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Kaboo Casino did not credited Poli payment

REJECTED
Complaint Info
Disputed casino Kaboo Casino
Reason Amount not credited
Amount $ 10
Posted on March 21, 2016

I made a Poli payment for $10 AUD to Kaboo casino. The funds were taken from my Bank Account, but was not credited to my Kaboo account. I complained to Live Chat assist but told me I had to wait for their finance department to look into it. I responded to them that this was unacceptable as this was a 'Poli' payment which is meant to be instant.

Posted on March 22, 2016

Hi MtotheT
Any update on this case?

Regards

Bruno

Posted on March 24, 2016

I don't expect one from Kaboo. Just notice how they do not have a reward/loyalty point system. The more you play, the less Echoes you earn. Doesn't make sense. Best to blacklist Kaboo and sister casino's.

Posted on March 28, 2016

I am sorry, but I am not following on what seems to be the current issue. Did you get your deposit into your account or what is the latest progress?

Regards
Bruno

AskGamblers
Posted on March 31, 2016

Dear @MtotheT,

Is you complaint resolved, can we close it? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.

Posted on April 1, 2016

I've closed my account with Kaboo due to your dodgy customer service. I find it important to make the public aware of this, and therefore not have to deal with Kaboo casino.

AskGamblers
Posted on April 4, 2016

Obviously player's issue has been resolved, however player kept throwing unjustified and unfair accusations against the casino with the sole purpose of bad-mouthing about Kaboo casino.

While AskGamblers Complaints Team is committed to help as many players in a trouble as possible, AskGamblers Complaints Team maintains zero tolerance towards players trying to slander or act aggressively to the casino representatives. Therefore this case is being rejected and no further correspondence and support will be provided.

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