- Live chat open 24/7
- Mobile friendly design
- Top Tier software providers
- Games proven fair
- Cannot filter games by provider
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Casino Room Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
Casino Room is a stylish online casino with interesting mission concept. It offers state-of-the-art casino games that are powered by top-notch software suppliers including NetEnt, Microgaming, Betsoft, and Thunderkick among others. The casino is licensed and regulated by the government of Malta and The Swedish Gambling Authority.
Restricted Countries
Due to strict rules and regulations, residents of United States, the United Kingdom, Australia, Spain, Denmark, Italy, Netherlands and Portugal are restricted from opening an account and taking part in the casino activities.
Mobile Gaming
The Casino Room Mobile Casino allows players to enjoy favourite casino game on the move, on both tablet and smartphone devices. What’s more, no download is necessary, as it can be accessed from the web browser.
Security and Fairness
Players at Casino Room can rest assured that their personal and financial details are protected; as the casino takes all necessary measures to ensure that their private data are kept safe. It uses SSL encryption on all sensitive areas of its website, including the registration and banking pages.
Also, the games software are regularly tested by third-party authority assuring players get a fair gaming experience.
- E-Wallets 0-24 hours
- Bank Transfers 3-7 days
- Card Payments 3-7 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Virtual Games
A multitude of games are on offer at Casino Room. The majority of their vast portfolio are video slots and players can enjoy spinning the reel on the popular titles such as Koi Princess slot, Starburst slot, Twin Spin slot, Nirvana slot, The Tipsy Tourist slot, and Hook’s Heroes slot.
Apart from slots, players can enjoy a variety of table games including Blackjack, Roulette, Baccarat, Pontoon, Scratcherz, Craps, Keno, Red Dog Progressive and other
Video poker fans will also find a game of their liking, as the casino has in their collection games such as Joker Wild, Deuces Wild, Jacks or Better, Casino Hold’em, Triple Edge Poker, Caribbean Poker, and many others.
Live Casino
In addition, the Casino has a Live section for Roulette, Blackjack and Baccarat where a player gets the opportunity to play against the dealer in real time which adds to the effect of actually being in a land based casino.
- +35627922034
Support
The Customer Service team at Casino Room are dedicated to helping their clients 24/7 and offer a full range to contact the Casino in the preferred method of the player, no matter what the hour. There is a complete FAQ section on the website that should be reviewed for any general questions a player may have. The Casino can be contacted via Live Chat, email, telephone or by submitting a form directly on the site around the clock. They can also be contacted via Skype from 2 pm till midnight CET.
Complaints
Read the complaints other players have left for Casino Room. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Dear daverace999 we received the documents this week and the check was delayed because one of the documents was missing, but this has been sorted out now and I sincerely apologize for any inconvenience caused, these checks are usually completed quickly.
I like the payout speed and the options of games also the way there missions are set up.
I do not like when casino room take an extra $15 off of my card!! And emailing customer support gets me nowhere!
Dear Taylah, thank you for the feedback, I'm glad that you like the games and speed of payouts, I'd like to look further into this issue you report about the $15 charges. I've found an open ticket about this, our support provided you with the transaction history for the day, the system reports a failed deposit for $15, if this has been debited please send a screenshot of your credit/bank statement to [email protected] please write "For Omar" in the subject. When a transaction fails it's still possible that the bank keeps the funds "reserved" for a while, but these must return after a few minutes, if this was not the case, we will be able to fix this with the bank statement.
Casino Room it is awesome place with outstanding service per my point of vision. I did not played in this casino many times, but luckily it was more than enough for me to check it just couple of times and feel myself very good about this place.
First of all they have brilliant looking website with very nice selection of games. Moreover, they made everything so nice, and there is something like a trip in universe, you visiting planets, gets different awards. You have challenges to unlock, and for unlocking it you can get very nice reward. Generally it is very great concept and huge thumbs up from me for this.
I like that there is very friendly customer support team. I used live chat when had some kind of problems and they replied to me very fast and kind. They also once give me 10 freespins on Starburst just because I have found small mistake in their website.
Actually I am also like that there are usual bonuses and promotions. They send a lot of offers by SMS so you must be happy if you have entered phone and started to get notifications from them. At least once per month they give freespins without deposit, and many other different things.
My experience with deposits and withdrawals in this casino is very good. I was very happy when my first withdrawal about 500$ was processed within 12 hours, and also to my surprise casino even did not asked my documents. I had one more withdrawal from them, it was a tiny one, but still was paid very fast.
I rate this casino with 10 stars. They have very interesting concept, great selection of games, their customer support agents are very friendly, and I am very happy with this casino. I am really happy, because even did not have any thumb downs.
Absolutely nothing bad to say about this online casino. Very good place!
Hello winningfly! thanks a lot for the review, I'm glad to hear you liked the site and the missions, it's a fun way to interact and get additional rewards while playing games. It's great that you won and that everything went smooth with your request, we have electronic verification but at some point we may request documents, it's a quick process, so don't worry about that! Have fun! and if you need anything, our support will be happy to help.
Pro's:
1. Fast pay-outs that was for me around 12 hours don't know for other people.
2. There support is multilingual could talk Norwegian or English.
3. There casino site has an easy navigation.
1. Hidden costs for withdrawals (nowhere noted on site).
2. There automated emails have spelling errors (http://imgur.com/hJw2TmH).
3. There bonuses have a 45x wagering requirement little high, normally around 30 times.
Dear Lex B. thank you for the review! I'm glad to hear that you are happy with our support and payments. I'd like to look further into the fees that you mention, it may be a fee from the bank for the conversion from EUR to NOK. Thanks for bringing that up regarding the spelling error in the cashout confirmation email, I have reported this to the team and it will be rectified ASAP.
Can only use restricted short list of games while playing with bonus, and play-through is x45 !!! Just lost all my money... brutal.
Thank you for your feedback. We are aware the win factor is very important when it comes to enjoying casino games, however given it's games of chance, everything's random and only chance is responsible for winning or losing, games are tested for fairness and we don't control the outcome, the odds are always the same. When you play with bonus money, bonus terms apply, but take into account you are getting added credits for free, the condition is that you must complete the play-through and if you get lucky that's not a problem. I'm sorry it didn't work out this time. Your deposit was for $22, bonuses usually work better with higher amounts, nevertheless this doesn't mean you can't win. One of our customers won €18,000 with a €1 bet yesterday, so anything can happen, it's the nature of games of chance.
Helpful and friendly customer service, reply to email ASAP. Have 1 big win but then never win again.
Dear Tozlynn, thanks a lot for your feedback! I'm glad to hear you are enjoying the games and that you are happy with the service. Winning is always nice, I hope you get lucky again very soon! with games of chance anything is possible.
Nothing:-) it just eats your funds.
No cashout opportunities lose lose lose.
Dear daverace999 I'm really sorry to hear you are disappointed, but we have no control on the outcome of the games. We provide entertainment and games of chance, keep in mind that winning and losing is in the nature of casino games. If you PM me with your username/player ID I will be happy to look into this and provide an audit of the game play.
Stay away... Deposited 200 biggest win 10 pounds average win on the feature x5 pay was 1.50. From 200 did not get an opportunity to withdraw anything.
!!!Really poor payouts guys!! Just sharing my poor experience.
Dear daverace999 I'm really sorry to hear you are disappointed, but we have no control on the outcome of the games. We provide entertainment and games of chance, keep in mind that winning and losing is in the nature of casino games. If you PM me with your username/player ID I will be happy to look into this and provide an audit of the game play. You may have played volatile games.
I've been a member here for over a month now and made multiple deposits. First of they do offer some decent deposit bonuses and freespins via email. All bonuses having 35 x bonus wagering but bonuses are only playable on Netent games.
Layout is clean but does tend to be a little sticky and slow on some games.
Very nice range of games and live chat is usually helpful if you can get a hold of them.
First of all - 1st deposit I made there bank used USD via Skrill (my Skrill is USD) which worked fine but on my 2nd deposit for some reason there bank changed to using pounds which Skrill does not favour when exchanging USD & pound so my deposit was actually less then my deposit at the casino which I disputed but was told via email that Skrills exchange rate shorted my deposit to the casino itself. So the Skrill option was out for me. I don't like using my card directly but that was the only option I had which worked fine from then. Full deposits to my account but with my card only!
Second - When claiming freespins from emailed codes 50% of the time they are not credited so I have to contact live chat all the time. Which leads me to live chat they are good at what they do but currently I am 8th in line waiting to chat. 40 minutes until live chat is available which is not the first time this has happened either.
Overall I rated a 6 because I can see a decent infrastructure here but they need to clean up a few areas around the casino like awarding bonuses precisely / timely and speed up times that live chat is available. Also the Skrill exchange rates need to be addressed. Why not have a few currencies so we don't have to rely on Skrill's exchange rate?
thank you for your feedback. I'm happy to hear that you are enjoying the site and games. There have been a few issues with bonus codes that credit free spins. This has been reported to NetEnt and they will release a fix in the next casinomodule update, in the meantime, we can always fix that directly through support. I will check regarding waiting times in the chat. We are in different time zones, but there should be at least 2-3 agents available to help. You can also contact us via email. You can continue depositing with Skrill in $, we recently introduced additional currencies and € was setup as default for a few days, but that has been taken care of now.
This is my 2nd-(review) of this casino and glad to mention again how much this casino is "simply the-best casino" along with their customer-service (chat).
I have played and tried a lot of casino's and this is the best if your looking for a place that actually do care for there customers.Other casino's I've found you can deposit $100 (no-bonus), asking other casino's of kindly throwing 10 or so spins towards your loss on the $100 and get rejected, as for Casino Room they will give you something and even more depending on how much your active/bet etc...
I play here heaps, 70% of the time I'll get given a bonus and very few times i wont, but this place cares about you and really consider on keeping a loyal player happy and wanting to keep coming back.
You wont find another casino like Casino Room, when it comes down to bonuses/customer-service [A+] and other great services, so forth...
The more you play here every time and depositing at Casino Room rather than your other favorite casino in mind, the long run is well worth it!!
** Casino Room is the BEST I've played at!. **
Other Casino's you will find they are very strict and couldn't give "2-dames" about you, nor care about giving you free spins or a little credit bonus to keep a smile on the Casino's players/bets etc...
I haven't re-read of this but I'll edit it soon but I gotta go, will fix this soon once I have had a read of it myself.
(Awesome customer-service: Teemu, Shiela, Marcus, Omar, Mark, Pelle,
You guys are awesome, hands up to yass!!)
There are no faults, besides 1 little thing but that's not important enough to mention it..
-[ Join Casino Room, take my "text" for it..]-
Hello maskazergon! and thanks for this review, we love what we do and we work hard to bring quality entertainment, so it's really nice to see that we are meeting your expectations ;) we like to give goodwill based on activity and this combined with the missions and instant rewards makes it even more fun to play. Thanks for the feedback on the support! the team will be super happy with your comments. Check Mega Fortune today, you may find something special there ;)
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I sent documents in over 2weeks ago and all I receive is a load of rubbish!! Its already allowed me cash outs without documents?? Now it wants documents!! Rubbish site all the way!! Don't even bother with customer support! Just hopeless