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BonanzaGame Casino - Very very slow payment and finance never replies!

UNRESOLVED
Complaint Info
Disputed casino BonanzaGame Casino
Reason Delayed payment
Amount € 600
Posted on September 24, 2019

I have active pending withdrawal of 100 euros on bonanzagame.com. I still have remaining casino balance of 500 euros.

I sent many emails to suppor­[email protected]­ona­nza­gam­e.com financ­[email protected]­ona­nza­gam­e.com asking them to send all my balance to my preferred payment method but they never replied.

I asked live chat person and told me to email financ­[email protected]­ona­nza­gam­e.com and told them that finance have not been replying to my emails. Noted that I sent all documents request and account is fully verified.

For some unknown reason I was only able to withdraw 100 euros per withdrawal.

I asked them through live chat person and told me that I should email financ­[email protected]­ona­nza­gam­e.com but they do not reply.

I have been trying to withdraw my balance since 3 months ago.

The most recent withdrawal that they have paid was on September 2 amounting to 100 euros. Since then they never replied to my emails and live chat person kept on saying the same thing, to email finance.

I have been very patient with them as they were paying but in a very very slow pace. I have given a lot of time and effort emailing and talking to live chat since June for my withdrawal/balance.

I just hope that they will pay all of my balance so I can rest my mind in ease.

Posted on September 24, 2019

Hello!

All active withdrawal requests have been successfully processed and our obligations have been fulfilled.
Ask the Askgamblers team to close the complaint as soon as possible.

AskGamblers
Posted on September 28, 2019

Dear @aleilx,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Posted on September 30, 2019

hello they paid the 100 euros but I am still waiting for the 500 euros withdrawal.

AskGamblers
Posted on October 3, 2019

Dear BonanzaGame Casino,

Please let us know if there's some update regarding this case.

AskGamblers
Posted on November 27, 2019

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

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