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BonanzaGame Casino - 3 months later they still didn't pay me

UNRESOLVED
Complaint Info
Disputed casino BonanzaGame Casino
Reason Delayed payment
Amount ‚ā¨ 9519.67
Posted on February 20, 2019

I requested my withdrawal from this casino back in November after winning a big amount. They requested a bunch of documents , which I sent. It took me 2 month just to verify my account because I had to follow up on them through email and live chat. I had to post a complaint to an online website because they won't reply to my emails. After many weeks they started emailing me again and now my account is fully verified but they won't pay me! They told me "funds have been paid" but they did not send the funds!

I keep on contacting them through live chat and said I should email financ¬≠[email protected]¬≠ona¬≠nza¬≠gam¬≠e.com but finance never replied!They said they paid it but I never received it! It has been almost more than 3 months and still he casino owes me missing payment ‚ā¨9,519.67.

This is what they emailed me so far,

Dear halaal08,

Your request for withdrawal of ‚ā¨9,519.67 has been sent for processing.

Cancelling of request can made in cashier (login is required for access).

To accelerate the procedure of withdrawal to the payment details the verification on the profile page (account) is recommended to pass in advance.

If you have any questions, you can contact us by email:

suppor¬≠[email protected]¬≠ona¬≠nza¬≠gam¬≠e.com

financ¬≠[email protected]¬≠ona¬≠nza¬≠gam¬≠e.com

Sincerely,


BonanzaGame team

Dear halaal08,

Your withdraw from BonanzaGame has been processed.

Charged Amount, EUR: ‚ā¨9,519.67

Order Amount, USD: $10,848.63

If you have any questions or difficulties, please, contact us at:

suppor¬≠[email protected]¬≠ona¬≠nza¬≠gam¬≠e.com

financ¬≠[email protected]¬≠ona¬≠nza¬≠gam¬≠e.com

Email for BonanzaGame notifications: garden¬≠ia_¬≠cho¬≠[email protected]¬≠ahoo.in

Sincerely,


BonanzaGame team

Hello.

Your application has been fully processed by us. Please write to Financial Services for additional information: financ¬≠[email protected]¬≠ona¬≠nza¬≠gam¬≠e.com

Sincerely,

Bonanza Game.

Posted on February 22, 2019

Hello!

We made a request in Cubits, waiting for a response.

garchop8 India
Posted on February 25, 2019

It is frustrating that hey are not reply to my email and chat is just saying the same thing over and over again. Not telling me the real issue.

Posted on February 25, 2019

Write on financ­[email protected]­ona­nza­gam­e.com and you will be answered. Support does not have information on your subject.

Posted on February 28, 2019

I told you that I have emailed financ­¬≠[email protected]­b¬≠o­na¬≠­nza­¬≠ga­m¬≠e.com many times before but they never reply !
I will email them again today!

AskGamblers
Posted on March 2, 2019

Dear BonanzaGame Casino,

Please let us know if there's some update regarding this case.

Posted on March 5, 2019

I still have no reply from them and have not gotten any payment. Above they say they have asked Cubits. Are they talking about the exchange that is no longer operating? https:­//n­ews.bi­tco­in.c­om­/u-­k-c­ryp­toc­urr­enc­y-e­xch­ang­e-c­ubi­ts-­shu­ts-­dow­n-a­fte­r-3­3m-­scam/

garchop8 India
Posted on March 8, 2019

I have not gotten a reply from them.
Did they contact you?

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