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BonanzaGame Casino has been terminated due to being unresponsive. Consider these instead:

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BonanzaGame Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 31 reviews
7.3/10
31 reviews
Complaint Response 26 complaints
3 days avg. 26 complaints
What we like
  • Features numerous exclusive video slots
  • Plentiful games from several platforms
  • Mobile version available
  • 24/7 customer support
  • Secured with SSL encryption
  • Proven fair by an independent auditing agency
What we don’t like
  • Several country restrictions
  • Live dealer selection not included
  • Somewhat limited number of video pokers
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


BonanzaGame Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://bonanzagame.com/
Established
2016
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Finnish, Russian, Norwegian, Polish, German, Korean
Casino Type
Instant Play, Mobile, Crypto Casino

BonanzaGame Casino is an online casino, owned and operated by Limesco Limited. The casino is supported by some of the leading software providers, like NetEnt, Microgaming, Nyx Interactive, Playson, Endorphina, Pragmatic Play and World Match. All video slots and casino games can be played through a web browser directly, while the majority of the games are also compatible on mobile devices. BonanzaGame Casino is licensed and regulated by the Government of Curacao.

Restricted Countries and Territories

Due to some strict regulations, players from certain countries will not be able to access BonanzaGame Casino. The list of the restricted countries includes the United States, Turkey and Cyprus. 

Mobile Gaming

Mobile users will be happy to find out that BonanzaGame Casino offer dozens of popular slots and table games on their mobile site. No downloads are required, all players need to do is visit the BonanzaGame Casino website in a mobile browser and find their favourite games to play.

Security and Fairness

As BonanzaGame Casino is regulated by the Gambling Commission of Curacao, players can rest assured that casino’s software is being tested and controlled regularly.

Since BonanzaGame Casino offer the games from reputable gaming vendors, all these games are audited routinely for fairness by independent testing agencies.

StallCation

Complaints

Read the complaints other players have left for BonanzaGame Casino. Learn more about complaints.

Show all complaints
BonanzaGame Casino - Unfairly confiscating €3701 and lying about terms
On the 25th of April I received a promotion to my inbox which made me recall that I had a Bonanzagame account. I logged in and made a €100 deposit (not claiming any offer). Played for a couple of hours and eventually ran it up to €3801 that I requested a withdrawal for.

I started submitting verification documents that were approved. However, later in the day I received an e-mail saying that players from Sweden aren't accepted to play due to the new swedish regulations and my account has been closed and deposit refunded.

This is not correct and it's perfectly fine to allow swedes to play as long as it's not in Swedish krona and that they're not targeting swedish players with their marketing/language. I was playing in Euros and in the english language. They have also sent me around 100 promotions this year and my account was fully open and deposits activated and my account has been registered in/from Sweden the whole time - which makes it a great coincidence that after 100 days into the new year, only after my considerable win are Swedes forbidden to play.

I have obviously made a stir about this and will continue doing so, through all means at my disposal, but the most incriminating thing in all this is that on Friday they actually had the audacity to link me to their terms saying that sweden hasn't been allowed since January - despite a simple google cache search shows that Sweden wasn't in the forbidden list as late as last week.

I am happy to provide any details you may need.
staus Unresolved
€3801
BonanzaGame Casino - 3 months later they still didn't pay me

I requested my withdrawal from this casino back in November after winning a big amount. They requested a bunch of documents , which I sent. It took me 2 month just to verify my account because I had to follow up on them through email and live chat. I had to post a complaint to an online website because they won't reply to my emails. After many weeks they started emailing me again and now my account is fully verified but they won't pay me! They told me "funds have been paid" but they did not send the funds!

I keep on contacting them through live chat and said I should email [email protected] but finance never replied!They said they paid it but I never received it! It has been almost more than 3 months and still he casino owes me missing payment €9,519.67.

This is what they emailed me so far,

Dear halaal08,

Your request for withdrawal of €9,519.67 has been sent for processing.

Cancelling of request can made in cashier (login is required for access).

To accelerate the procedure of withdrawal to the payment details the verification on the profile page (account) is recommended to pass in advance.

If you have any questions, you can contact us by email:

[email protected]

[email protected]

Sincerely,


BonanzaGame team

Dear halaal08,

Your withdraw from BonanzaGame has been processed.

Charged Amount, EUR: €9,519.67

Order Amount, USD: $10,848.63

If you have any questions or difficulties, please, contact us at:

[email protected]

[email protected]

Email for BonanzaGame notifications: [email protected]

Sincerely,


BonanzaGame team

Hello.

Your application has been fully processed by us. Please write to Financial Services for additional information: [email protected]

Sincerely,

Bonanza Game.

staus Unresolved
€9519.67

Complaint Statistics

Resolved 18
Avg. Amount $ 1,481
Avg. Complaint Duration 17 days
Avg. Response Time 3 days

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Player rating
7.3/10 31 reviews

Top reviews from our players

Been playing on BonanzaGame for about a month now and have had a good experience so far. At first I was a bit confused after claiming their welcome bonus because the bonus money won't show in games until you have played your deposit money. This was explained to me when I went on live chat. At times it might take a minute or two before they reply but they have always been responsive in the end. I made my first withdrawal recently and it processed super quickly! They verified my documents and sent my winnings within 24h.

When playing with bonus money there are a bunch of slot games that won't count toward wagering and maximum bet is low.

Dear VIMALA! Thank you for your feedback. Bonanza Game works on improving the product.

user avatar

One of my favorite casinos.

+ Relatively fast withdrwals.
+ Responsive support;
+ Unbelievable number of promos and offers - FREE SPINS, CASHBACK , WDAY ..

Very good casino and website

Thank you for your feedback. I'm glad you enjoyed our casino!

user avatar

Good casino. Nice bonus, I used bonus freespins for deposit 55$ - 50 spins no wager!))) Only deposit wager X3. Very fast cashout < 30min. Good, fast an friendly support. Thanks.

The game sometimes hangs. Fix it!! Also, site loads pages for loooooong time!!

Thank you for your feedback. Bonanza Game works on improving the product.

user avatar

Ok selection of games. That's all. They enjoy problems.

They are constant problem after problem- type of casino. You may have to go 100 different time's in chat to try to resolve simple issue. They don't care to give info in one session, you have to go again and again to get one reason per session. "Do that, then it's ok.".. Well then it's not, and you have to go again "Ok, you have to do that too." ok, nothing solved, and yet again same wheel goes around. Pain in b**** this place. The site has horrible layout.

They have term's and conditions that they do not state anywhere, so be aware for surprises. Play in better casino's.

Dear LUCA2! We apologize, indeed, it was our fault and as a compensation for the inconvenience we give you 30 free spins on the Jurassic park game.

user avatar

Bonanzagame casino is one of the latest casinos I explored. I noticed them on askgamblers when they got added to the newly added casinos list and since I am always eager to try out new casinos, I went to check them out.

There were many things that I instantly liked about this casino- first of all they offer a good welcome bonus package that varies from 150% to 100% match bonus and some offers also include free spins. Secondly they are powered by several software providers including Netent, so I was really excited.

So for their first welcome bonus they offer a match bonus of 150% along with 50 free spins on one of Microgamings slots, that's your choice. I read the terms and noticed that my country was allowed to play there. I did try to contact live chat to ask a few details but no one connected to the chat so I didn't bother. So after registration I went to the deposit page and deposited 20$ with my credit card. After that I didn't get any bonus whatsoever so I then contacted support again. I was told that I didn't use the promotional code and therefore I couldn't get the bonus. However, support told me that I could still use the code upon my next deposit, but again- I couldn't make a withdrawal of my first deposit I had just made. That was quite upsetting as I somehow didn't notice the code. Anyways I played Immortal Romance with my deposit and lost it quite soon.

The next day I made another deposit and claimed the bonus- this time successfully. I lost the match bonus but the spins were wager free so from them I managed to win 20$ that I withdrew to my skrill account and got within few hours without prior verification.

Overall I do like this casino and I think  that the bonuses are decent, but I think that match bonuses should have lower wagering. Also the variety of games that are available for mobile was quite small and as a fan for mobile play I was disappointed.

Site is fine. Game quantity is fine. Liked the website even though game selection is rather limited compared to others

Live help is no use at all: "I dont understand what you are saying" was probably the most common response to a simple question. In general I had about 6k @ withdrawal. I was told to make a deposit by credit card so it would be "easier" to withdraw my money. After I told them no I was given one withdrawal through skrill and rest left left waiting. Consider they promise 12 hours during the week & 24 hours at weekend, well took 3 days before they finally accepted that I wont use any other than skrill. I checked and the money came from rather dubious account with @gmail.com at the end. Perhaps they dont have an official account with sikrill? Anyway I would not recommend this site to anyone who intends o withdraw more than 1k. All my documents were accepted before withdrawal so that should not cause any delays. Anyway I'm far from happy and never ran into this type of delay tactics.

Dear FLAKKI! We regret that this has happened but the Security Service had suspicions and we were forced to request additional documents which is a regular practice in the casino, and is also described in our terms and conditions. Currently your account is fully verified and there won't be any delays. As for the Skrill account, we have an official account. $1000 has been withdrawn to your account immediately after verification, I think you were aware that $1000 is the daily limit. Today you would have received another $1000 and so on, but you decided to continue the game and unfortunately you have lost. In addition, repeating of requests for withdrawal only increases the period of their processing.

user avatar

In the world of online casinos its rare for me to be pleasantly surprised, because surprises are usually bad when it comes to casinos :P

Only have positive words to say about Bonanzagame. I joined a couple of days ago and took first deposit bonus, managed to complete wagering and my first cashout was approved in less than 30 mins !

My next cashout took around 20 mins or so, and its rare to get so fast cashouts even for accredited casinos so I was really pleasantly surprised.

Free spins dont have wagering, and they often have promotions that give 10-50 free spins per deposit on some nice slots too, so thats another huge plus obviously.

Good selection of slots, with only a couple of providers missing but they do have Netent, Microgaming and one of my fav, Endorphina games and its definitely one of fastest paying casinos with Endorphina games I could find.

Really great first impression and I think ive found my new favorite site with Endorphina slots (hopefully they add newer slots too) and if they had some other providers, I would give them 10 instead of 9 stars.

No Thunderkick, Merkur or Yggdrasil slots, and from my understanding no VIP or rewards program of any sorts? Other than that its a top notch casino, even if it has a bit odd name :)

Thanks for the feedback! As I said, we would work on adding new providers and we'll definitely do that. As for the VIP program, you can contact support service and our manager will choose the desired offer for you. We are glad that you are with us!

user avatar

No wagering on spins, payout and verification was fast, within 2 hours. Good selection on games. Good bonus offers that are not non-sticky. If you happen to win with own money, you can withdraw them.

Slow site, lagging a lot, game's lagging etc. So I think they still have to work for getting site to work better since the lagging was really bad. Had few problem's and support were talking strangely so I was confused many time's. But still got good session and withdrawal made.

Thank you for your feedback, I will definitely pass your comments on the site's work on to specialists. I'm glad you enjoyed our casino!

user avatar
Inactive user
9/10

Extremely fast payouts! I had my account verified and and payouts processed in less than 2 hours. Only average wagering requirements but the bonus seems to be non sticky. The coin values on some netent games are different from what I am used to so I made bets over the bonus bet limit. I notified support and was told that since I was still on my real money balance this was not an issue and that it is not possible to make higher bets on the bonus. I like when casinos have settings like this instead of confiscating your money over one wrong press of a button.

Does not work very well with multislotting which I like to do. Could have had more games (play n go, Yggdrasil) but it is a relatively new casino so that may come later. Otherwise not much negative to say.

Dear JOROM88! Bonanza Game works on improving the product and we will eventually add even more providers!

user avatar

I registered at BONANZAGAME CASINO by the forum. I made my first deposit of $ 20, the 150% bonus was credited to my account. I chose to play the 50 free spins on the slot game of thrones 15 lines. With the 50 free spins I won $ 145.

After more than one hour of games I managed to make a withdrawal of $ 100, fast payment, in less than 5 minutes on my account Neteller. It is at very good casino, I advise you to play at this casino.

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