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Jackpot Paradise Casino

Item: Jackpot Paradise Casino
Rating: 6.5
Author: Goran G.

Our Rating CasinoRank

6.5/10

CasinoRank

Player Rating 8 reviews

5.3/10

8 reviews

Complaint Response 7 complaints

2 days avg. 7 complaints

What we like

0-24 withdrawal timeframe
Live chat open 24/7
Mobile friendly design
UK Gambling license

What we don’t like

Slow pending times
Low withdrawal limits

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Goran G.

Jackpot Paradise Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.jackpotparadise.com

Established

2012

Licences

Malta Gaming Authority, UK Gambling Commission

Company

ProgressPlay Limited

Affiliate Program

Galaxy Affiliates

Languages

English

Casino Type

Instant Play, Mobile

Jackpot Paradise Casino is a modern instant-play online casino with a smooth, well-designed interface. It features many popular and new games, including innovative bonus video slots, live and virtual table games, video pokers, and other casino specialties. Many of the games of this Microgaming casino can be played on both desktop and mobile formats. Jackpot Paradise Casino is licensed by the governments of the United Kingdom and Malta.

Restricted Countries and Territories

Unfortunately, Jackpot Paradise Casino is unable to serve players who live in Belgium, Bulgaria, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Portugal, Romania, the United States, and a few other countries and territories as listed under Term 4.

Mobile Gaming

More and more of Jackpot Paradise Casino’s games are available on smartphones and tablets. Players can enjoy these simply by loading the casino’s website in any HTML5-compatible mobile browser.

Security and Fairness

All of the pages on Jackpot Paradise Casino’s website are protected with 128-bit SSL encryption, verified by GoDaddy. This is the same technology relied upon by most reputable online companies to ensure customers do not have their information compromised.

Microgaming is widely regarded as one of the most trusted platforms on the web. The games are all routinely audited on a regular basis to meet the fairness requirements of the UK Gambling Commission.

Deposit Methods

Discover, JCB, Maestro, MasterCard, Neteller, Paysafecard, Solo, Switch, Visa, iDEAL, Skrill, Pay by Phone, Trustly, Interac, Zimpler, Payz, Sofort, Giropay, QIWI, WebMoney, Fast Bank Transfer, Euteller

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Maestro, MasterCard, Neteller, Visa, Skrill, Interac, Payz, Trustly, PayPal, Euteller, QIWI, WebMoney

Withdrawal Fees

Withdrawal Limit

EUR/USD/GBP 3,000 per week, EUR/USD/GBP 6,000 per month

Currencies

British pounds sterling, Euros, US dollars

Pending Time

72 hours

Withdrawal Times

E-Wallets 48 hours
Bank Transfers 4-10 days
Card Payments 3-7 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Jackpot Paradise Casino features the full line-up of Microgaming slots. These include some of the most well-known slots on the web, including massive progressives like Mega Moolah and The Dark Knight. There are also dozens of stunning video slots including Jurassic Park, Terminator 2, Avalon II, Thunderstruck II, and Golden Era.

Jackpot Paradise Casino features some (but not all) of Microgaming’s virtual table games and video pokers. These include multiple blackjack variants like Vegas Strip Blackjack, Classic Blackjack, and Multi-Hand Blackjack. Roulette players can pick their lucky numbers with games like Multi Wheel Roulette, European Roulette, and Premier Roulette. Other games include Triple Pocket Hold’em, Deuces Wild, Double Bonus Poker, and Louisiana Double.

Jackpot Paradise Casino is also home to a good number of scratch games and other interactive instant win favourites. These come with a variety of themes and paytables, such as Six Shooter Looter, Spingo, Hexaline, Germinator, and Deck the Halls.

Live Games

Players at Jackpot Paradise Casino have access to an authentic table game lounge. The live dealer section offers Live Baccarat, Live Blackjack, and Live Roulette around the clock in a professional casino studio. The games are all broadcast in real-time and offer interactive features to make it as close to being in an actual casino as possible.

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Jackpot Paradise Casino makes customer support one of its top priorities. The site is proud to offer a live chat service that connects players directly to an associate within moments in most cases. In the event that no representatives are online, players can fill out the contact form to get an email reply on the following business day. Unfortunately, exact customer service hours are not currently posted on the website.

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Complaints

Read the complaints other players have left for Jackpot Paradise Casino. Learn more about complaints.

Show all complaints

Submit complaint

€36,000 Withdrawals in process for months

Hi!

I try to get help / some clarity to my withdrawal process, I have tried to get a timetable how my withdrawals are processing but haven't get any answer. Last payment did arrive 1.3.2021 but after that I got only answer it is in review. I still have 36000€ in process. Last info I had on Sunday 23.5.2021

Dear Antti,

Thank you for contacting us.

Please kindly note that your withdrawal request is currently being reviewed.

I am sincerely sorry as there is no update available at the present.

However, once such will appear, you will be notified via email.

Have a nice continuation on your day.

Kind Regards,

Kathy

JackpotParadise

Customer Support

I started my query of withdrawal schedule on 7.3.2021 over 2 months ago. Can you help me with this case?

Thanks!

If screenshots etc is needed please let me know.

Br. <personal data removed>

Resolved

€36000

Closed account issues

I opened a Jackpot Paradise account on 21st Aug 2018. I requested a withdrawal of £1800 on the 25th August, which came into my bank account after I sent ID, back and front of card, and proof of address.

On 11th September, I requested a withdrawal of £498.46. Stuart < surname removed > from the Jackpot Paradise 'Security and Verification' team then decided that ALL documents had to be notarised - that is, ID, card and proof of address all had to be notarised.

I went to the post office to get these documents notarised for a price which I can't remember, however this was not reimbursed by the casino. I sent in the notarised documents on 11th October after a lot of hassle trying to get this done - back of card, front of card, ID and proof of address.

The casino didn't get back to me until the 16th October, and after a few emails of chasing this up, they eventually told me that the documents weren't sufficient, as the post office doesn't qualify for these documents. They never told me this before, or gave any guidelines. The post office can notarise documents for a mortgage application, but apparently their validity is questioned by Stuart < surname removed > at Jackpot Paradise.

Nonetheless, I then arranged a meeting with a solicitor to get all four documents notarised again - back of card, front of card, ID and proof of address. This costs £25+ VAT per document, which came to a total cost of £90. No other public notary in my area could do this for any cheaper. The documents are absolutely perfect.

Stuart < surname removed > has just got back to me and told me my account will remain closed.

I have had to pay over £10 for the post office documents, £90 for the Public Notary documents, plus travel to and from these places. The total cost is around £140 in order to process a £498 withdrawal. Is this really necessary? Shouldn't customers be aware of these practices before they sign up? How is it fair that a casino would deliberately delay the payment of winnings, and fail to insist upon which documents actually suffice? Why is a post office notarised document insufficient?

I look forward to the response from Stuart < surname removed > , or any of the team at Jackpot Paradise

Resolved

£498

Took my $25 deposit, but then giving me a hard time with giving it back

i have a jackpot paradise account for a cupple of years i do not play there often but about 1 months ago i went to the grocery buy myself a prepaid mastercard vanilla of 25 and decided to deposit in this casino. Once my deposit accepted i open the game i want to play it was electric sam, but then a message appear that my account was lock because they needed some verification documents. i dont understand why do they let me deposit if my account is lock??? So i decided to send the documents , the same i took for verification in slot joint and lavida. Went back to the chat to let them know i send it but then it was to late it could take up to 48 h ???? Iwas very mad because the only 25 i had for playtime was stock in there could not play with it. they email me next day they wanted all the prepaid vanilla card i use in this account over the last year??? its prepaid when there is no more money on it its going in the garbage??? i had only the one i deposit that night with and my real bank card ,, was not enought??? I ask to get my 25 back,,, they are just making me loose my time with stupid email that means Nothing and are not giving my money back but they keep my account lock so they steal it i guess????

Resolved

$25

4 months waiting to get paid

I have had $700 sitting in this casino since the start of jan. The first excuse was that they couldn't pay me my winnings back onto mastercard, so since then i have changed it numerous times to different methods. Each time asking for verifivation documents. I have sent these documents numerous times, but they still are refusing to pay my money. I refuse to send these documents for the 29th time. The newest excuse is that they would like a screenshot of my skrill account. Since I've never used my skrill account at this casino i dont see the relevance, except them just using another excuse. If someone could please help me with this i would greatly appreciate it.

Resolved

$700

Delay in getting winnings

I joined this casino for the excellent welcome bonus and good reviews I had seen. I complied with all wagering requirements and submitted documentation as requested when attempting to withdraw my £500 winnings. As of yet I haven't received anything other than email correspondence asking for more documents otherwise my winnings will be transferred back to my balance. Following this I started to search online for other similar issues, of which many were found. I think it's outrageous the way these online casinos treat customers from time to time and as a victim myself I am hopeful my issue will be resolved.

Resolved

£500

$1,500 Winnings not being paid

Ever since Mar. 14th when I first made a request to make a withdrawal on my winnings, I have been getting the run around. First off, I submitted all required documentation they requested to verify who I was. I had made the initial deposit of $30 from my Mastercard but yet they advised me that when they went to pay me my winnings , Mastercard would not allow the transaction of them crediting my account? Strange. Nonetheless, I choose a different form of payment of my winnings . The only other option was them issuing me a cheque. That request went in on March 18th. Then on March 22nd, I received an email saying that my winnings were not being paid out via cheque and instead were being returned to my account. They said that they had explained the reason in an earlier email they had sent to me (which i never received). The below is some of the correspondence I have had with this company. I would like to add that ever since I have joined with them, their form of communication is extremely poor. I have had to contact them on various issues - ranging from not being given the 100% welcome match bonus at the beginning, to asking general question on identifcation requirements, etc. Their response time - if they even respond which they usually don't - is very very delayed. All i want is to be issued a cheque for $1,500 on the winnings I won while playing on their site. I have sent them all the required documentation. My guess is that they delay the return, return the winnings into the account in hopes that the person just gives up and gambles their winnings all away back into their greedy little hands. Further to my below email, i have to express my frustration that I have experienced ever since joining this online gambling site. I only joined because of a good welcome bonus offer as well as some decent reviews i read on Ask Gamblers. My experience has become a complete sense of frustration. Is there a phone number I can call in order to actually talk to someone? Days go by before i ever get a response - sometimes I do not even get a response. This is totally unacceptable. Now it appears that my request for my winnings to be sent to be is being denied. I have submitted absolutely EVERYTHING that was required in order to be paid my winnings. I want this dealt with other than emails - especially when i do not get any replies. Jamie ************** From: **********@hotmail.com To: [email protected] Subject: RE: Withdrawal Rejected Date: Thu, 31 Mar 2016 00:50:36 -0700 I have submitted my current B.C. driver's license, a copy of my recent utility bill, a copy of my original $30 Mastercard deposit made to Jackpot Paradise. Kindly, pay me my $1500 winnings as per my request from two weeks ago before i put in a formal complaint. Jamie ****************** From: [email protected] To: ***************@hotmail.com Subject: Withdrawal Rejected Date: Thu, 31 Mar 2016 07:44:46 +0000 Dear Jamie, We would like to inform you that your withdrawal that was requested on the 22/03/2016 and has been cancelled and your £ 1500 have been returned to your account balance. An email was sent to you on the 21/03/2016 explaining your withdrawal requirements. As per our Terms and Conditions: Required documentation will have to be provided within 7 days following the request of the Company; should the documentation not be provided within this timeframe, or false or misleading documentation if provided, then the Company may, at is sole discretion, terminate Your Account, confiscate all winnings and seize and void any and all Account balance. If you require any further assistance please do not hesitate to contact us via live chat or email, if you have any questions. Best Regards, Stuart ********** JackpotParadise Security and Verification Department

Resolved

$1500

Delayed payment, no response from casino, frustrating verification process

on the 3rd October I won and cashed out at 600. it's now the 27th and my withdrawel is still sat at pending. it's been 8 days since I sent the final bit of documentation and still no response from the security team. jackpot paradise customer service has been terrible and I feel like I'm knocking my head against a brick wall. the background to this story is this. I'd only ever deposited using payment to mobile service and up to thr point of me withdrawing I believe I'd deposited several times using this service and not at anytime been asked to verify my identity. Then I actually win and the list is as long as my arm. my contract for my mobile is in my boyfriends name so I've them been asked to provide a new list of documents which has been provided as I said thr final piece on the 20th October. I have to say I feel totally let down and frustrated with the lack of communication im receiving from jackpot paradise. I even got on the live chat to expressy frustration and all she said is ill pass this on to the security team and they will be in touch in due course! I said great im do happy I took time out of my day to speak to you! not once has a 'sorry that you've found this process frustrating ' which I'd what any good customer service operative would say! also jackpot paradise asked for my mobile bill and to show it's paid in full. what it gas to do wuth them I font know. I've gone through their t and cs with a tooth combe and i've not read anywhere that these requirements are necessary! baring in mind jackpot paradise take 10 to 14 working days for a bank transfer you can see why this is a huge problem. I've had to come on here to formally raise a complaint as I'd try to do it directly with them and they don't seem interested. in fact I emailed yesterday to say if noone replied I'd file a complaint on hear ..heard nothing from thr security team so hear I am ..please help !! I don't no how to attach this history of emails as proof on here but if you require this then ill figure it out

Resolved

£600

Complaint Statistics

Resolved 7

Avg. Amount $ 6,924

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

5.3/10 ● 8 reviews

Top reviews from our players

freddyhayz

8 years ago

2/10

Deposit by phone is a nice option, ok choice of games including net-ent

Withdrawal delays are terrible, identification process near impossible! Customer service non existent, computer generated generic responses

idubbbz

8 years ago

10/10

I believe some of the other reviews are maybe outdated or the casino is under new management? I've only had a positive experience. The £800 welcome bonus had fair wagering requirements. I play the slots and they have not only Microgaming like some say, but also NetEnt and two or three others. Just an overall really good experience. They also send me free spins once in awhile.

jason5022

9 years ago

8/10

I like your customer service, your website, game is fair. Will come here play again.

kingluke999

9 years ago

1/10

Nothing good to say, bad customer service and typical low end website using bonuses to lock you in

Deposited £300 - selected no bonuses and you ALWAYS get a bonus applied when you first join. Typical lock you in bonus where need to wager 1000 times deposit and you can't even withdraw what you put on. Put in a request to remove the bonus and subsequent wagering requirements - live chat put in request, day after was told it can't be done.

Had to verify my account, 3 days no response.

Chased again and asked for a refund of my deposit, "we will put in a request" 3 days later nothing.

Awful site and i've played on many.

AVOID AVOID AVOID

digadog101

9 years ago

1/10

Just followed a link of google to join Jackpot Paradise, offer was for no deposit 50 free spins on registration and then 100 free spins on 1st deposit. So registered, could not find free spins, had live chat with there customer support advised me I should have entered promo code, told them I was not prompted to or saw where to, they basically said tough nothing they can do about it now, but would give me 100% on my first deposit. I was not prepared to deposit if they would not honor original promo. False advertising.

hajnrih

10 years ago

6/10

Jackpot Paradise is a relatively new Microgaming casino. This casino only offers instant play mode, which is a bit strange to me because I am used to playing Microgaming slots in their software and in download mode. I think I made an account in this casino at the same time I made an account in Conquer Casino. I noticed that there were about 5-6 new Microgaming casinos that use the same Instant play software, more or less offer the same bonuses and have the same wager. I think they are all somehow connected even though you won’t find any info for that from the casino.

When I made an account in this casino they were offering some free spins bonus which I decided to take. I went to their site, made an account and logged in and instead of free spins I think I got 5 euros no deposit bonus. I didn't mind so I decided to try my luck. I played for some time and had some luck to get my balance to 15 euros after a descent win on Mount Olympus. I decided to contact live chat support and ask for the wager from this bonus. I was astonished when she replied 200 x bonus wager. That’s really high even for a no deposit bonus. Later I saw that all of these casinos have the same wager more or less. I played for a while and eventually lost my balance. I like Microgaming so I wanted to make a deposit and try my luck. The minimum deposit here is only 10 euros via Neteller. Unfortunately if you decide to take a bonus, for example their 100% match bonus, you will have to meet a big wager of 50x deposit + bonus. That's really high for a Microgaming casino. I haven’t made any deposits here because I also saw that their pending period is 1-7 days which is really long.

I think there are a lot of older Microgaming casino with much better offers than this one.

katemak

10 years ago

7/10

When I joined this casino or open my account, they were having only Microgaming video slots, but if I remember correctly they added some Thunderkick slots and that was not so while ago. When I was searching for some freebie I found this site, actually this is one group of casinos, which they arrived all in the same time with 10 free spins on Riviera Riches slot game.

Now as I can see they have better free spins promo of 21 free sins given as a new sign u offer. When I see that offer of course I was interested and decided to join their casino. But first I contacted the live chat support to ask if I am eligible for the free spins offer, because in that time I wasn't interested to deposit there, just wanted to use those free spins.

The live chat support, must say they are very professional and pleasant gave me positive answer so I was ready to open my account there. Well while I was opening my account there I had little trouble with accepting my password but after several attempts I made it, just because you need to insert first the letters and then number or other way it will not accept your password, really strange.

Finally I made, I opened my account verified it contact the support, because they free spins should of be automatic, but since didn't get them had to contact the live chat support again. So finally I played my free spins and not bad at all, I won 10.50 euros, so not so bad from 10 free spins.

I carry on playing Immortal Romance slot and of course, that game just took my all balance till I reached zero. Well I had nice time laying there with those 10 euros. After that I made my first deposit and that was maybe 1 month ago when I decided to take their welcome offer, but must say their wagering is really high one. Nice bonuses they have, specially in Mondaysthey are giving200% match deposit bonus but again with X 50 wagering. Nice casino, great live support.

If only they consider to lower their wagering requirements of their bonuses I might deposit there more often, Good Luck!

daryl.brawn.1

10 years ago

7/10

I recently played on my mobile device and found the selection of games to be very good. I dunno why but I couldn't win on my computer but on my mobile I couldn't stop winning. All in all a good experience as customer service is good and for my £100 deposit I made £1380. Won £1240 on the lab which was my biggest win.

I dislike the deposit bonus of x50 it took me two days of 4 hour sessions to complete wagering requirements and I was playing between 1 and 2 pound. Also I dislike the 48 hours plus the day you withdraw on for a withdrawal even to be processed. It took from the 8th till the 14th for a withdrawal and would of been longer if I did't ask if I needed to provide any documents while my withdrawal was pending.