide the best user experience and I'm glad that everything worked out well for you.
They offer nice welcome bonus. As far as I am concerned this is a good casino. The verification was quick, the withdrawals too. Online service helpful. Many games. I mean, what else do we need.
No complaints that are so important that would get me away from playing here. Even small hiccups were nothing so big that would make me check this casino on a regular basis.
Hi CONNECTOR and thank you for the great review, we appreciate your feedback and I’m glad to hear things are going well, that’s what we are here for. Should you need anything, please don’t hesitate to get in touch. Thanks again!
They offer some nice bonuses. Like 200%. The wager requirement was reduced. 35x bonus money. This is quite fair.
The payment (tried it once) was quite okay.
To many slots are restricted with bonus money. Not a single microgaming slot is allowed. Also no BTG slot is allowed.
Maybe this should be not a big problem, but this casino has not many providers.
They are missing Push Gaming, Endorphina, Pragmatic a.s.o.
So you are forced to wager your money with Netent, PlaynGo and Thunderkick slots.
And Netent was bugged the whole weekend. You could not play those slots. If you start an error occured !
They still have a lot to do to satisfy the customer.
If you click on customer support icon, nothing happens.
Hi LITTLEFU and thank you for the feedback! This is your second review for Casino Room this year and I’m glad to see you liked the improvements. The new bonus system is working great, offering players a second chance with usually 35x as you mention, but we also work with lower requirements and cashback, super spins, tournaments etc. and you will be able to play microgaming/quickfire games with bonus money very soon. We currently have approximately 1000 different games available and the collection is growing with new game releases every week. I’d appreciate if you could PM me to have a look at your account and I’m sorry to hear that you couldn’t get in touch with our support, the button is working and our agents are available 24/7, we believe in great customer care so if you like to give us a chance, just let me know and I’ll come up with something nice for you. Thanks again and see you soon!
Never had a bad word to say about this site until now! My account has been suspended apparently I don’t have a steady income! My income is over £2000 a month! Ridiculous seems to me that they have had enough of me winning a lot and not depositing much money to get the wins I’ve had. I’m Currently in the process of taking this further. I don’t spend loads of money on here it bang out of order so in my opinion what they have just done is bang out of order. I’d be telling everyone now to avoid unless they rectify what they’ve done. Don’t see how they even have the right to be like that!!
Hi HAYLEYC93 and thanks for the review. As we are a fully licensed and responsible casino operator, we are required to comply with certain regulatory requirements, if you have been asked to provide this information is because we want to make sure that you are playing within your means for responsible gaming purposes, so as long as you can provide proof then you should be ok. I’m sorry to hear your account has been suspended, I am not aware of the specific circumstances surrounding your case, however I recommend that you discuss this further with your account manager.
Costumer Service was great, answer you quickly!!!!
Been a week and my money is still unprocessed. Talked to different CS and everyone told me different things.
Hey BT95 I'm sorry to hear about the delay with your cashout, I'll look into this right now.
Yes I was verified quickly. Site plays well and games are fresh.
75 X play through on bonuses means they are useless.
Hi JOESHARE, thanks for the review, we work with different bonuses and wagering requirements. I understand what you mean 70x sounds high, however this is 30 times (deposit + bonus) which is the standard, we also work with cashback no requirements, free spins, that's all based on your activity. I'm glad to hear you like the site and our service, hope to see you soon!
Fast registration, cool payouts, nice support and tempting offers. What else? A lot of fun! xD
Great stuff! thank you for your review PEETULAHTI! that makes us feel very special ;) We work hard to give you the best service and we appreciate that you give us a top-notch star rating!
Good Casino, a lot of payment methods and big variety of games. Support is very polite.
Hello HUNGNATHAN86 and thank you for the review! I'm glad to hear things are going well and that you're happy with the support and that you're enjoying the games ;)
Easily registered months ago, I waited for time and after 7 days I logged into my account but I did not have any new bonuses. registration was very easy but I had a problem with phone verification very slowly I got the code. but I recommend for new players who have nothing to lose .
it's hard to talk to live chat agents, a few bonuses .
Hey BROKO_92 thanks for the review! You qualify for bonuses on your first 5 deposits and special offers from our marketing team. We offer payment options like Sofort, Trustly, Paysafecard and bank card. I’m sorry to hear you had problems with the live chat, we also offer support in German. Please PM me if I can assist with anything, your satisfaction is important to us!
My Rating for this casino goes completely down. No bonuses apply if you deposit through Ewallets. All right, but when you deposit, the bonus on their site is displayed. So you think it's OK. Then, if the bonus qualifies for a 75x wagering, then why do you make deposits and spend time? I've already fired them out of my portfolio today. There are a lot of better and more fair casinos. The casino Room Sleeps forever.
I close account here even i played here couple years, deposit 6,7 times and cashout without problem.
Some support is very rude. Last 2 deposit I didn't got bonus because ewalet don't accept, but I with first five bonus deposit with Skrill and had bonus.
Last time support tell me that I didn't write code (but I did), and he writes NOPE and close the chat without give me solution to ask more. I try to chat again but was impossible, only email worked.
Rules here was bad, 75x wagering and I played only available bonus game Netenent from all of my deposit.
hello Pekibar, I'm sorry to hear you had a bad experience, our support is always friendly and helpful I'm sure this must have been a misunderstanding and I'll gladly have a look if you PM me with more information.
I have never had to wait more than 12 hour for my withdrawls and they are usually processed within 6 hours.
Good selection of games and helpful support.
When playing with bonus you play with real money first, they contribute to wagering requirement but are not locked with the bonus.
I really hope that more providers will be added to the bonus games list though, right now you can only play netent games.
Overall a great and trustworthy casino.
75x wagering on bonuses is a bit too much, and you need to contact support to remove a bonus.
Great Selection of slots. After winning a four figure sum I was astounded that they verified my documents and processed the withdrawal in less than 12 hours and the money was in my account the following day. Having being a member of lots online casino I rank winning room at the very top
Lots of games to chose from. Also the bonuses are ok. If you don’t mind the 75x deposit limitations
The only available withdrawal method I can use is bank transfer which always takes 5+banking days unlike the 2-5 they quote you. Also some games like playboy gold won’t work on mobile or laptop.
Absolutely great, shame I have closed my account with the astonishing score ;-). Fast payouts, great customer service, good website.
Tried competition and will be back.
Some games missing but acceptable. Not more to add.
DIMMUR thank you for the review! We hope to see you again in the future, thanks for giving us a great score ;)
Great Selection of slots. After winning a four figure sum I was astounded that they verified my documents and processed the withdrawal in less than 12 hours and the money was in my account the following day. Having being a member of lots online casino I rank winning room at the very top, even though I lose most weeks with them I always think I have being given a fair chance by them.
Maybe time to add some Blueprint slots to your casino.
Wow, thanks so much for your review, it makes us really happy to hear your feedback and that you place us at the very top of your ranking ;) I will inform our management about this provider, thanks again!
- Deposit Methods MasterCard, Neteller, Paysafe Card, Visa, Skrill, WebMoney, Bank Wire Transfer,
Trustly, Ukash, Visa Electron, Paylevo
- Live Chat
- Microgaming, NetEnt, Evolution Gaming, Betsoft, Nyx Interactive, Play'n GO, Aristocrat, Yggdrasil Gaming, Thunderkick, Elk Studios
- Bonuses can not be activated through Skrill & Neteller, although there is a code entry under Neteller &
Skrill ... Logic ??
- Bonus-Terms 40 up to 75 Times Deposit +Boni ....this is sick and absolutely bad!
- Freespins Maximum Cashout 100 Euro and 75 Times wagering ....
- Pending Time: 24-48 hours
Hello TEST187 and thanks for the review, we offer fast and secure payments with the most popular providers, for the complete list please refer to our website, we have a few more methods and some of those that you mention are not valid anymore, but I appreciate that you made a summary of payment and game providers. You are right that some bonuses are not valid for ewallets, if that’s the case you can choose another payment option. We work with different type of bonuses, some will have higher wagering requirements, usually those that give 200% or 500% but we also offer bonus with much lower or no wagering, that is based on your activity. Also note that with our current bonus system you start clearing the bonus with cash and bonus bets, therefore the requirements are more or less half of what the TCs for the promo state.
I like their choice of games although they got rid of a couple older games that were my favourites in Hot Hot Volcano and Eastern Dragon.
My experience is that the were the fastest at processing withdrawals. The longest being 4 days(ònce) ....the shottest 1 day (4 times)2 to 3 days for all of the others. They don't hold on to withdrawals so they can rope you into reversing you withdrawals.
Very very Happy with Casinoroom
MIKESKIS, thanks for leaving a review and mentioning our quick withdrawals, I'm glad to hear things have been working out well, let me check what happened to Hot Hot Volcano, that one should be working fine, we're looking into this with the game provider. We hope to see you again soon ;)
Campaings. Good deposit bonuses and free spins. A lot of netent games.
Max amount for winnings 2000e / day. If you win bigger amount, it comes in many parts. Oh, and 10 000e / week. It makes me wonder. Can you even hit a jackpot in jackpot games here?
Hi DAIKKARI thanks for the review! I’m glad to hear you liked our bonuses and games. We have a withdrawal policy, it guarantees payouts of at least €10k per 7 rolling days, however we will always pay your winnings as fast as we possibly can, €2000 is the maximum amount per step (single request) for withdrawals, it’s not a daily limit, for example you can make multiple requests, but we work on a case by case and jackpot wins are paid out pretty fast too. The biggest I can recall right now was €1M and it took a couple of weeks to sort out. Thanks again for the review and please contact your account manager if you have any questions.
Good honest casino, quick cashout (but only for first cashout after a little bit of wait between) good selection of games.
Waging requirement pretty brutal.
A little bit of a robotic feel to the site but good none the less.
Hey HONESTREVIEWSBRO, thanks for the review, I’m glad to hear about your experience at Casino Room, your satisfaction is very important to us and that also has to do with making sure you get your winnings in a timely manner. About the wagering, we have different offers from no wagering to 10x 25x 35x, the higher wagering that you mention is on the generous first deposit bonuses that we offer, for example our 500% match bonus, but that won’t be a problem when luck is on your side. I have good news, we’re revamping our site very soon, I hope you will like it!
Withdrawals I think remember ok and good times?????????????
100x wagering requirements on bonus funds?????? Sorry for this bad review Casino Room but people need to know.
I remember around a year ago playing with Casino Room. But upon confirming with live chat the requirements stated in terms are actually x100 I'm gobsmacked! Your choice people! I did however used to enjoy playing there but as long as that requirement remains at that level I will not be participating. What a shame I used to love them!
Hi GIVEME88 and thanks for the review, we run different bonuses and there’s some with 100x wagering, usually the most generous ones, however there’s 25x, 35x and cash bonuses without requirements. With our current bonus system, you clear bonus wagering requirements as soon as you start playing our bonus games, this means that cash bets count for bonus play-through and not just the bonus part of bet, therefore the requirements are much lower. We will be happy to review your account and come up with the best possible offer you can get.
Casinoroom another casino with a planet adventure style similar to Casinos heroes and Casumo. Unlock rewards like free spins and cash for an extra chance to make some money when budget is running low.
With many providers, like PlaynGo, Netent, Microgaming, Thunderkick, made me fall in love with this Casino. The fact that I could even play in my own currency made it even better. Wagering was set at x45 at the time for every bonus. I claim their welcome offer back then it was 100% bonus and 180 free spins on starbust as I already claimed 20 no deposit spins on sign up. The free spins were issued over 9-day period and every day you get 20 free spins. I made several deposits after but could never reach withdrawal even when I did not claim a bonus.
I have not played in a while and lately I received offers from them and when I look at the bonus terms, it made me want to run away. They offered me 500% bonus or 500 free spins on starbust or 200% and 50 free spins on other games. There was like five offers on the table via email. I decided to claim the 500% bonus but the biggest surprise came down on me when I read the terms for the specific promotion.
The bonus wagering was x75 the bonus amount which is extremely high for my taste. Bonus games include about 40 - 50 Netent that you can place bets on with bonus funds, PlaynGo, NextGen, Microgaming, Yggdrasil, Thunderkick are all providers that are excluded from playing with bonus funds. Now you cannot claim bonuses with e-wallets anymore, which is a standard from many casinos, but mostly apply to the welcome bonus. Given their ridiculous bonus terms, they could have allowed e-wallet deposits to qualify for claiming bonuses.
I think my days are numbered at this casino unless they make some drastic changes to their bonus terms. The only thing good about it is that their support is very good and very responsive.
Very helpful and fast response from the support. I also started receiving e-mails with free spins bonuses everyday.
A very convenient Banking methods for us Canadians because of Interac.
And also, the first time I withdrew in this casino, pending time wasnt even 12 hours, it was almost instant. Then a few hours later, my funds were already on my iDebit account.
Thanks guys. <3
Although, I sometimes find some of the slots payout were different and low compare to other casinos. I can tell because I basically play the same games and some wins were a bit odd. And I end up losing money faster with those little wins.
And lastly, live games minimum bets are high, and not much table for a low roller like me. :( [but this is the casino that made me bet like a high roller, when I won my first withdrawal. Fun memories though..]
Just that. :) wish I can win big again, and not having to lose them because of the games that used to pay big but sometimes,pay more often but less than the amount of your bets..
I got several bonuses, last time I got 500% netent bonus, wagering was 75x bonus and I manage to clear bonus and get paid for one day. Very good slots and many times I got big money with one spin, in other casinos u can't win nothing on same slots.
Good support but sometimes I feeling that I was bothering them. 75 x wagering is big.
Support is very good. I deposited 20 for welcome bonus. Just recently started to play online casinos back then. Did few spins on Tarzan then I thought why I got only 20 on my balance ? And I just landed in bonus 400 GBP playing on 0,80 cents. Asked support and they were happy to let withdraw my money because I haven`t touched bonus at all.
These guys made me believe that even casino can focus on customers and do fair business as much as possible in industry.
Maybe lack of Novomatic and specific games for bonus. But even that on my personal experience can`t take a star off the rating.
Dear PERSONI4, thanks for the review! it makes us really happy to hear about this and that you got lucky ;) We put great emphasis on a prompt and stress-free service, our customers are our priority and anything you need moving forward, we're there to help ;) I will follow up with our team regarding Novomatic, I appreciate the recommendation.
When I joined the CasinoRoom casino I claimed their 20 free spins. It was automatically on my account don’t needed any special link or bonus code.
The 20 free spins credited on the Starburst, at this time they used the old slot not the new better gaming kind machine. I liked much better because I able to change the lines and some times I won nice money with a few lines. So when I went through the registration and get the free rounds I played down in a few minutes and get about 2 euro. I wanted to play on the dead or alive slot but when I opened my bonus money wasn’t on my account. I talked with the live support about the problem, she was very friendly and advised me to go to the my account section and open the bonus games menu and my balance will be available immediately. I followed her instructions and opened the bonus games, my favourite video slots are there but a few missed like the dead or alive.
I started to play with the creature of the black lagoon with 40 cent bets. From the first spin I get the free spin feature so I was lucky but the end of the free games I was richer with 11 euro. I played a bit more and decided to play spinata grande with my remaining balance. It wasn’t starts well but with my last spins I hit the mini slot and get 7 free spins. With 40 cent stake I get 77 euro because the colossal wild came out with some red bull. I played more and ended the session with 100 euro balance.
I wanted to make a withdrawal so I made a small deposit with skrill (10 euro) then I made the withdrawal from 110. They processed it but I had to wait at least 24 hour to process it. In mean time they asked my documents to verify my account, I sent them soon and they approved in 30 minutes.
I really like they casino.
FINANC thanks a lot for the review! I'm glad to hear it went well with the welcome bonus, always nice to get lucky and it's great that the KYC went smoothly, the 24 hour delay is basically because ewallet payments are processed in batches and everything that is included in a batch will be processed the next day. We have released new bonuses for deposits in case you want to have a look, all info is available on the website, just go to Bonuses, thanks again!
Fast, responsive and friendly support. Honesty: you win, they pay - no bs or trickery. I took the 500% bonus with a 20 Euro deposit and managed the 75x rollover within a day. Pretty insane ride :) The verification process took less than 3 hours. The money was in bank account in less than 24 hours. Perfect!
+ Good collection of providers and games
+ Good mobile version
+ XP system with missions and frequently goodies like freespins
+ Fast performance, no delay in slots
- 45x or 75x are pretty challenging bonus terms
- Not all slots can be used with bonus money
- Some dead wood like the defunct "South park" slots in the mobile version
Hey KANALMALOCHER thank you! very nice feedback about the games and service, the mobile version is pretty cool and blazing fast indeed ;) it's great that you noticed and that you have mentioned it in the review. I know what you mean with the wagering, we have all types of rewards, from cash to bonuses, higher play-through will normally apply only to very generous promotions, but that's not a problem when it's your lucky day ;) Thanks again! and if anything our support is round-the-clock to help! We have looked into "South park" it has been disabled, thanks for the heads up.
Decent selection of games
Decent user interface / design of website
If you win they pay
Latest bonus I got was 75x wagering (too much tbh)
Only a few games are allowed with bonus money
Lack of transparency with the x75 wagering req
JACOB86 thanks for the review, glad to hear you liked the games and yes we pay as fast as we possibly can ;) in your case I recommend Trustly, that's really good option for Sweden. I'm sorry to hear you were disappointed with the bonus requirements, higher wagering applies only to more generous bonus offers, we work with cash and wagering from 10x to 75x depending on the offer, bonus terms and conditions are available in newsletters and also directly from the website in the bonus games page. Anything that you need please don't hesitate to contact us.
Good solid trustworthy site I've had a couple of withdrawals and they were paid back to my debit card super fast just a couple of days (usually takes longer on other sites for cards). Great choice of netent games my fave. Online help 'ok' but in my experience you're looked after better if a problem is escalated as I was receiving a lot of generic answers to the couple of problems I had in chat but everything was sorted in the end. I play there on and off although had no more withdrawals as yet after my initial good luck (there's time though). Would recommend to others. Given it a slightly lower score because of high wagering everything else more or less fine
Wagering a bit steep x45 when compared to other sites. I also don't always receive all promo emails they arrive ad hoc so I miss out sometimes. When I asked about this wasn't really given an acceptable reason for this. It would also be nice if they had a promotions section on their site for ease of use which I believe at the moment they don't. Bit of a niggle with verifying my account but that was sorted quickly when I escalated problem.
The casino always has several promotions running throughout the week where u can claim a deposit bonus OR free spins and sometimes even a deposit bonus as well as free spins when u make a deposit. I play in USD so the min deposit for me is $13 which is good for a low roller player like myself. Casino room deposit bonuses can usually be claimed with a min deposit which is great becoz a lot of other sites like guts casino will allow u to deposit $10 but u need to deposit a min of $20 to claim any bonus.
Live chat is now 24/7 which is great!! The chat hosts are always very helpful and friendly and generous with bonuses.
Every time that I deposited without claiming a bonus, I have gone to live chat and asked for a deposit bonus and have always been given one whether it be a 50% - 100% deposit bonus or sum free spins.. usually 10 free spins on starburst
they have a great loyalty program where u earn XP points from doing the usual stuff such as logging in and wagering in real cash as well as completing missions where u can also win free spins. These points allow you to level up and gain access to another planet....the higher level you get access to the more missions and better rewards u get. I didn't think much of the loyalty program until I looked at my missions today and my jaw nearly dropped!! I'm at Paranoid Asteroid planet (level 9) and these are the free spins I get just for logging in:
Mission reward:
Login every day 3 of 5 5 Free spins on Starburst
Login every day 4 of 5 5 Free spins on Starburst
Login every day 5 of 5 20 Free spins on Starburst
Login every week 2 of 5 20 Free spins on Starburst
Login every week 3 of 5 20 Free spins on Starburst
Login every week 4 of 5 20 Free spins on Starburst
Login every week 5 of 5 100 frees spins on sStarburst
WOW!!! If these are the missions I get at this level imagine wot missions I will get at the next level.
The 45x wagering requirements is a bit higher than other netent casinos I play at. Also, I dunno about other players but for me, wen I get a bonus or free spins, I can only play netent games with the bonus or winnings from the free spins until I have completed the wagering requirements.
Hi TWEEKSTA that is a fantastic review, thanks a lot for this, I’m glad to hear you’re happy with the site, service, rewards and with our support team. Is this also your nickname at Casino Room? If it is then you have been with us for many years and that’s really something special and I’d like to thank you for your loyalty! We have many more good things coming, including improvements to the current bonus system. Please PM me when you have a chance. Cheers!
Compare Casino Room to Other Casinos
I used the 500% Deposit Bonus for a 10€ Deposit. It has a Wager of 1750€, which I think is fair for 60€ playing balance. I ran really good and got up to around 600€. I wanted to play 5€ bets to finish the Wager, but miss clicked and made one bet of 10€, before I went down to 5€ per Spin. I finished Wagering with around 2.000€, but I was pretty sure, that I won't see the money. Obviously it was not Casinorooms fault and would have been okay, if they didn't pay me out.
I happened at around 6 PM on a Friday and I decides to just try and get a cashout. I was unsure, if I should contact support first, but I did not do it. At around 8 PM I got the KYC Mail and sent in my documents. Around 5 hours later I got the response, that my documents are okay and my account is verified. I was still not sure, if I would get my money.
On Saturday Morning it was processed and on Monday Morning the Money was on my bank account.
So all in all it was a very good experience and Casinoroom has a new regular player I guess.
You can only play Netent (maybe few other) Slots with the bonus money. I was a bit surprised, cause I did not read the terms and conditions, before I made a deposit. But I think that's okay. Casinorooms bonuses are really good and Netent has lots of good Slots.
So all in all a really good Casino.