Jackpot Paradise Casino Complaints

i have a jackpot paradise account for a cupple of years i do not play there often but about 1 months ago i went to the grocery buy myself a prepaid mastercard vanilla of 25 and decided to deposit in this casino. Once my deposit accepted i open the game i want to play it was electric sam, but then a message appear that my account was lock because they needed some verification documents. i dont understand why do they let me deposit if my account is lock??? So i decided to send the documents , the same i took for verification in slot joint and lavida. Went back to the chat to let them know i send it but then it was to late it could take up to 48 h ???? Iwas very mad because the only 25 i had for playtime was stock in there could not play with it. they email me next day they wanted all the prepaid vanilla card i use in this account over the last year??? its prepaid when there is no more money on it its going in the garbage??? i had only the one i deposit that night with and my real bank card ,, was not enought??? I ask to get my 25 back,,, they are just making me loose my time with stupid email that means Nothing and are not giving my money back but they keep my account lock so they steal it i guess????

I have had $700 sitting in this casino since the start of jan. The first excuse was that they couldn't pay me my winnings back onto mastercard, so since then i have changed it numerous times to different methods. Each time asking for verifivation documents. I have sent these documents numerous times, but they still are refusing to pay my money. I refuse to send these documents for the 29th time. The newest excuse is that they would like a screenshot of my skrill account. Since I've never used my skrill account at this casino i dont see the relevance, except them just using another excuse. If someone could please help me with this i would greatly appreciate it.

I joined this casino for the excellent welcome bonus and good reviews I had seen. I complied with all wagering requirements and submitted documentation as requested when attempting to withdraw my £500 winnings. As of yet I haven't received anything other than email correspondence asking for more documents otherwise my winnings will be transferred back to my balance. Following this I started to search online for other similar issues, of which many were found. I think it's outrageous the way these online casinos treat customers from time to time and as a victim myself I am hopeful my issue will be resolved.

Ever since Mar. 14th when I first made a request to make a withdrawal on my winnings, I have been getting the run around. First off, I submitted all required documentation they requested to verify who I was. I had made the initial deposit of $30 from my Mastercard but yet they advised me that when they went to pay me my winnings , Mastercard would not allow the transaction of them crediting my account? Strange. Nonetheless, I choose a different form of payment of my winnings . The only other option was them issuing me a cheque. That request went in on March 18th. Then on March 22nd, I received an email saying that my winnings were not being paid out via cheque and instead were being returned to my account. They said that they had explained the reason in an earlier email they had sent to me (which i never received). The below is some of the correspondence I have had with this company. I would like to add that ever since I have joined with them, their form of communication is extremely poor. I have had to contact them on various issues - ranging from not being given the 100% welcome match bonus at the beginning, to asking general question on identifcation requirements, etc. Their response time - if they even respond which they usually don't - is very very delayed. All i want is to be issued a cheque for $1,500 on the winnings I won while playing on their site. I have sent them all the required documentation. My guess is that they delay the return, return the winnings into the account in hopes that the person just gives up and gambles their winnings all away back into their greedy little hands. Further to my below email, i have to express my frustration that I have experienced ever since joining this online gambling site. I only joined because of a good welcome bonus offer as well as some decent reviews i read on Ask Gamblers. My experience has become a complete sense of frustration. Is there a phone number I can call in order to actually talk to someone? Days go by before i ever get a response - sometimes I do not even get a response. This is totally unacceptable. Now it appears that my request for my winnings to be sent to be is being denied. I have submitted absolutely EVERYTHING that was required in order to be paid my winnings. I want this dealt with other than emails - especially when i do not get any replies. Jamie ************** From: **********@hotmail.com To: [email protected] Subject: RE: Withdrawal Rejected Date: Thu, 31 Mar 2016 00:50:36 -0700 I have submitted my current B.C. driver's license, a copy of my recent utility bill, a copy of my original $30 Mastercard deposit made to Jackpot Paradise. Kindly, pay me my $1500 winnings as per my request from two weeks ago before i put in a formal complaint. Jamie ****************** From: [email protected] To: ***************@hotmail.com Subject: Withdrawal Rejected Date: Thu, 31 Mar 2016 07:44:46 +0000 Dear Jamie, We would like to inform you that your withdrawal that was requested on the 22/03/2016 and has been cancelled and your £ 1500 have been returned to your account balance. An email was sent to you on the 21/03/2016 explaining your withdrawal requirements. As per our Terms and Conditions: Required documentation will have to be provided within 7 days following the request of the Company; should the documentation not be provided within this timeframe, or false or misleading documentation if provided, then the Company may, at is sole discretion, terminate Your Account, confiscate all winnings and seize and void any and all Account balance. If you require any further assistance please do not hesitate to contact us via live chat or email, if you have any questions. Best Regards, Stuart ********** JackpotParadise Security and Verification Department

on the 3rd October I won and cashed out at 600. it's now the 27th and my withdrawel is still sat at pending. it's been 8 days since I sent the final bit of documentation and still no response from the security team. jackpot paradise customer service has been terrible and I feel like I'm knocking my head against a brick wall. the background to this story is this. I'd only ever deposited using payment to mobile service and up to thr point of me withdrawing I believe I'd deposited several times using this service and not at anytime been asked to verify my identity. Then I actually win and the list is as long as my arm. my contract for my mobile is in my boyfriends name so I've them been asked to provide a new list of documents which has been provided as I said thr final piece on the 20th October. I have to say I feel totally let down and frustrated with the lack of communication im receiving from jackpot paradise. I even got on the live chat to expressy frustration and all she said is ill pass this on to the security team and they will be in touch in due course! I said great im do happy I took time out of my day to speak to you! not once has a 'sorry that you've found this process frustrating ' which I'd what any good customer service operative would say! also jackpot paradise asked for my mobile bill and to show it's paid in full. what it gas to do wuth them I font know. I've gone through their t and cs with a tooth combe and i've not read anywhere that these requirements are necessary! baring in mind jackpot paradise take 10 to 14 working days for a bank transfer you can see why this is a huge problem. I've had to come on here to formally raise a complaint as I'd try to do it directly with them and they don't seem interested. in fact I emailed yesterday to say if noone replied I'd file a complaint on hear ..heard nothing from thr security team so hear I am ..please help !! I don't no how to attach this history of emails as proof on here but if you require this then ill figure it out