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Kaboo Casino

Item: Kaboo Casino
Rating: 1
Author: Goran G.

Player Rating 58 reviews

6/10

58 reviews

Complaint Response 14 complaints

1 day avg. 14 complaints

What we like

0-24 Withdrawal Timeframe
High Withdrawal Limits
Mobile-Friendly Design
Live Chat Open 24/7

What we don’t like

Multiple country restrictions
Cannot view games without registering

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Goran G.

Kaboo Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://kaboo.com

Established

2015

Licences

Malta Gaming Authority

Company

Zecure Gaming Limited

Affiliate Program

Betsson Group Affiliates

Languages

English, Finnish, Norwegian

Casino Type

Instant Play, Mobile, Live Casino

Kaboo Casino is an online casino with a beautiful unique cinema inspired design. Players here have the unique ability to complete missions in exchange for Echoes, Kaboo Casino’s very own loyalty currency. The site features an extensive line-up of games from NetEnt, Microgaming, Evolution Gaming, Betsoft, Big Time Gaming, and more. Many of these games can be played on virtually any computer, smartphone, or tablet. Kaboo Casino is licensed by the government of Malta.

Restricted Countries and Territories

Kaboo Casino is not open to players who live in Austria, Belgium, Brazil, Denmark, Hungary, Romania, United Kingdom, and other regions listed in the casino details section below.

Mobile Gaming

Kaboo Casino aims to give players the full “Kaboo experience” regardless of where their day takes them. The casino is designed to work on all modern smartphones and tablets, including the iPhone, the iPad, and Android devices. Kaboo also have an iOS app available in the Swedish, Norwegian, Finnish and Maltese app store.

Security and Fairness

Kaboo Casino protects its players with SSL encryption on all pages of its website. This technology is provided by COMODO, a leading online security firm. It converts all sensitive information like passwords and financial information into unreadable text strings that cannot be decoded.

Players at Kaboo Casino can rest assured that they are playing with a genuinely fair random number generator (RNG). This has been determined through numerous independent tests conducted by reputable auditing agencies.

Deposit Methods

MasterCard, Neteller, Paysafecard, Visa, Euteller, Trustly, Skrill, Maestro, Zimpler, MuchBetter, Swish

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Neteller, Paysafe Card, Visa, Skrill, Trustly, Zimpler, Euteller, MuchBetter

Withdrawal Fees

Withdrawal Limit

Not Stated

Currencies

Euros, Norwegian kroner, US dollars, British pounds sterling, Canadian dollars, New Zealand dollars

Pending Time

0-24 hours

Withdrawal Times

E-Wallets 0-24 hours
Bank Transfers 2-7 days
Card Payments 2-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, NetEnt, Evolution Gaming, Betsoft, Nyx Interactive, Play'n GO, GreenTube, IGT (WagerWorks), WMS, Quickspin, Yggdrasil Gaming, Thunderkick, Elk Studios, Red Tiger Gaming, Just For The Win, Nolimit City, Push Gaming, Pragmatic Play, Big Time Gaming, Hacksaw Gaming, Wazdan, Oryx Gaming, Lightning Box, High5Games, Atomic Slot Lab, Indigo Magic

RTP

Publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

The majority of games at Kaboo Casino are slots. The casino features hundreds of different titles from several leading platforms. These include many of the most innovative games on the web along with longstanding favourites. Among their most popular slots are Hook’s Heroes slot, Taco Brothers slot, Starburst slot, Energoonz slot, Bridesmaids slot, and Neon Staxx slot.

Although slots are its focus, Kaboo Casino does have a plethora of virtual table games. In particular, there are an astounding number of blackjack games. These include variants like Blackjack Double Exposure, Hi Lo 13 European Blackjack Gold, Premier Blackjack, and many more. There are also several Roulette variants, plus other favourites such as Oasis Poker, Poker Pursuit, Pai Gow Poker, Baccarat, and Red Dog.

Video poker players at Kaboo Casino can choose from numerous single-hand and multi-hand variants. Among these are All American Poker, Jacks or Better, Deuces Wild, Joker Poker, and Deuces & Joker Poker.

Kaboo Casino also features an “Other Games” category filled with scratchers and other specialties. Among these are Hole In One, Foamy Fortunes, Max Damage and The Alien Attack, Samba Bingo, Four by Four, and Hexaline.

Live Games

Fans of table games can enjoy the thrills of playing against live dealers. The Kaboo live casino room is powered by Evolution Gaming as well as NetEnt and offers players the chance to sit down at a variety of different live dealer tables covering Blackjack, Roulette, Baccarat and similar, all suited to the different needs and bankroll.

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Players at Kaboo Casino can get instant assistance anytime between the hours of 24/7 CET, 7 days a week. This is made possible through their live chat service and dedicated international phone number. Outside of these hours, players can fill out an online contact form or send an email and wait for a reply on the following day.

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Complaints

Read the complaints other players have left for Kaboo Casino. Learn more about complaints.

Show all complaints

Submit complaint

Blocked account without explanation

Hello.

On 03/15/2021 my account was blocked. They didn’t tell me the reason, they didn’t tell me anything. I am writing myself in support, they said "account is currently suspended while we carry out additional security checks".

What is one more check? It is not clear. My account has been verified. More than two weeks have passed, and no information has been received from them.

Resolved

Failed to assist accordingly with a game glitch issue

I played 50sek (5euro) bet on Sparta slot on Kaboo. I got the bonus, and the guys says. "Tonight we died in hell" After u get the bonus u get a respin to get more freespins, it gets me 20 freespins and when its the last respin it gets stuck. I then contact the casino saying that the slot freeze up, they tell me to reload, when i do i get the message "that they will resume" I see me winning the bonus again and it freeze on the same spot.. i tried everything they wanted from me, and then they say that they need to contact the game provider for this issue. I also send them a screen of when it froze... They told me it would take 2 days.... after 2 days it still wasnt fix, i still get the same freeze and finally today after 5 days i go in and its fixed. I havent gotten any money from them so i contact them and they first say that i won 210SEK (21euro) from bonus. I then told them that i got that from the spinn that gave me the bonus.. They said they couldnt help me, and that was that. i didnt give up and told them i wanna talk to someone else higher up so i started to talk with a guy name jarvis. He then said that I didnt even get a bonus at all and that it was all bullshit .. Even though it clearly shows in my screen that i did, he said it didnt and that im basically lying.. After 30 min of me not given in, he finally said that the thing is settle and that he now gives me a lifeban on livechatt.. I cant talk to them, they wont help me, and they are calling me a lier.. I did get the bonus and i didnt get payed from this.. They say that it didnt register me hitting a bonus but that isnt true becasue i saw it, and i even have screen evidence of it when it freeezing up and showing i have won 20 freespins... So maybe it freezed up before it even shows up on their server i dont know.. but that doenst matter to me, i dont care about the issue, i care about what is right is right. and i won that bonus fair and square. and i derserve to get payed for that.. And Sparta is a very good slot bonus, specially when u get more then 15 spins, and i got atleast 20 so that is a very very good chance i would get more then 100x on that bonus.. They also blocked me before i even could get chatlogs, and becasue im unable to even chatt with them now becasue of they inmature and bad behaivor its impossible to even get it... was i angry at them? no not at first but ofc after i while i get very angry, and i think i am entitle to being angry when im being scammed on for alot of cash.. Please help me.. Martin https://imgur.com/a/lmbX5eN

Resolved

Missing Payment

On the 24th Nov Kaboo processed 2 withdrawals of £1800 to my debit card. One of the payments was credited to my bank account on the 25th Nov, but not both. I checked again on Monday 28th but no payment. I then contacted Customer Services and was told it could take up to 6 or 7 days for a payment to arrive. I pointed out that I had never had to wait that long with Kaboo, but was told to get in touch again, if I did not have the money by end of the week. I was assured that they would get me the ARN number, if my money was still missing. The money did not arrive, so I emailed them again on 30th Nov and they now asked me to provide a screen shot of my bank statement. I sent this on the 30th. By now as was getting rather upset as I had not had any information from Kaboo, other than platitudes and excuses. On 5th Dec I posted a review on this site that also mentioned my issues with Kaboo, and someone from the casino answered, asking me to send them the details, I did that night, but have heard nothing from that. On the 7th Dec I contacted Kaboo again and asked for an update and was told they were awaiting their bank sending them the ARN number, they said they had sent several emails to their bank but had not yet had any reply. I feel that Kaboo are not attaching much importance to this issue, as I'm sure banks can furnish the ARN number a lot quicker than this. I am also concerned that Kaboo never sent me an email confirming the processing of this withdrawal, but they did for the other withdrawal that day, and all subsequent withdrawals. However, when I queried this, they implied it was of no importance.

Resolved

£1800

Refused to payout

Opened account played made 3 deposits then got lucky made a withdrawal of £1200 leaving a bit left to play with the following day had chat with a representative online and got asked for verification to be sent. Played again following day then went to login showed account closed contact support. Then told they had closed account as I had closed an account with superlenny a sister site of theirs and that they would not payout.

Unresolved

£1200

No sign from my free spins & winnings after a technical error

On Thursday, (24/03/16), morning, (approximately 10-11am), I played on 'golden goddess' on 'Kaboo.com' and won 7 free spins by getting 9 roses, whilst playing these I was winning approx. £36, but when I got to my last spin a technical error message box popped up, I then refreshed the page but when it came back it had wiped my winnings off. I have spoken to a ‘Nico’ in support who informed me that there was no record of me ever playing this game at the time or of me winning free spins. I am not trying to extort any money, I genuinely played the game and won but I feel I have missed out and an injustice has been done to me. I have sent several emails to support, but have not heard anything back, yet I have received emails offering me bonus's?! Please can anyone advise? Many thanks

Unresolved

£36

Rejected £50 withdrawal unfairly

I signed up and got 50 free spins I played through the wager requirements and withdrew £50 . This was without depositing and my account was closed based on I had multiple accounts which I know is incorrect. I played on my 4g connection with EE on my phone whether this flagged me up as a multiple account holder I don't know . But what I do know is I have only ever made 1 account and believe I should have been allowed to keep my withdrawal and my account active.

Resolved

Kaboo Casino did not credited Poli payment

I made a Poli payment for $10 AUD to Kaboo casino. The funds were taken from my Bank Account, but was not credited to my Kaboo account. I complained to Live Chat assist but told me I had to wait for their finance department to look into it. I responded to them that this was unacceptable as this was a 'Poli' payment which is meant to be instant.

Rejected

$10

Poor Customer Support

I opened an account on Friday 11th March. I subsequently deposited £581 in total but quit and made a withdrawal request for nearly £50. I had no email at all to say anything regarding documentation etc or that I had made withdrawal. I tried to log in on Thursday 17th March to re-withdraw it necessary but it kept saying password was wrong so I reset it. After that didn't work I reset again, which didn't work. So I tried original password and it came up with account inactive! I have emailed the support 5 times and had absolutely no response. Tried calling the number and it is some bog standard answer machine! I called about 20 times and it has become evident that it is never an option to speak to someone! I don't care if I don't speak to anyone but I think it's absolutely disgraceful that they think if they ignore you you will go away! I want all my monies refunded and will never go on the site again!

Resolved

£50

Refund/withdrawal declined

I opened an account with Kaboo, not knowing they were related to thrills. Most Casinos chuck you our within minutes of you are signing up to a sister site by accident, but no problem with Kaboo so I carried on depositing to the tune of over £1000 over the space of a few weeks. The last deposits being £100, after playing a while I then decided to withdraw £93 back to break even for that day after realising I was not onto a good thing. I then go to log back in and it says account closed. I ask why and they say due to my SE on thrills - fine but this was months ago and why have they been letting me deposit when they had no intention of ever letting me withdraw funds - it amounts to theft! I did have a gambling problem and have no problem with being SE from thrills. have asked for the case to be reviewed as I had a similar experience with anither casino family who gave me a full refund of all my deposits, no problem. I keep Emailing and asking when this will be resolved but feel I am being ignored. Reading other cases the Kaboo rep says they have to refund under the terms of their licence so I want to know why it's taking so long - I expect because they don't want to part with my money :(

Resolved

£1000

Sudden Account Closure, No Explanation Provided

Dear Sir/Madam, I opened an account yesterday and deposited £200. I was playing on one of the slot games, my balance at the time was around £170. All of a sudden I was kicked out of the software and couldn't log back in. I tried calling but couldn't get through. I have since been trying to call, it hasn't been all that long but as I am sure you can imagine I am slightly concerned as to the situation regarding the balance I had remaining at the time of being kicked off the website. I have also emailed a couple of times but I had a bounce back after my first email so I am not sure that is working either. After a little research on this website I can see a few other people have had an issue where they were a member of a sister website and excluded from there and so have not been able to play at Kaboo.com. I believe this may be the case for me, at the time of opening the account at Kaboo I was completely unaware the website was related to any other casino website. I am happy to have the exclusion stand and I am not complaining about that, could you please update me as to the return of either my deposit or balance on account please? It was a genuine oversight not realising the websites were linked. Many thanks in advance Lee

Unresolved

£200

Complaint Statistics

Resolved 6

Avg. Amount $ 1,772

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Review this casino

Share your thoughts with other players

Player rating

6.1/10 ● 58 reviews

Top reviews from our players

Weejimmy

9 years ago

4/10

Slots of slots to play site looks amazing bonus look good as well I didn't take any bonus tho wagering was a bit high

Still waiting on my withdrawal to be processed 2days now then I will have to wait 2-5 days for it to clear into bank. bit slow at verifying account still waiting sent all right docs. Don't think I will be back once I have much winnings. Service is a bit poor ongoing withdrawal issue still not resolved bit disappointed after reading all the good reviews

fb_968664649875454

9 years ago

10/10

Pretty much full range of slots available to UK players.

Really felt the need to do a review of this site because seems to me they're unfairly treated on here. Never had any problem at all one of my preferred casinos and believe me I've played at them all.

Just dont be put off by some of the review on here. Very fast neteller withdrawals. No hassle to get verified. Polite and fast online help. Missions help you get more for your money.

Could do with few more promos but apart from that cant think of much else wrong

matta87

9 years ago

7/10

Good range of games

Site loads well and I quite like the missions and theme.

It's a little tricky to navigate around, all the different pages load on top of each other so it can get a little confusing.

qq910267

9 years ago

1/10

They locked my account after I completed "my personal information" and asked the online customer service how to get the welcome bonus. Although I have got my refund, but I remember customer service said it was my fault even though I am on the list of restricted countries to complete my personal information and make my first deposit. What a great casino.

annemarie082

9 years ago

8/10

A large range of games. I only joined up a few nights ago had a win and money was in this morning. Very happy with this new site I have found.

natz1234

9 years ago

1/10

The way you sign up was fun and different with little effort.

On one of the games the feature crashed. Rainbow riches bronze silver or Gold, Response was very snotty. DO NOT USE THIS CASINO.

DaryleW14

9 years ago

8/10

This casino is laid out very nice and easy to use, quite hard to win on these games but they do let you win.

I recently won £400 and withdrew, was processed within 24hrs on a weekend, hopefully it will hit my bank act Monday / Tues.

The customer service is lacking slightly, it took me 2-3 emails to get a reply, they did mention weekends are busy but even a confirmation email would of sufficed.

raverbabe

9 years ago

9/10

Whenever I find an e-mail from a previously unknown casino in my inbox my immediate response is to head to google and find out whether the outfit in question is part of another casino group where I am already playing, or if they have somehow managed to acquire my e-mail address surreptitiously and are, for all intents and purposes, spamming me.

I don't necessarily mind being "spammed" if I am being offered something truly interesting and/or generous, but sadly of course those situations are rare. When I received such an e-mail with regards to "Kaboo" casino though, I breathed a sign of relief - they were operating with the same license as Thrills casino, a thoroughly respectable and trustworthy casino who also own Superlenny, another deservedly popular on-line gaming institution.

With this knowledge I wasted no time in accepting their offer of a few free spins in return for registering, which were given in the form of "Echos" - these are their version of a loyalty points system, every time you wager on the games at this casino you are earning echos which can be exchanged for wager-free free spins on a range of games.

The website is extremely well designed, its clearly intended to have a spooky, mythical and mystical theme and carries it off better than you might imagine! Support are excellent and withdrawal times, like Thrills and Superlenny are extremely fast. I would probably play here more than I do however I have been a member at Thrills for such a long time and so participate heavily in the bonus/rewards scheme there, and as a result do not wish to split my play too much considering these casinos are part of the same group. Nevertheless I thoroughly recommend Kaboo and all other casinos in this group, absolutely first class operations!

Hi raverbabe, We appreciate the kind words and hope to have you as an happy customer for a long time. Will make sure to share the feedback you have on our operation with the whole team. Unfortunetly our ranking here on Askgambers is a bit embarassing and does not give a fair view towards new users. So dear Askgamblers..maybe you should take reviews like this one and others more into consideration and not only input from people that are self excluded or had a bad run.... Regards Bruno

Kaboo Casino 9 years ago

eurobuda

9 years ago

3/10

The interface of the website
Fast pay-out using SKRILL
WMS games

The live help is slow and do not resolve any complains of the custommer

The website is technical not good! Very hard to find the Limit area. Only if you ask @live help, you can find the spot.

When you deposit using SKRILL, please be sure you click on the continue button to complete the deposit. Otherwise you won't get your money! After a couple of hours waiting, you get it from the live help back on your account, but its frustration.

I have set a deposit limit, but I didn't knew that I already spend my limit. So I made a deposit using IDEAL. Everything works, until I reforward to my account: ERROR!
I spoke to a girl from live help and the say its my fault! So strange, that its my fault, while the system of the site is corrupt/not good programmed! Terrible.

Sorry for my English people!

Mick

9 years ago

9/10

Games are good, lots of them and great selection.

I made a mistake during depositing and even know it was wrong not reading whole disclaimer I continued playing. Playing for a couple weeks I won quite a bit of money. For a few days I though they will never pay me and that mistake will cost me my winnings, Jorge was more than helpful in correcting mistake I made and processing payout, so even know I made a mistake, they still met me half way and helped thru process.

Sincere apologies and forever grateful

mick1940

Nothing in particular wrong just need improvement of 24/7 live chat