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Kaboo Casino - Missing Payment

RESOLVED
Shane6955 United Kingdom
posted on December 12, 2016.

On the 24th Nov Kaboo processed 2 withdrawals of £1800 to my debit card. One of the payments was credited to my bank account on the 25th Nov, but not both. I checked again on Monday 28th but no payment. I then contacted Customer Services and was told it could take up to 6 or 7 days for a payment to arrive. I pointed out that I had never had to wait that long with Kaboo, but was told to get in touch again, if I did not have the money by end of the week. I was assured that they would get me the ARN number, if my money was still missing.
The money did not arrive, so I emailed them again on 30th Nov and they now asked me to provide a screen shot of my bank statement. I sent this on the 30th. By now as was getting rather upset as I had not had any information from Kaboo, other than platitudes and excuses.
On 5th Dec I posted a review on this site that also mentioned my issues with Kaboo, and someone from the casino answered, asking me to send them the details, I did that night, but have heard nothing from that.
On the 7th Dec I contacted Kaboo again and asked for an update and was told they were awaiting their bank sending them the ARN number, they said they had sent several emails to their bank but had not yet had any reply.
I feel that Kaboo are not attaching much importance to this issue, as I'm sure banks can furnish the ARN number a lot quicker than this. I am also concerned that Kaboo never sent me an email confirming the processing of this withdrawal, but they did for the other withdrawal that day, and all subsequent withdrawals. However, when I queried this, they implied it was of no importance.

posted on December 12, 2016.

Hi,

Will check from my end.

Regards
Bruno

posted on December 12, 2016.

Hi,

Update is that I can confirm that the transaction has been released and should arrive to the cardholders account between 3 – 5 working days. We do all we can in the fastest possible fashion in order to make our customers satisfied. Sometimes there are external factors where we can not speed up things although we wanted to. Thanks for understanding and let me know once the money reached your account.

Regards

Bruno

Shane6955 United Kingdom
posted on December 13, 2016.

Thank you all. Withdrawal now received, so am happy to withdraw / close my complaint.

AskGamblers
posted on December 13, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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