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Casino Room

Player Rating 123 Reviews
Complaint Response 10 Complaints
1 day avg. 10 Complaints
What we like
  • Live chat open 24/7
  • Mobile friendly design
  • Top Tier software providers
  • Games proven fair
What we don’t like
  • Cannot filter games by provider
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Casino Room Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.casinoroom.com
Established
2005
Licences
Malta Gaming Authority, Swedish Gambling Authority
Affiliate Program
Languages
English, Finnish, German, Norwegian, Spanish, Hungarian, Swedish
Casino Type
Instant Play, Mobile, Live Casino

Casino Room is a stylish online casino with interesting mission concept. It offers state-of-the-art casino games that are powered by top-notch software suppliers including NetEnt, Microgaming, Betsoft, and Thunderkick among others. The casino is licensed and regulated by the government of Malta and The Swedish Gambling Authority.

Restricted Countries

Due to strict rules and regulations, residents of United States, the United Kingdom, Australia, Spain, Denmark, Italy, Netherlands and Portugal are restricted from opening an account and taking part in the casino activities.

Mobile Gaming

The Casino Room Mobile Casino allows players to enjoy favourite casino game on the move, on both tablet and smartphone devices. What’s more, no download is necessary, as it can be accessed from the web browser.

Security and Fairness

Players at Casino Room can rest assured that their personal and financial details are protected; as the casino takes all necessary measures to ensure that their private data are kept safe. It uses SSL encryption on all sensitive areas of its website, including the registration and banking pages.

Also, the games software are regularly tested by third-party authority assuring players get a fair gaming experience.

StallCation

Complaints

Read the complaints other players have left for Casino Room. Learn more about complaints.

Show all complaints
Casino Room - They have taken my second withdrawal due to unproven accusations
I recently opened an account at Casino Room where I deposited 10 000SEK and received the welcome bonus of 100%.
So With the bonus i had 20 000SEK to play with. The wager requirment for the bonus was 35 times the deposit which gives a wager requirement of 350 000SEK before you can make a withdrawal.

On Casino Room the slots You can play with a bonus active is under the section ”bonus games” and these are the ones you are allowed to play with the bonus active. I only played slots under bonus games!

For 3 entire days I played and managed to fullfil the wager requirement of 350 000SEK.

Once finished I had a balance of about 14 000SEK left. Which is 4000SEK in profit beacuse my deposit was 10000SEK. I made a withdrawal and received the money the day after!

Since it worked quite well the first time I played on casino room I decided to deposit another 1000SEK. This time I had no bonus activated in my account. I played all night and managed to turn these 1000 sek into 19 151SEK playing different slots. Happy with my big win of 18 151SEK I made a new withdrawal but this time i had not received the withdrawal the day after. And when I tried to log in to the site again i got one message that said that my account is blocked ....

I contacted live support and asked them what was wrong and they said i would receive an email later.
In the email I got they said I had cheated and been working together with other people ...
Which for me sounds very strange beacuse it is the first time I play this site! I sent another email confronting them about this and the reply I got was that they would investigate this and send me a reply in 10 days. I have now received the reply and read and I still don’t understand why they took my win of 18 151SEK.

I have saved the emails and only want to get some answers to what has happened! I don’t like being called a cheater when I havent done anything wrong :/ I fulfilled the wager requirement and so on and followed the terms and agreement of the bonus ! I I don’t think this is fair to me as a new player on casino room And I have never experienced anything like this on any other casino site ! I looked online to see if this had happened to other people and found ask gamblers. So this Is why I write to ask gamblers now to try and get some answers.
Best regards
Elise
staus Resolved
kr18151
Casino Room - Delayed Account Verification & Withdrawal Payment

Dear ASKGAMBLERS,

I want to complaint about a withdrawal I have made on the 3rd of March on CasinoRoom.com.

I have made a depost of 10 Euros and selected the 500% bonus so I received 50 Euros and I had to wager it plus my deposit 75 times. I successfully fulfilled the wagering conditions and made a win of 500 Euros respecting the terms and conditions of the casino. On the 3rd of March I required a withdrawal of the amount of my win. The day after, the access to my account was blocked and I received an Email which saying that I have to validate my account by sending my personal ID, an electricity bill including my adress and my name, and a document proving that I am the owner of the bank account from which I have made my deposit.

The Terms and Conditions of the casino says following:

8. Deposits, Transfers and Withdrawals:

8.1.10.

It is a precondition for the processing of withdrawals which cumulatively exceed € 2,000 that You provide Ellmount with a copy of Your valid passport or official identity card (confirming identity and age) and a utility bill (confirming place of residence). In the case of deposits via credit card, the player may be requested to submit a copy of the front and back of the used credit card showing only the first six and last four digits on the front, and hiding the CVV2 number from the back.

Although I have sent all the documents required from the casino.

- On the 5th of March I received this answer:

Hello,

Thank you for your email.

Please provide a new photo of your utility bill that shows the full document (all borders and corners) and also we need your German work visa or residence permit.

Best regards,

Louise

- I have sent those documents.

- On the 6th of March I received this Email with new documents request:

Thank you for the clarification, can you please provide a payslip where we can see income from your employer ?

Best regards,

Joe

- I have sent this document also though I do not know how far is this request legal.

- Again on the 7th of March:

Hi username,

thank you and I do understand that you're unhappy about this, it's been a long process but we need enough information to support that we can have a business relationship.

We need an additional document, if you can please provide faceID, this is a selfie photo of you holding your ID, this is all we will need for the moment and then we'll get back to you with an update as soon as we finish the review.

Thank you for all your cooperation.

Best regards

Joe

- I have sent the picture and received on the 7th of March this email as answer:

Hello Ismail,

Thank you very much for the picture, we will appreciate your cooperation.

We will get back to you as soon as possible.

Best regards,

Adi

- On the 10th of March received again this email:

Hello username.

As per finance team request in order to validate your account please send a picture of yourself holding your passport on the ID page. Send this information to [email protected]

Best regards,

Noelia

Casino Room Support Team

- I responded that I have already sent it per Email and also uploaded the picture on live chat conversation. though I have sent it again.

Today I asked the live support again if there are any news about my account validation, and the reply was that they did not receive any kind of picture where I am holding my passport (Face ID), I have sent screenshots of the confirmation email to the chat, then they said they will give me an answer within an hour. I still did not receive any answer and the access to my account is since the 3rd March blocked.

Dear ASKGAMBLERS I ask your help to resolve this conflict with the CasinoRoom Casino. If you need more informations please do not hesitate to contact me.

in the Attachement you will find a screenshot of my requested withdrawal.

Best Regards.

staus Resolved
€500
Casino Room - Refusing to refund deposit after violation of bonus terms
Sorry for my English! It's hard for me to write and I'm taking Google translator as an assistant. 10/19/2017 I played in the casino room. I made two deposits for 450 euros. I played through my mobile phone. Going to the page of the bonus - I saw the basic conditions. "OR 200% up to € 300 Deposit € 150, play with € 450 " Casino room positions itself as a casino for Russian players, including. The site has been completely translated. The exception is the rules of the casino. They are not translated into Russian. In this connection, I contacted the chat support. Where they told me that they only have support in English. I explained that I do not understand English well and it's difficult for me to understand the rules. They tried to help me and told me - Dmitriy h75 take off the wager. Play only in the slots of the provider NETENT.I started to play. My balance reached 10 000 euros. I constantly contacted their support in the chat, because the site does not see any progress on the phone. Communicated with two operators more than 4 times. Asked different questions. And then I finally launder the bonus. I asked in the chat again - is everything alright, can I withdraw money ?! They answered me - yes, congratulations !. I issue an application for withdrawal. A letter comes to me in a couple of hours. Your winnings are canceled, since you played for 12.5-20 euros a bet. I'm writing to the chat again, why so !? I asked questions, asked about the bonus! - I was told yes, we saw it, but unfortunately we did not have time to tell you. You closed the chat. I wrote a lot during the day!They could warn me at the next appeal. they could write me a mail. But they did not. Only apologized. I asked them to return my deposit to me - there was no answer. a feeling that I was blocked. I have a number of claims to this casino and I believe that I am right: 1) Why is the site available in Russian, then the rules in English? 2) Why if a player contacts a chat requesting help with a bonus - the operators do not fully answer, and then apologize? 3) Why did not they return my deposit? Please help me. I'm a cancer patient. And it is very hard for me to experience such stress once again from the casino. I play very rarely, but the first time I was so upset by the casino. Yes. I'm probably guilty that I know bad English - but this requires the support of the casino! I was hoping that I would spend this money on buying a country house (its price is 6000 euros), but now I want to return at least my money that I earned myself
staus Unresolved
€450
Casino Room - Something went wrong with my payment
This is story from beggining.I come from Croatia,and i was searching casino who have nice range of games,casino who wall make payment if u finally win some money.I search here and other casino reviews,casinoroom was not the best on list,but im first five.So i went there and make account for first time.It says players from Croatia accepted.After i made account,i got bonus.Since i was not searching casino for bonus,i ask customer support can they remove my bonus.I Just wanted to make clear Depozit and if i win something ,i wanted to try how they make payments to my account.Because i follow long time askgamblers and read reviews,i see how Many People's dont get their payment.Anyway after long chat with customer support(they Were great) we manage that i dont have any bonus,online clear Depozit i make.So i make something like 30 euro Depozit,I played few hours games,Had fun,and i deicide to redraw some money from my account.I choose to redraw exact ammount that i Depozit.Then 1-2 days later i got e- mail that they want Id-check.My problem was i make Depozit from my wife Card,So the Owner of account and Card where they must make payment was different.They told me they must check Id from my wife too.So i send them everything they asked from me and my wife,i even told them if IT is too much Trouble they can give the money back on my gaming account So i can Play little more,and next time I'll make Depozit on my name.They answered IT is no Trouble,everything will be fine.Few days later i ASK them how much time they need to process payment.31.07.16 they answered payment was send to account.Still nothing,i would Wait longer for money IT is not problem,anyway i tested casinoroom So i can see how they make business with their customers.But what really bothers me is when i tried to Play again on casinoroom i discovered i can't log in and they banned my account.I send them mail but no response from them.That is not proffesional and i would Like to have explenation anyway.
staus Resolved
€30
Casino Room not paying 57,000 Pounds
I won over 57,000 GBP in Casinoroom October the 28th 2014. The deposit was 500 and the bonus was 500, it was an ongoing bonus offer. I won big playing Dead Or Alive 18 a spin. Before the big win I won around 6000-8000 in slots name Thief or Jack Hammer(I can't recall the exact amounts and games) The casino sent an email they are not willing to pay due to a max bet rule. They say you can't bet over 30% of your current balance in a single bet I remember I checked the terms and condition before and I couldn't find any max bet rule. I went again to check the terms but still couldn't find any 30% rule I checked the Promotion terms and it wasn't there (now they added it to the promotion terms, it was added after I emailed them it is missing and and they admit it wasn't there nor in the full terms or terms of service, the email below prove that fact) I went to check the terms of service but still could find nothing. I clicked inside the terms of service and clicked FULL TERMS and still nothing - no such term I sent them an email asking where in the terms and condition it says you can't bet 30% of your total balance. This is the link they sent: http://www.casinoroom.com/termsofservice/ellmount/ I continued to check the terms and it took me around 20 minutes to reach this link, it is hidden to such an extent it is impossible to reach these terms I don't want to waste anybody time and I will send the instructions of how to reach these terms but just for the challenge and for me to express and describe the issue here can I ask you to try and find it yourself in casinoroom, I wonder if it is only me who simply had no chance to reach this promotion rule. Well here is the answer if you couldn't find, go to bonuses then click on Terms of service, then when you are inside terms of service click where it says FOR FULL TERMS PLEASE CLICK HERE, click on it, now you are at the full terms, you won't find it there but if you look for the word Ellmount you will find the click here link and only then you will see the 30% rule (now they changed it a bit and it says clearly terms and condition click here but back then it was just written in full terms - for Ellmount’s respective terms and condition click here and only then you would see this 30% of balance rule.) Not only that this 30% is an ILLUSIONARY RULE because if you have a dollar in your account and you bet 0.4 it leaves them a reason not to pay, this rule is not valid anyway. They added the rule to the bonus terms right after I let them know it is missing and this is what they had to say "We have updated the bonus games page which doesn't change the fact that the terms that you agreed to when you signed up to Casino Room" The full email: Hello Krisna the clause has always been present in the terms and conditions and this has to go through the LGA in Malta who has a copy of these terms. This clause is included under "Gaming restrictions and jurisdictional issues" and it belongs to the games that you have played from NetEnt These games are regulated and authorized by the Lotteries and Gaming Authority of Malta under the license issued to Ellmount Gaming Ltd and therefore while using these games your relationship is governed by the terms of service of this latter company. Your relationship with Ellmount Gaming Ltd and the use of these games is governed by the respective Terms and Conditions available here. We have come to this decision after careful review of your game history. I am aware that you want to go all the way, but the situation is quite the opposite as it is you who is claiming winnings that were acquired through irregular gaming for bonus play-through requirement purposes. We have updated the bonus games page which doesn't change the fact that the terms that you agreed to when you signed up to Casino Room have always been there and remain as the final and official contract between us. I always like to provide the best possible solution and there's nothing wrong with going public, you have the right to do that, but we are not arguing about different opinions on the bonus system, it's all about facts that ultimately lead to our full terms, specifically the games governed by these terms http://www.casinoroom.com/termsofservice/ellmount/ Before any withdrawals are processed, Your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play for bonus play-through requirement purposes include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of your total balance (including any given bonus) until such time as the wagering requirements for that bonus have been met. Should the Casino deem that irregular game play has occurred, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings and bonuses. You cannot justify your conduct on the grounds that you were not aware of these rules. I am willing to improve my offer, just for the sake of making this easier for us, if you agree I will give your total deposits back and please trust me this is by far the best I can do, considering I should not be offering compensation on the first place. If you have any questions please don't hesitate to contact us. This is what Steve Russo from Gambling Grumble had to sum which explain the situation better than I can: "The Very Hidden Rule....Casino Room, however, presented a problem we have never before run across -- it is refusing to pay Krisna K of the UK the 57,000 GBP she won because of a rule that is almost impossible to find. ...
staus Resolved
£57000

Complaint Statistics

Resolved 9
Avg. Amount $ 9,363
Avg. Complaint Duration 5 days
Avg. Response Time 1 day

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Player rating
7/10 123 reviews

Top reviews from our players

Inactive user

First off I registered on Casino Room using my personal information. Every time I accidentally skip a part of the form there is also a comment underneath telling me something like "you must have a password. How can you log in without one? What I did next is to take a brief look at the casino lobby. On the top left corner my balance appeared as Euro...but....my real balance appeared in $ beside the Euro amount in brackets. For example €25 ($26). That was pretty convenient yet somewhat kind of confusing. Since live chat was not available at the time I chose my own way to not take any bonuses but alternatively making a deposit of $100 would reassure me success in taking down wins. So what if a bonus wasn't present at least I won't be hassled around with wagering requirements that's for sure!

Most of my efforts would be under the most common Microgaming video slots and some of the NetEnt slots I would play on. Centre Court, Loaded, a little bit of Avalon (I was not feeling the free spins), Elements ( Air storm feature!), Thief (those diamonds really pay up in the adrenaline free spins!) and lastly Mega Moolah Isis.
In my last video slot Mega Moolah Isis with $167 from spinning the reels away from previous slots Isis is not as great as the multiplayer version because in this version (Mega Moolah Isis) the wilds are not stacked, there are no scatters to influence a higher multiplier inside free spins and there is no one to help trigger the free spins round even if I run out of cash. Of course in this solo version rather than have 12 Free Spins I got 20 Spins at 6x for 3 scattered eagles. It took me a while (14 spins on $1 per bet) to make this high variance slot pay up. My overall payout is $80.90 (8090 coins) during free spins. This was moderately okay to trigger the free spins in only a short amount of base spins. I cannot help but keep going so I did after that sweet win. Standing at a boiling $233.90 I kept spinning like crazy hoping for another free spins would show up but instead Sir Jackpot Bonus a lot showed up to greet me a warm welcome. When I pressed "Spin" the wheel would spin as usual hoping to be the next millionaire but rather be one I instead became an average winner taking down $108.10 for the Minor Jackpot. I was still happy with the outcome regardless. I just wanted to see what I would feel if I hit the Major or Mega Moolah instead of the Minor jackpot. I'm sure some of you can relate.

Casino room is somewhat different from the other casinos. Sure, it may have merged softwares into it but it's appeal and setup are different from the rest. To be honest I'm no saying everything looks terrible but instead I would say the appearance of Casino Room is more likely above average. What attracted me to this casino is the two awesome softwares, Microgaming and NetEnt! Sometimes having only one software makes it boring even if it is from the very best. But with Microgaming and NetEnt turned into one I can enjoy both worlds where one can never fail to amuse me while the other gives out unpredictable wins.

In short I reaped a $320 reward for being consistent, being in the right slot at the right time and played winning video slots (instead of those video slots that look good and pay out dead). I would recommend this casino for sure to anyone that likes a taste of Microgaming and NetEnt in one might casino. Try it out!

Support: Unknown (Live chat wasn't available)
Terms and Conditions:: 9/10
Deposits: 7/10 (More options were needed)
Payouts: 10/10
Withdrawals: 9/10

Inactive user

The casino room bonus isn't enough for you yet?
However, the casino room bonus isn't for the customer kindness yet enough: the special and offered special bonuses, will namely be able to take up customers already playing in
too Casino Room. Again and again, in addition, there is room for casino special actions
which are published on the home page.
If you shouldn't get rich there, you also can take up the 24/7 customer support which is
at your disposal by chat, mail and telephone. What at our test, however, wasn't the case alleged even in German. The support nevertheless was friendly and helpfully (and assured that the German account executive is merely in another conversation. )
Otherwise stands the Casino room home page however in a German complete version at the opportunity to choose.

Gambling without limits? Yes here it could work.
At the Casino room it is surely that thorough-bred gamblers completely come onto her expense particularly interests in here. As well as I am one. Casino room has namely two partner sides with which the complete frequency range of the online Gambling is covered.
Users of europoker. com and betcrib. com can transfer without problems profits between her three user accounts and invest her money as and where they like it: it be at well- disposed towards Texas ' em, sports bets or flat when playing the NetEnt Slots like Jack and at one The Beanstalk or Slot Father. 4 stars for casino room

Casino room satisfies almost all demands we make to a modern online casino. An annoying software download you renounce, a durable support by the always attainable customer service makes the getting in easier and obviously one goes room for casino with the time: Casino room works indeed more freshly as as said by many an other casino which plays and advertises with the aged charm of Las Vegas. Unfortunately, the non-available German- speaking support has cost casino room the fifth star.

My result, I have paid very much in there by now and could already win very much, too at the many different Slot types. I find this is very slap-uply casino room. Do slots aren't
designed good let boredom arise.

I play in a casino using bonus code ASKGAMBLERS, make a deposit $ 1. However the written gave me the $ 30 bonus just give money.
I tried many times, gave just now I had won above $ 1000 bonus money to play the also make cash out but I closed the account says that I cheated and money will not be paid that it is possible for them to have to follow the same because no warnings were it not for themselves the system is error :).

oldgit1969 our sincere apologies if you are experiencing a delay with your transfer I kindly ask you to please contact us per live chat and we will solve it immediately. It is true that we had delays with some bank transfers but we have several other options that may work for you as well and that will help you have your funds within 24 hours.
Thank you for your patience and I'm sure that we will restore your faith ;)
please contact us, BR Omar

Would not recommend this casino- I withdrew money 3 weeks ago and still have not received it, I just get robbed off with excuses that their baks are having probs or there are tech issues, I was even told it would be in my account within hours, that was over a week ago and still same excuses.

Omar if your reading this restore my faith and sort it out?

Acctualy I like Casinoroom, like the games as a fan of NetEnt games. I'm playing most NetEnt and was happy to find one casino more to play on. But I´m not satisfied with the support, it´s not there 24/7 as they say. It´s not any point to call them over phone either, left my phone number to them on the answering machine and they suppose to call back, they never call back. Withdrawal to Neteller was just a day first time I did it, second time are just one week later and it´s taking max 5 days. Waiting for that money still but 5 day´s are not gone yet. Nice games, bad support and not to friendly on the chat when you succe with reach them.

Dear friends I would like to post a bit more information on the $10 bonus/1000 free spins bonus. When you make your first deposit and enter the code 10BONUS we will credit $10 CASH to your account, this is cash with no requirements, no conditions that you can use to play any game of your choice!

If you use this bonus to play Subtopia or any game that allows you to play 1 cent spins, then you will be able to play up to 1000 Rounds, but the idea of the bonus is simple and bottom line is that you get to try out our games and service, no strings attached with a nice bonus that you can use on all games without having to complete any requirements.

This is the first deposit bonus that we currently have, and it's actually a really nice bonus. On top of that Casino Room will provide you with bonus codes, free spins, reloads and more by email on a regular basis.

Casino is all about having fun and we strive to provide only the best!

BR

Omar/CasinoRoom.com

Hi I would like to offer some answers to the questions/comments that have been brought to our attention through this forum.

1. Regarding the 1000 Free Spins promo, the promo is valid. Simply make a first deposit for any amount using code 10BONUS and we will automatically add 1000 free spins, in the form of 1 cent spins. This is clearly shown in the landing page.

2. 88MightyGambler88 on behalf of our support team @Casino Room I would like to apologize for I clearly understand your disappointment and you are absolutely right, our agent was unhelpful and his answer was not correct.

This is clearly not up to our support standards. One thing we are proud of is our customer support and our commitment to players and it is important that we deliver services to you in a helpful and effective way.

As you have pointed out we currently can't accept players from Denmark, but when this changes in the future I'll be happy to offer you a special promo. Thank you for your comments, they always help us improve.

We invite players to contact us through our support channels, we'll be happy to answer all of your questions.

BR

Omar
CasinoRoom.com

Complete waste of time to use the live support. No help to get, just an off course, and after all he was wrong..

On the top of the page again it says this site accept players from Denmark. Not true, please guys (askgamblers) I'm a big fan of this site, but could you please try to check it up first. Same goes to Casino room.com here is what I got in chat.

Please wait for a site operator to respond.
You are now chatting with 'vincent'
vincent: Welcome to Live Chat Support. How may I assist you?
you: Hi and thanks.
you: i was wondering is this site available for danish players?`
vincent: of course
you: sounds great, but do you know if nem-id login is required for me`? its a kind of security log-in system they made in denmark
you: cause i didnt make one..
vincent: i am sorry i do not understand your request, please just follow the instruction for register
you: The country from which you are browsing, is not allowed for this service
you: thought so, i guess you were wrong :p
you: anyway thanks for the help!

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