- Live chat open 24/7
- Mobile friendly design
- Top Tier software providers
- Games proven fair
- Cannot filter games by provider
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Casino Room Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
Casino Room is a stylish online casino with interesting mission concept. It offers state-of-the-art casino games that are powered by top-notch software suppliers including NetEnt, Microgaming, Betsoft, and Thunderkick among others. The casino is licensed and regulated by the government of Malta and The Swedish Gambling Authority.
Restricted Countries
Due to strict rules and regulations, residents of United States, the United Kingdom, Australia, Spain, Denmark, Italy, Netherlands and Portugal are restricted from opening an account and taking part in the casino activities.
Mobile Gaming
The Casino Room Mobile Casino allows players to enjoy favourite casino game on the move, on both tablet and smartphone devices. What’s more, no download is necessary, as it can be accessed from the web browser.
Security and Fairness
Players at Casino Room can rest assured that their personal and financial details are protected; as the casino takes all necessary measures to ensure that their private data are kept safe. It uses SSL encryption on all sensitive areas of its website, including the registration and banking pages.
Also, the games software are regularly tested by third-party authority assuring players get a fair gaming experience.
- E-Wallets 0-24 hours
- Bank Transfers 3-7 days
- Card Payments 3-7 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Virtual Games
A multitude of games are on offer at Casino Room. The majority of their vast portfolio are video slots and players can enjoy spinning the reel on the popular titles such as Koi Princess slot, Starburst slot, Twin Spin slot, Nirvana slot, The Tipsy Tourist slot, and Hook’s Heroes slot.
Apart from slots, players can enjoy a variety of table games including Blackjack, Roulette, Baccarat, Pontoon, Scratcherz, Craps, Keno, Red Dog Progressive and other
Video poker fans will also find a game of their liking, as the casino has in their collection games such as Joker Wild, Deuces Wild, Jacks or Better, Casino Hold’em, Triple Edge Poker, Caribbean Poker, and many others.
Live Casino
In addition, the Casino has a Live section for Roulette, Blackjack and Baccarat where a player gets the opportunity to play against the dealer in real time which adds to the effect of actually being in a land based casino.
- +35627922034
Support
The Customer Service team at Casino Room are dedicated to helping their clients 24/7 and offer a full range to contact the Casino in the preferred method of the player, no matter what the hour. There is a complete FAQ section on the website that should be reviewed for any general questions a player may have. The Casino can be contacted via Live Chat, email, telephone or by submitting a form directly on the site around the clock. They can also be contacted via Skype from 2 pm till midnight CET.
Complaints
Read the complaints other players have left for Casino Room. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Dear Amistd1973, thank you for the feedback. Your satisfaction is important to us and I’d like to look further into this. We process payments 7 days a week, if you kindly PM me with your account ID, I will check what caused the delay with your cashouts.
I joined this casino quite some time ago. Took the 20 no deposit free spins and decided to make a deposit to claim the 100% bonus plus additional 180 free spins on starbust. I busted all the winnings from the free spins and bonus very soon. I made several deposits here but was never lucky to complete wagering or to withdraw any winnings.
This casino has a great game selection for sure and live chat is always available and ready to assist. They have a nice adventure type of system like casino heroes etc. You can win free spins as you enter different planets and progress in the adventure land and other prices too I guess. My favourite games on their website is NextGen, Netent and PlaynGo.
But that’s where it ended. First of all, I am disappointed that you can only progress in the adventure using real money. So when placing bets with bonus money you do not earn XP. You cannot play games from other providers like NextGen with bonus funds, as well as some Netent games has been excluded from playing with bonus funds.
Given these reasons you are so limited when playing with bonus funds which makes it difficult to meet wagering of x45 the bonus funds. Given the restrictions on bonus funds that I mentioned, I feel this casino should not lock real cash, which means a player should be able to withdraw whenever they want to if they strike winnings using their real cash first. I did not enjoy myself while playing at this casino, because I got so disappointed with the above rules, I sometimes just spin the reels to lose my money so I can forget about this casino and move on.
I don’t think I will be playing here in future. I would rate this casino a 4 out of 10 for the good game selection.
Casino Room - Two Words "New" and "Favorable", Honestly cannot fault them. Customer service was always polite to me and quick to respond. Their wide range of games didn't disappoint. Great selections from Netent, Microgaming. Not stuck for choice.
- Great Reward System.
- The Casino Edge seems fair (RTP) - Passes marks for entertaining me, Certainly isn't stagnant, The return to player ratio may vary from time to time however from my experience I received 97% or around that ball park. Profit land always was on the
horizon for me.
No dislikes. However there's always "room" for improvement.
Dear TeaHugger Thank you for the review, your satisfaction is extremely important to us and I’m glad to hear we have accomplished this goal and that you are happy with our support and games. We look forward to strengthening our relationship moving forward!
Nice loyalty rewards and good looking website shame about the way they treat customers and try to avoid advertised bonuses.
Advertising "free spins" when you deposit which are dished out at 20 a day over a number of 10 days...
I have had to contact support every single day because my free spins were not activating and they told me that sometimes the automatic system doesn't work... however this happened EVERY SINGLE DAY and on the 4th day of contacting support for my promised free spins I was told that they were suspending them and "it was my time" to prove my identity. Cecilia was the dreaded rude woman I spoke with who was very patronizing and I almost didn't want to send ID and just let them keep the free spins and be done with them but I sent it anyway. After almost a week they confirm my documents and I have to contact them repeatedly again to receive my remaining free spins!!!!!
They tried every trick in the book to avoid giving my the advertised 200 free spins... STAY CLEAR AND PUT YOUR MONEY ELSEWHERE WHERE IT IS APPRECIATED!
Hi dm1997 thank you for the review, I’m glad that you like the site and rewards, please PM me with your account ID, I’d like to look into this, your satisfaction is important and I’m sure we can work this out. The offer is valid, it’s part of our first deposit bonus, which is a match bonus + 20 free spins per day for 9 days and the rounds can be claimed directly through the website. It is possible that no code was entered or that there was an error, but we’ll gladly rectify if you have not received the total free spins yet. We perform account validation in the context of internal audits, it’s the KYC “know your customer”, this is a quick process and should not interfere with the bonus offer.
Good support, excellent bonuses. Big choice of casino slots.
Very very slow withdraw. Poor translation into Russian.
Dear tanya92, thank you for the review! I'm glad to hear you like the site and the support, I would really appreciate if you could send me a private message PM so we can look into the translations, we have qualified people working on this but there may be sections that need to be updated, if you can point me in the right direction I will be happy to reward you for your cooperation. Thanks again!
Slow payment. Withdrawal requested from CasinoRoom 3 days and still no payment.
Dear Islav, thank you for the feedback, please PM me with your account ID, I will check the status of the payout.
Support good online. Convenient interface. Good bonuses.
Withdrawal very very long. Promised me within 24 hours. There have passed more than 35 hours.
Dear dimadima, thank you for the feedback, can you please PM me with your account ID or email? I will look further into this, I'm glad to hear you like the support and the bonuses.
My previous review has been removed obviously as I have left negative feedback so here goes again. My feedback is fair and I think other users should be kept up to date.
This online casino is poor, I could not get the quickfire games to work, so this only left me with a handful of games that I could play on their site.
I contact support as the error message i kept saying error 0 they were off no help.
Dear Andy, I'm sorry to hear you are experiencing problems, please send an email to [email protected] please include your computer/mobile specs, browser you use, internet service provider, if you play from 3G or 4G or wifi, it must be an issue with your hardware/connection, because the games work and Quickfire games are very popular in the UK. If you send this information I will escalate to the game provider. Error 0 in quickfire games refers to connection problem, the games require a stable connection.
When I first came across this casino, it struck me as a little weird having a name like Room. Then I realized that it had socialising functions, which I wasn't interested in at all. I'm a player, not a socialiser. If I want to socialise, I would do it elsewhere not in a casino room.
When I signed up many years ago, Casino Room didn't have that much games to offer, so I wasn't really active then. As Room expanded with more games and more providers, my interest came back, began playing more regularly, and never looked back ever since! Now, it's one of my top favorite non-Playtech casino, losing slightly to Casumo in some aspects, but I cannot do without Room, for now.
Basically, Room has got some of my favorite games from different game providers, so this is good, and this keeps me coming back. I have won and lost numerous times playing these games, at one time getting ahead of the casino with my profits, but now back in the red. Still, I really hope to beat them again sometime in the future! Hehehe.
Payouts were a little slow at first, but have now improved slightly, within 1 day usually, but may take 2 days over the weekends. Okay, so the money people need some weekend breaks too, but we players, we do not want to take any breaks, if possible, especially when the going is good. We just wanna play, play, play, play, everyday with no time at all to shake it off! Borrowing a bit off my darling Taylor Swift there, hahaha.
Just as at Casumo, once I start racing, I would really race at it. I reached the final planet in just a matter of few months and have been there for about 1 year now, maybe more, with no further planet to go to.
Another similar stagnant situation for me at Room as at Casumo. I've also done a good number of the missions, almost completed all of them, but as new games came in, new missions were created. I hardly play these missions anymore nowadays, preferring to concentrate on my gaming instead. Even if I do finish all of them, I'll still be stuck at the final planet, so what's the point really? This is one aspect the management people at Room have not quite resolved, what and where to go next.
So in the meantime, I'll just play along and wait for something new and better to come up. If nothing happens, well, there are many new casinos out there that are speeding up in popularity. Sooner or later, Casino Room may be left far far behind, so watch out!!!
Dear Afi4wins, thanks for your review! It’s great to hear that Casino Room is one of your favorite casinos. We currently have more than 600 games and we are constantly adding more as you have noticed. I understand that missions may not be that interesting to you, because as you point out you are the type of player who has more fun just playing the games, but the social aspect is very interesting to others and thus we give the best of both worlds and that’s why we also run contests, leaderboards, tournaments and VIP trips and special promotions. Thanks for the feedback regarding payouts, you may be using ewallets and our payments provider sends these payments in batches, so normally you get them within 24 hours, but we understand how important it is for customers to enjoy their winnings in a timely manner and we do our best to accomplish this. You have reached the highest level/planet thus your account qualifies for special rewards and VIP management. PM me with your username and I will set you up.
I signed up to casino room last year. They have loads of slots and a nice rewards system. Site looks OK and easy to navigate. They do have promotions almost every day and if they don't you can go to livechat and ask for a deposit bonus, you usually get one..
I'm not a high roller but I do play there on a weekly basis. I can not say anything about withdraw system because I never managed to cash out, also I never received free spins or good will gestures so can't say anything about that as well...
I will rate this casino an honest 8.5, because like I said before I did never cash out so never experienced the withdraw process .
I will anyway recommend this casino, I did had great fun there!
I dislike the fact that I often get emails with promotions from them 1 day after they expired, other than that thumbs up !
Dear Careeste, thank you for the review! I’m glad to hear you are enjoying Casino Room and our promotions and that you like the support. I will bring this up to the marketing team, your feedback is much appreciated and I hope you get lucky soon!
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I like the site for the variety of games you can play.
Cashing out seems to take a very long process. It's bad for business especially as there are plenty of other sites that pay faster.