Betcart Casino Complaints

Betcart Casino delay in payment of 26290 USD

Hello AskGamblers Team,

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I am filing a formal complaint against Betcart Casino. I am a high-value player (VIP Level 9) and a long-term loyal member with 9 years of tenure on the platform. Over the last month alone, I have deposited approximately $28,300.

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My current winning balance is 4,971,000,000 IRT (approx. $26,290). I completed full KYC verification on July 21st, and all my documents were approved.

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The casino has engaged in deceptive and unfair behavior:

On August 5th, they abruptly disabled my cryptocurrency withdrawal option, forcing me to use bank transfers.

The support team explicitly instructed me to submit withdrawal requests, claiming they would be approved after a "review." Following their exact instructions, I submitted withdrawal requests three separate times, but all three were rejected after waiting for 72 hours each time.

My current withdrawal request is now stuck in "Special Review" for over 72 hours, following the previous three rejections.

Most alarmingly, the support team has now started ignoring my inquiries and closing my chats without providing any answers, which is a clear act of "ghosting" a high-tier VIP customer and a member of 9 years.

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As a Level 9 user and a loyal member for nearly a decade, I have acted in good faith and followed all rules. The casino's misleading instructions, repeated rejections, and subsequent silence are absolutely unacceptable. I have provided screenshots of my VIP status, the disabled crypto withdrawals, and the history of rejected/pending transactions.

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I request AskGamblers to mediate this situation immediately to ensure the casino honors its payment obligations.

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Thank you for your professional assistance.

< full name removed >

Unresolved

$26,290

No pay no respond

I played casino at Betcart. Fully verified account. Now I have balance of 3.1k EUR plus a withdrawal of 2.0k EUR pending for a long time - so I have a total of 5.1k EUR that I need to recover from them. (Screenshot attached, private)

Betcart ignore my emails and will not give me any information about my withdrawals - please help.

Resolved

€5,100

No payment after 3 weeks

Hi.

Betcart didn't pay my withdrawal which is 590 millions IRR (Iranian Rial) (about 2200 US$).

After 2 weeks of requesting nothing happened, so I canceled my request and summited it again 10 days ago.

Betcart online support is telling me everyday that I need to wait for payment team and they gave the email of payment team to be in contact with them directly. I sent emails, but no answer.

I'm sending a screenshot from inventory and account, and the date of the requests when withdrawals were sent.

Please check my complaint.

Unresolved

$2,200

Refusing to open my account, withholding my deposits

Hi , i've been playing in betcart casino about 2 years and they closed my account asking to pass kyc procedure , i gave them every documents they wanted but got no response from them about 2-3months , i also had nearly 1.4k USD in my account .

I had two deposits in amounts of 900 USD and 500 USD , both by perfectmoney payments system , i just want to withdraw my initial deposit and get out of their casino for good !

Please help me askgamblers

Evidence supporting my statements are attached !

Rejected

$1,400

Casino refuse to pay my 2700USD

Hi
Ive been playing in betcart casino for nearly 1 month and there was no problem with small amount of withdrawals but when i deposited more than 2k USD and after playing i requested a withdraw 2700 usd they refused to pay .
I will attach the screenshot of my withdraw , you can see the status of withdraw is "Allowed" but not "Paid" since 12th October.

I also tried to contact with them (no online chats , just through email) they answered it will take time to investigate into this matter and they didnt even say how much time does it take !!!

Username: shahinpelmeh

Rejected

$2,700

Not paying my $4,600 withdrawal

Hi. betcart not pay my money 4600 usd .They passed 20 day not pay my money and do not answer me

I even told them only Money deposited Give me back But no answer to me.

I'm sending a screenshot From inventory and account And the date of the request was sent withdrawal

Please check my complaint

Resolved

$550

Blocked my account, unable to withdraw the remaining balance

Betcart has blocked my account as they "stop providing service to accounts registered in your country temporarily" (Sweden). The mail had a friendly note that I can withdraw my funds, but considering that my account is blocked and they don't answer phone calls or mails it makes it impossible. I have tried off and on to get in touch with them for several months.

Resolved

€1,140

Account not accessible

I would like to access my account but I couldn't login and I still have money in my account. I tried talking to emailling them but they're responsed to me was in Arabic. I just want my money back including the ones with the open bets. my last complaint was rejected by askgamblers but betcart does not response to me unless I put out a complaint in here.

Resolved

€5,459

Account closed, 15,000 balance locked

Hi guys, I used to play on betcart. In December they closed all acounts for region. As I wanted to withdraw my money (about 15k), I got no replies and if I get one, it‘s only some kind of an excuse. Now I don‘t even have access to my account! I really need my money! Please help me out in someway!!! I don‘t care how I get my money (bank transfer, skrill...)!

Resolved

€12,331

Account closed with €52908.94 balance, no answers and no payments after that

Hello.

played on betcart, and made a request for payout on the mid of September. the amount is 52908,94. I have no access anymore to the account, because at the beginning of December they were writing me, that they close all Austrian accounts, because they don't offer service anymore in Austria. What did they say about my withdrawal? Excuses all the time. (we assure that your balance is safe, we need more time blablablaba). Last Message was on the end of december. Nothing more except the message on 3th of December, where they told me that Austrians are not allowed anymore. They told me numerous times that the financial department taking care of it and resume to me shortly. Never saw an euro of this money. Please help me, dunno what to do anymore.

I can't even attach files, because I have no access anymore to my account.... Its a shame. The E-mails I can forward too you, if you want.

Unresolved

€52,909

No access to my account & no chance to withdraw my balance

Hello, betcart stopped providing services to accounts registered in Austria in December. No problem, but unfortunately betcart also locked all existing accounts so its impossible to make any payouts. My balance should be around 2k, can´t tell the exakt amount as mentioned above I have no access to my account anymore. Betcart mail customer service is answering, but very slow about every two weeks and with no relevant informations, just the common excuses. As it is not possible any more to play at betcart from Austria, I would like to gain access to my account as soon as possible and withdraw the whole balance. Appreciate your assistance @betcart customer service

Resolved

€2,000

No payout since November after winning €53,000

Hi, I just wanted to inform you that Betcart Casino doesn't pay me out since my first request at the beginning of November (over 53.000€!!!!!!)! It's unbelieveable, they don't answer my mails or they answer 2-3 weeks later, they locked my account and so on. I'm not able to do anything about my money, that's really horrible. I got an answer in the middle of November, that they can't withdraw my casino-winnings, cause there is a 2000€-limit per week. I'm really upset and there is nothing to do about it. Please be so kind and help me out, I can send you screenshots of my mailing-history (I wrote 20-30 mails by now). Thanks in advance, Wolfgang

Unresolved

€53,000

Closed my account and now delaying payment of almost 60k for over a month

Hello!

My Betcart account has been closed in the beginning of december due to country restrictions, no problem with that. As I cant log in I dont know my exact balance, but it should be something around 57-60k. I never had the chance to request a withdrawal and on my mails the answers are always the same (your balance is safe, we are processing your request etc.). if it takes a week i wont complain, but as this is going on for a month now I am worried about my money.

I hope this could help me somehow as I am really desperate and dont want to lose this money.

Unresolved

$60,000

Delayed payments and no access to account

I've been a Betcart customer. I don't have access to my account anymore because Betcart doesn't provide services to the people from my country any longer. My account was fully verified before first withdrawal from July. I was paid in Spetember. I thought the withdrawal problems were over so 13.10.2017 I requested next withdrawal : 950 E . I've sent many emails to Betcart support but the last answer was from 29.11.2017. As I have mentioned they closed my account in December because of country restriction. I attach a screenshot from my Betcart account from 4th of December as a proof my claim. I would like to make a request for withdrawal the whole Betcart balance: 4914 EUR (950 E pending withdrawal + 3964 E from betcart balance) to registered Skrill address as I used this method for deposits.

Resolved

€4,914

Owing me over 15k euros since September

Hello. played on betcart, and made a request for payout on the mid of September. the amount is around 15k (I have no access anymore to the account, because at the beginning of December they were writing me, that they close all Austrian accounts, because they don't offer service anymore in Austria). What did they say about my withdrawal? Excuses all the time. (we assure that your balance is safe, we need more time blablablaba). Last Message was on 29th of November. Nothing more except the message on 3th of December, where they told me that Austrians are not allowed anymore. They told me numerous times that the financial department taking care of it and resume to me shortly. Never saw an euro of this money. PS: previously I've waited for around 9k 2 months too.... 15k was the remaining balance, and I withdrew on mid of September, as stated above. Please help me, dunno what to do anymore. I can't even attach files, because I have no access anymore to my account.... Its a shame. The E-mails I can forward too you, if you want.

Resolved

€15,000

Delayed €250 payment for weeks

I am waiting for a 250€ payout for more than 3 months and I am not getting anything. I am constantly getting e-mails where they are promising me that i am going to get paid out but still nothing. Lately I can't even sign in, and I have more than 450€ in my account. Reading some forums, I discovered I wasn't the only one with the same problem. I would appreciate every piece of info or advice. Thanks for your help.

Resolved

€250

''Technical problems'' delaying withdrawals for months

Hi, I have been waiting my withdrawal 6 months and ive heard all the excuses about technical problems and how my money are safe so no problems. I want to believe they are safe but all i want is withdraw them too. 2 months ago they said i can have my money but couple of days later said my withdrawal is too big :) Ive made fully verification, last one was when i had to take selfie with my passport with 2 different backgrounds. They also said i have to withdraw to skrill and when i made that account i had to withdraw to neteller and then bank account and so on.. all about playing time. ( I made my deposit with credit card) Now i want my pending money 1000€ and also 2350€ which are in my BC account to my bank account. You can have that 0.61€ what is left. Best Regards Jarno

Resolved

€3,350

Delayed withdrawal for three months

Been waiting for a withdrawal of 10000 SEK since mid september now. I've sent several emails but it's always the same answer, technical issue, bit weird since many complaints have been resolved here during that time. Now they've suspended players from certain countries and completely stop responding. They gave a heads up about the suspension and obliged to withdraw the funds, but I couldn't since the maximum amount the system allows is 10000 SEK, so I still have 64000 SEK on the account which I can't access. I would like Betcart to withdraw my whole balance 64000 SEK and not just 10000, so we can resolve this once and for all.

Resolved

kr64,000

Delayed 9,500 AUD payment and no communications again

I made my second withdrawal of 9500 aud I think 3 weeks ago. I haven't heard anything from betcart, tried to send them an email multiple times but no reply. I could still remember my last withdrawals, it took them about 5 months to pay me. They managed to pay me thru neteller, I just do not know what is the problem again now.

Resolved

$9,500

Not processing my payment after waiting over 2 months

Hello there, It has been over 3 months now since I requested for a withdrawal (slightly over 2000Euro). After numerous verifications, they finally confirmed that my account has been successfully verified and my payment should be processed soon. Its been 2 months and I still haven't received the payment. Despite numerous requests, there has been no progress. My account has been locked today for whatever reason and I can no longer access it. Ticket #13507. Please help.

Resolved

€2,000

Giving me a hard time cashing out over 50,000 SEK in winnings ignoring my withdrawal requests

Hi. I have wanted to make i withdrawl for mote than 1 month now. I've wanted to withdraw all my balance. I have now 49k sek in my account and 3k sek pending. I have done all the verification process including phone verification. And since after that they've stopped answering my emails. And there is no answers from phone support etc. I have never played with any bonuses. Since they only let me 10k sek withdrawl each time maximun, i had 10k sek pedning withdraw for more than one month. After that i have got scared so i cancelled the 10k sek and i have made a new withdrawl of 3k sek now via mastercard. And they still dont answer my emails or calls. If betcart read this i want to withdrawl all my balance 49k sek and my pending 3k sek.

Resolved

kr52,000

Withdrawal taking way too long

After last (successfull!) complaint via AskGamblers.com I got my withdrawal to Skrill after 3 months of "technical issues". After that, played, won some money and would like to make an withdrawal. Sent an email twice to 3 different adresses, again the same "technical issues" answers, FB chat not working at all. In the meantime, BetCart went down for day and a half, "for a new software update", installed new website, I wagered some bets, profited 130€, just to see that TOMMOROW they went back to old software and CANCELED all my bets and balance was back to day before, just to see that all my bets were erased like they were non-existent. Offcourse, nobody is also picking up the phone and now I am completely scared for my funds there. I sent an email 2 weeks ago requesting 2k€ withdrawal, but I would like to change that into 3k€ when the representative sees this. So, for Betcart representative: 1. Please send me my money on Skrill, as agreed and requested, 3k€ 2. What is going on with your website? Are you going for a new software? Why did you cancel my bets? Is it safe AT ALL to play now, without fear that my bets and winnings will be erased later? Kind regards

Resolved

€4,000

Stalling payments

Okay here is the problem. I made a deposit at betcart for a few mounts ago. It looked like a really good site. I was really lucky winning in casino and live betting and turned that money to around 8000-9000$. The 19th October I made my first withdraw request. The problem was that the maximum amount withdraw was 1000$ But I wanted to withdraw a lot more. My account was fully verified and I had send them papers of everything they wanted, even done some telephone verification. I waited and waited for the money but nothing happened. I tried to contact them on mail, facebook, Twitter but no answer. The last day I heard from them was 10 days ago and I have sent them 15 emails after that but no answer. They certainly don’t answer in 48 hours as they say they should. So here I stand now. Betcart are not answering me and they’re not giving my money. I don’t feel that my money are safe there so I want to make a bigger withdraw then 1000$.

Resolved

$1,000

Delayed payment since July

I have requested an initial withdrawal of $1000 USD last june 2017. My account has been fully verified already. But until now i havent received any payment.. kindly help me reaolve this issue. Thanks. One more thing, when i logged in to my account, i cant request for further withdrawal. I think they blocked the system. Thanks

Resolved

$5,500

Betcart Casino Complaint Stats