1.4.19, i make a deposit of 175.- and lost everything.
at bonanza casino there is a daily cashback available. see file attached.
the same day at 21:30 (UTC +2) my cashback (20%) was not credited. i was on chat to get the daily cashback. the cashback will be credited next day they told.
i had the same cashback trouble 3 times in a row. each day they told, that they have some problems and it will credited the next day. after 1 hour waiting on chat they credited usually.
this time already 2 days gone, i don’t get my cashback or a notification,
today, i was also on chat and i don’t get my cashback. see attached chat transcript.
what can i do? please help me. when this happens one time it is ok, but that happens always.
can they delay the cashback always like this?
please help me to get my cashback.