Complaint #70 Betcart Casino

No payment after 3 weeks

By Amin N.

5 years ago

Message on forum

Hi.

Betcart didn't pay my withdrawal which is 590 millions IRR (Iranian Rial) (about 2200 US$).

After 2 weeks of requesting nothing happened, so I canceled my request and summited it again 10 days ago.

Betcart online support is telling me everyday that I need to wait for payment team and they gave the email of payment team to be in contact with them directly. I sent emails, but no answer.

I'm sending a screenshot from inventory and account, and the date of the requests when withdrawals were sent.

Please check my complaint.

Disputed Casino Betcart Casino

Reason Delayed payment

Amount $2200

Discussion

alinasiri525

• Iran • 1 reviews

4 years ago

Dear Askgamblres
Good day. It is so clear that Betcart casino do not cooperate to move forward.

As I mentioned every 4 days Betcart come and tells us that the relevant team....

Betcart casino deleted all I requested to withdraw in my account in Betcart. They even dont answer what is happenning.

I request from the esteemed administrator of the Askgamblers to intervent my complaint directly.

Betcart's answers are completely baseless and illogical.

It is near 4 months they didnt pay me.

Betcart Casino

• Representative

4 years ago

Dear Ask Gamblers,

Relevant team is investigating on this case. We will update you once we have an answer.

Best Regards
Diana Bell
Compliance Team

AskGamblers

• Support Team

4 years ago

Dear Betcart Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence, since two months is a very long period to complete the investigation. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thanks in advance for your cooperation.

alinasiri525

• Iran • 1 reviews

4 years ago

Betcart casino while you are investigating!! can you explain about my withdraws deletion? So stupid, Checking my name and other infos from my passort and also bank cards takes only 2 minutes, investigators.

Dear Askgamblers

It is clear they dont want to do anything. A
About 4 months and nothing. They have my documents from october 1 and today is october 30 and they reply Repetitious.

Betcart Casino Complaint Stats

Resolved 25 / 30

Avg. Amount $12,369

Avg. Complaint Duration 28 days

Avg. Response Time 3 days

Betcart Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 22 out of 26 complaints in this category have been resolved.

This operator's average complaint duration is 28 days, while the average duration across all operators is 8 days.

Betcart Casino Complaints

See all complaints for this casino

Betcart Casino delay in payment of 26290 USD

Hello AskGamblers Team,

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I am filing a formal complaint against Betcart Casino. I am a high-value player (VIP Level 9) and a long-term loyal member with 9 years of tenure on the platform. Over the last month alone, I have deposited approximately $28,300.

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My current winning balance is 4,971,000,000 IRT (approx. $26,290). I completed full KYC verification on July 21st, and all my documents were approved.

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The casino has engaged in deceptive and unfair behavior:

On August 5th, they abruptly disabled my cryptocurrency withdrawal option, forcing me to use bank transfers.

The support team explicitly instructed me to submit withdrawal requests, claiming they would be approved after a "review." Following their exact instructions, I submitted withdrawal requests three separate times, but all three were rejected after waiting for 72 hours each time.

My current withdrawal request is now stuck in "Special Review" for over 72 hours, following the previous three rejections.

Most alarmingly, the support team has now started ignoring my inquiries and closing my chats without providing any answers, which is a clear act of "ghosting" a high-tier VIP customer and a member of 9 years.

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As a Level 9 user and a loyal member for nearly a decade, I have acted in good faith and followed all rules. The casino's misleading instructions, repeated rejections, and subsequent silence are absolutely unacceptable. I have provided screenshots of my VIP status, the disabled crypto withdrawals, and the history of rejected/pending transactions.

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I request AskGamblers to mediate this situation immediately to ensure the casino honors its payment obligations.

‌

Thank you for your professional assistance.

< full name removed >

Unresolved

$26,290

No pay no respond

I played casino at Betcart. Fully verified account. Now I have balance of 3.1k EUR plus a withdrawal of 2.0k EUR pending for a long time - so I have a total of 5.1k EUR that I need to recover from them. (Screenshot attached, private)

Betcart ignore my emails and will not give me any information about my withdrawals - please help.

Resolved

€5,100

Refusing to open my account, withholding my deposits

Hi , i've been playing in betcart casino about 2 years and they closed my account asking to pass kyc procedure , i gave them every documents they wanted but got no response from them about 2-3months , i also had nearly 1.4k USD in my account .

I had two deposits in amounts of 900 USD and 500 USD , both by perfectmoney payments system , i just want to withdraw my initial deposit and get out of their casino for good !

Please help me askgamblers

Evidence supporting my statements are attached !