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Kaboo Casino - Sudden Account Closure, No Explanation Provided

UNRESOLVED
Complaint Info
Disputed casino Kaboo Casino
Reason Account closure
Amount £ 200
leeben United Kingdom Message
Posted on November 23, 2015

Dear Sir/Madam, I opened an account yesterday and deposited £200. I was playing on one of the slot games, my balance at the time was around £170. All of a sudden I was kicked out of the software and couldn't log back in. I tried calling but couldn't get through. I have since been trying to call, it hasn't been all that long but as I am sure you can imagine I am slightly concerned as to the situation regarding the balance I had remaining at the time of being kicked off the website. I have also emailed a couple of times but I had a bounce back after my first email so I am not sure that is working either. After a little research on this website I can see a few other people have had an issue where they were a member of a sister website and excluded from there and so have not been able to play at Kaboo.com. I believe this may be the case for me, at the time of opening the account at Kaboo I was completely unaware the website was related to any other casino website. I am happy to have the exclusion stand and I am not complaining about that, could you please update me as to the return of either my deposit or balance on account please? It was a genuine oversight not realising the websites were linked. Many thanks in advance
Lee

AskGamblers
Posted on November 19, 2015

Dear @leeben,

Any update regarding your complaint? Thank you.

Posted on November 20, 2015

Dear leeben and Askgamblers,

This is an issue that can not get resolved, please see other posts about the same subject.

Regards

Bruno

AskGamblers
Posted on November 23, 2015

Kaboo casino refuses to refund deposits where a previous self-exclusion across other casino from within their group has been discovered. We recommend player to seek further assistance from the relevant official regulatory body, responsible for Kaboo Casino.

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