On Thursday, (24/03/16), morning, (approximately 10-11am), I played on 'golden goddess' on 'Kaboo.com' and won 7 free spins by getting 9 roses, whilst playing these I was winning approx. £36, but when I got to my last spin a technical error message box popped up, I then refreshed the page but when it came back it had wiped my winnings off. I have spoken to a ‘Nico’ in support who informed me that there was no record of me ever playing this game at the time or of me winning free spins. I am not trying to extort any money, I genuinely played the game and won but I feel I have missed out and an injustice has been done to me.
I have sent several emails to support, but have not heard anything back, yet I have received emails offering me bonus's?!
Please can anyone advise?