What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Genesis Casino - Withdrawal not paid as promised

RESOLVED
Complaint Info
Disputed casino Genesis Casino
Reason Delayed payment
Amount £ 250
Posted on February 1, 2019

I made a withdrawal of £250 on Monday the 28th of January and I read on the policy that this will take 48 hours to process, today is the 31st of January and this is still not happened, I have been lied to and been told by a support agent called Linus that it was being processed as we speak. I have been told many different things and it appears to me that this company are reluctant to pay

Posted on February 4, 2019

Dear STRUD83,
I can see that your withdrawal has now been paid. If you need anything else please let me know!
Kind regards and congrats on your win :)

AskGamblers
Posted on February 4, 2019

Dear @Strud83,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on February 4, 2019

Thank you. Has now been resolved

AskGamblers
Posted on February 4, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy