I requested my withdrawal from this casino back in November after winning a big amount. They requested a bunch of documents , which I sent. It took me 2 month just to verify my account because I had to follow up on them through email and live chat. I had to post a complaint to an online website because they won't reply to my emails. After many weeks they started emailing me again and now my account is fully verified but they won't pay me! They told me "funds have been paid" but they did not send the funds!
I keep on contacting them through live chat and said I should email financ[email protected]onanzagame.com but finance never replied!They said they paid it but I never received it! It has been almost more than 3 months and still he casino owes me missing payment €9,519.67.
This is what they emailed me so far,
Your request for withdrawal of €9,519.67 has been sent for processing.
Cancelling of request can made in cashier (login is required for access).
To accelerate the procedure of withdrawal to the payment details the verification on the profile page (account) is recommended to pass in advance.
If you have any questions, you can contact us by email:
Your withdraw from BonanzaGame has been processed.
Charged Amount, EUR: €9,519.67
Order Amount, USD: $10,848.63
If you have any questions or difficulties, please, contact us at:
Email for BonanzaGame notifications: gardenia_cho[email protected]ahoo.in
Your application has been fully processed by us. Please write to Financial Services for additional information: financ[email protected]onanzagame.com