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MrSmith Casino

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Average Complaint Response Time: 3 days
Average Complaint Response Time: 3 days

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MrSmith Casino Review

  • 0-24 withdrawal timeframe
  • Unlimited withdrawals
  • Live chat open available
  • Mobile friendly design
  • Few withdrawal methods
Suggest an edit
General info & Latest Promos
Website https://www.liveroulette.com/
Established 2014
Owner BML Group Ltd Casinos
Casino Promotion

LiveRoulette Casino is an online casino with a cap-wearing dog mascot and distinctive red, white, and blue theme. It prides itself as a “UK casino for UK punters”, but is available to players in many countries throughout the world. LiveRoulette Casino features virtual and live games from a staggering number of platforms, including IGT, Microgaming, NetEnt, Yggdrasil Gaming, QuickspinThunderkick and Play'n GO. Many of the games are accessible on mobile devices. LiveRoulette Casino is licensed by the government of Malta.

Restricted Countries

Due to government regulations and corporate restrictions, LiveRoulette Casino is unable to offer games to players living in Belgium, China, France, French Guiana, Guadeloupe, Hong Kong, Italy, Martinique, Réunion, Spain, or the United States.

Virtual Games

The selection of slots at LiveRoulette Casino is one of the largest on the web. The site features an extensive variety of branded slots, high-definition video slots, and games that are commonly found in land-based establishments, such as Cleopatra slot, Zeus III slot, Terminator 2 slot, Playboy slot, Hall of Gods slot, Bier Haus slot, Thunderstruck II slot, Amazon Queen slot, and many more.

Players seeking virtual table games have plenty to choose from at LiveRoulette Casino. Blackjack lovers can try their luck with various different versions of the game. Those who prefer the roulette wheel can give European, French, Premier, or Multi-Wheel versions a spin. Other games include Vegas Craps, Casino Hold’em, Red Dog, Caribbean Stud, Punto Banco, and Triple Pocket Hold’em.

Video poker lovers can try their luck with four main variants of the game: Jacks or Better, Deuces Wild, Joker Wild, and All-American Poker. LiveRoulette Casino also features a variety of specialty games, including scratch cards, keno, and virtual racing.

Live Games

Those who prefer the experience of a real table can try their luck at LiveRoulette Casino’s live dealer rooms. These fully interactive sections offer real games of Live Roulette, Live Blackjack, and Live Baccarat, all streamed from a professional casino studio using real-time webcam technology. The games are all dealt according to industry standards, and there’s always a table open for almost any bet size.

Mobile Gaming

LiveRoulette Casino excels at providing players with mobile versions of its most popular slots and other casino games. Players can simply open up the LiveRoulette Casino website on any compatible smartphone or tablet and access dozens of slots, table games, and more on the go. Both the site interface and the games are practically identical to the main versions.

Support

LiveRoulette Casino makes getting help as easy as a click of the mouse. Live chat representatives are available from 7:00am till 3:00am UK time to answer any questions. Players can contact an associate by clicking the menu icon on the top-left, and then “Support” in the dropdown. After filling out a short form, they’ll be connected with a representative in a matter of seconds in most cases.

Security and Fairness

Players don’t have to worry about their private details being stolen at LiveRoulette Casino. The site is fully protected with SSL encryption, the most reliable method for keeping sensitive information hidden online. This is the same technology used by the vast majority of online merchants and banking institutions. Furthermore, LiveRoulette Casino is transparent about how it uses player information in its privacy policy.

LiveRoulette Casino uses only highly trusted software to power its games. All of the platforms used have been audited for fairness and shown to be genuinely random.

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Casino details
More Casino Details More details
Responsible gambling info Responsible gambling info
  • Website

    https://www.liveroulette.com/
  • Software

    NetEnt, Thunderkick, iSoftBet, Leander Games, Nyx Interactive, Play'n GO, Quickfire, Quickspin, Red Tiger Gaming, Yggdrasil Gaming, Evolution Gaming
  • Deposit Methods

    Neteller, Paysafe Card, Entropay, Skrill, Visa, MasterCard, Trustly, Sofort, PayPal
  • Withdrawal Methods

    Bank Wire Transfer, Neteller, Skrill, Visa, Entropay, Trustly, PayPal
  • Withdrawal Times

    EWallets: 0-1 hours

    Card Payments: 2-5 days

    Bank Transfers: 2-5 days

    Cheques: Not offered

    Pending Time: 24 hours

  • Affiliate Program

    Betsson Group Affiliates
  • Restricted Countries

    • Algeria
    • Angola
    • Asia
    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Austria
    • Bahrain
    • Belgium
    • Canada [13]
      • Alberta
      • British Columbia
      • Manitoba
      • New Brunswick
      • Newfoundland and Labrador
      • Northwest Territories
      • Nova Scotia
      • Nunavut
      • Ontario
      • Prince Edward Island
      • Quebec
      • Saskatchewan
      • Yukon
    • Czech Republic
    • Denmark
    • Eritrea
    • Estonia
    • Ethiopia
    • France
    • French Guiana
    • Georgia
    • Guadeloupe
    • Hungary
    • Indonesia
    • Iraq
    • Italy
    • Jordan
    • Kuwait
    • Libya
    • Lithuania
    • Malaysia
    • Marshall Islands
    • Martinique
    • Mauritania
    • Mauritius
    • Morocco
    • Netherlands
    • Norfolk Island
    • Oman
    • Pakistan
    • Portugal
    • Puerto Rico
    • Qatar
    • Romania
    • Rwanda
    • Réunion
    • Saudi Arabia
    • Slovenia
    • Somalia
    • South Korea
    • South Sudan
    • Spain
    • Sudan
    • Sweden
    • Switzerland
    • Tunisia
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
    • Yemen
  • Casino Type

    Instant Play, Mobile
  • Manual Flushing

    No
  • RTP

    Not stated
  • Currencies

    British pounds sterling, Euros
  • Languages

    English
  • Licences

    Malta Gaming Authority, UK Gambling Commission
  • Company

    BML Group Ltd Casinos
  • Established

    2014
  • Live Chat

    Yes
  • Contact

    Support Mail Email: [email protected]

    Support Phone Telephone: +448082380075

  • Deposit Limit Tool

    N/A
  • Wager Limit Tool

    N/A
  • Loss Limit Tool

    N/A
  • Time/Session Limit Tool

    N/A
  • Self-Exclusion Tool

    N/A
  • Cool Off/Time-Out Tool

    N/A
  • Reality Check Tool

    N/A
  • Self-Assessment Test

    N/A
  • Withdrawal Lock

    N/A
  • Self-Exclusion Register Participation

    No
Suggest an edit

MrSmith Casino Reviews by Players

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Reviewed on April 24, 2019

LIKED

Nada! NOTHING.Zilch.
Keep away!! The worst site I've ever seen. Customer service do not have a clue.

DISLIKED

Wow where do I start. I've been on this site a couple of years and used paypal to deposit back in the day around 2017. But in january 2019 I closed my paypal down. So used my visa to deposit since then.

No issues until I won and tried to withdraw £140. The only option to withdraw was to paypal. So I thought. Simple mistake ill go onto chat and resolve it. Ha! The lovely operator proceeded to tell me id made a deposit by paypal. And I told her this was not possible as I hadn't had a paypal account since January (it's now april) she brushed that off and told me I was mistaken. So I took my time to screenshot the transactions id made on the site and even on my online banking. And she still said I was incorrect.

I went back into chat to speak to someone else and I asked him to confirm my last transaction and via what means it was done. My answer was it was today by visa!! Great. I have proof. So I asked what is the need to withdraw back to paypal. He couldn't answer and told me I that the site needed verification that my paypal account wasn't in use anymore. So they can remove it and let me withdraw to my visa id debited on. Ahhh I started jumping through the hoops for them
Luckily I had an email off paypal stating my account was closed. So I screenshoted it and sent it through verification as requested. An hour later I got a response saying that it didn't show my paypal account numbers??? I told them paypal DIDN'T HAVE ACCOUNT NUMBERS and went back on chat. ( in the meantime I had requested SIX callbacks and I didn't get ONE phone call. Just emails shortly after asking me how to call went and to provide feedback. What!?) So back on chat the operator told me he had spoken to " another team" and they said they wanted the email to show MY EMAILaddress. And apologised for the misunderstanding.hmmmmmm?! So sent an email AGAIN. Showing my email address. And guess what the response was!?! Haha they wanted the email to show paypal account numbers. Something that don't even exist...so feeling quite angry I went BACK onto chat and another operator told me he had spoken to the team and now they want an official letter off paypal stating my account was closed???!! Oh wow I hit the roof! Why all this drama when I hadn't even deposited with paypal?! The problem is with a few selected gambling sites nowadays. They are happy to accept your money. But make you jump through hoops to get it back!!

Update: I finally got a call off them and they said
Ohhh the last time you used paypal was two years ago. So we will remove that option and you can withdraw to the card you deposited on, just like that!! Honestly guys keep away
292929 1 review
United Kingdom
Reviewed on March 2, 2019

LIKED

The site invites you to get in and take part, only to get you through the door to make you lose money

DISLIKED

The roulette tables are all rigged and you never win. Not a chance. Take my advise and stay away
Vin10cent 1 review
United Kingdom
Message
Reviewed on June 16, 2018

LIKED

Great games and functioning website. Easy to use and good layout. Daily promotions and bonus offers.

DISLIKED

Misleading bonus offers. Was sent two separate bonus offer messages which I accepted and made deposits. I was able to use one but told I cannot use the second. Was told it was an error and shouldn't have sent two separate offers. had spent in excess of £500 and denied 50 bonus spins. I asked for the 50 bonus spins or I cancel my account. Account was cancelled. Summary - gave bonus offer, denied bonus offer, cancelled account.
Wonder what they would say if I said my deposits were an error ....
SherryW 3 reviews
South Africa
Message
Reviewed on March 8, 2018

LIKED

Good games and a good site at Mr Smith. Registration was quick and easy payments with good support From Claire. Visa for withdrawal as well which is awesome!

DISLIKED

Slow withdrawal with Bank transfer 5-7 days use your card! Also some games slow to load on main site unlike the mobile site.
Marmite7 2 reviews
Message
Reviewed on January 31, 2018

LIKED

Only joined yesterday evening, ignoring the welcome bonus of course as they're never worth it and prevent one withdrawing immediately in the event of a big win - hunted around for a game I knew and settled on Dead or Alive. Started my stake at £10 per spin then upped it to max £18 and within 8 spins I was into the bonus round. The sticky wilds went mad and by the end of the 17 spins (5 extra awarded) my balance had gone from £800 to just over £10,600! The on-line chat lady was most helpful and instructed I address all emails for her attention. It's nearly 24 hours later and I'm still waiting on the funds £10,500) to be funded to my Paypal account, but here's hoping it won't be long now.
Bomber12 13 reviews
United Kingdom
Message
Reviewed on October 25, 2017

LIKED

Casino layout is quite good, decent selection of games that also play well with no lag. I recently received 10 free spins and won about 60p then decided to go onto boulder bucks my favourite slot and managed to win upto 30 pounds then played a few others then cashed out 100£.

Verification was very quick as I sent my documents off 10 minutes later my account was verified and they processed my withdrawal in under 24 hours.

DISLIKED

Withdrawal itself a bit slow. They processed my withdrawal monday its now wednesday and still nothing. In this day of age is quite slow with bet365 my winnings are in my account the following day and with the write ups on ask gamblers about this site I thought it would be a lot quicker but might be to do with the fact its a bank transfer but still.
infic 3 reviews
Austria
Message
Reviewed on May 5, 2017

LIKED

My first experience with MrSmith Casino was that they provided a reliable and safe platform. Apart from what I just mentioned you could also tell they are very focused on the customer experience from every angle, 800 + games, quick withdrawals, fast KYC procedures and friendly support that is always available, would definitely recommend this casino.
poker5 1 review
United Kingdom
Message
Reviewed on March 10, 2017

LIKED

I signed up to MR Smith Casino yesterday afternoon and made a smallish deposit of £69.79 by my verified skrill account. I choose not to accept the bonus as I generally never meet the requirements and like to play table games which have low if no turn over towards the bonus wagering requirements. I decided to have a go on the live tables had a really lucky run on roulette. I won just over £1040 and made a withdrawal request at about 3pm.

I was worried that I would have to send all kinds of identification documents so I contacted the live chat support. Belle from live chat explained to me that my account was in good standing order and I would only need to send ID if it was requested. She was a big help and told me all the documents I would need if requested.

I explained to them that I was going away in a few weeks and did not want the verification process to drag out and she told me it should take 24 hours to process. I was very surprised to see it had been accepted at 10:40am today and my winnings were in my skrill account instantly.

I received my winning with no problem and under the 24hr processing time frame. I cant believe I actually received my money with no problems. With every other casino I have played at they take weeks to process my payments and just before they send it they ask for all kinds of documents. This would always result in me playing until I lost and found myself depositing more money when I should not have.

I can't thank them enough. It's good to know there are decent and trustworthy places to play casino online.

I highly recommend them and will be playing here from now on : )
colin 52 reviews
Message
Reviewed on February 22, 2017

LIKED

Good choice of slots netent microgaming etc.
The wagering on bonuses is very reasonable and they give deposit bonuses weekly.
Withdrawals are super fast processed virtually instantly as you get a email saying when its been processed,
I even won a competition on there for most spins on a select slot the other week prize was £250 in cash and because there was a bit of a messup in getting paid my prize they gave me a extra £100 in cash so got £350.
Ive had this account about a year and have never had a problem with this site.
Very reputable and reliable casino if only all online casinos were like this

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