I opened an account on Friday 11th March. I subsequently deposited £581 in total but quit and made a withdrawal request for nearly £50. I had no email at all to say anything regarding documentation etc or that I had made withdrawal. I tried to log in on Thursday 17th March to re-withdraw it necessary but it kept saying password was wrong so I reset it. After that didn't work I reset again, which didn't work. So I tried original password and it came up with account inactive!
I have emailed the support 5 times and had absolutely no response. Tried calling the number and it is some bog standard answer machine! I called about 20 times and it has become evident that it is never an option to speak to someone!
I don't care if I don't speak to anyone but I think it's absolutely disgraceful that they think if they ignore you you will go away!
I want all my monies refunded and will never go on the site again!