Complaint #41 Betcart Casino

Account closed, 15,000 balance locked

By Patrick Z.

8 years ago

Message on forum

Hi guys,

I used to play on betcart. In December they closed all acounts for region. As I wanted to withdraw my money (about 15k), I got no replies and if I get one, it‘s only some kind of an excuse. Now I don‘t even have access to my account!

I really need my money! Please help me out in someway!!!

I don‘t care how I get my money (bank transfer, skrill...)!

Disputed Casino Betcart Casino

Reason Declined payment

Amount €12331

Discussion

AskGamblers

• Support Team

8 years ago

Upon the information and evidence provided on behalf Betcart Casino management within their latest post, AskGamblers Complaints Team confirm that player had been paid in full. Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Betcart Casino

• Representative

8 years ago

Hello Pak365365,

Our agent tried to contact you but unfortunately the call was transferred to your mailbox .

First of all let us assure that your balance amount was never changed since the day we stopped providing services in your country. You have no open bets or any pending transfers which means that the amount in your balance is final.

According to your transactions , your last bet was placed on 03-12-17 - 17:12:31 on the match PAOK FC (Wom) Vs Aris Thessaloniki (Wom) with a selection PAOK FC (Wom) Asian Handicap (-0.75) . The total stake was 158.21 EUR ,odds 1.65 . The bet was a losing bet.

After 2 losing bets you had one settlement of a bet placed on Yakin Dogu Universitesi BGD (Wom) V Mersin Buyuksehir Belediye SK (Wom) with the selection Yakin Dogu Universitesi BGD (Wom) (-9.5) . Your total stake amount was 200 EUR with odds 1.85 and your winning amount was equal to 370 EUR.

This amount was the last transaction you had and after adding it to your balance of 11,961.07 EUR your final balance becomes 12,331.07 EUR.

We have also provided Ask Gamblers Team with necessary evidence and are open to provide any information that might be needed.

Hope this helps and please feel free to contact us in case you have any questions.

Best Regards,

betcart Team

pak365365

• Austria

8 years ago

this is ridiculous! yöu are closing my account with a bit over 14k and than you are cashing out only 12.3k and say „that‘s it“, with me having no chance to log into my account!

Betcart Casino

• Representative

8 years ago

Hello PAK365365,

Thank you for confirmation.

Please be kindly informed that the total amount in your balance was equal to the amount refunded to you.There was no amount remaining in your account.

Should you have any further questions please feel free to contact us.

Best Regards,

betcart Team

Betcart Casino Complaint Stats

Resolved 25 / 29

Avg. Amount $11,889

Avg. Complaint Duration 28 days

Avg. Response Time 3 days

Betcart Casino Complaints

See all complaints for this casino

No pay no respond

I played casino at Betcart. Fully verified account. Now I have balance of 3.1k EUR plus a withdrawal of 2.0k EUR pending for a long time - so I have a total of 5.1k EUR that I need to recover from them. (Screenshot attached, private)

Betcart ignore my emails and will not give me any information about my withdrawals - please help.

Resolved

€5,100

No payment after 3 weeks

Hi.

Betcart didn't pay my withdrawal which is 590 millions IRR (Iranian Rial) (about 2200 US$).

After 2 weeks of requesting nothing happened, so I canceled my request and summited it again 10 days ago.

Betcart online support is telling me everyday that I need to wait for payment team and they gave the email of payment team to be in contact with them directly. I sent emails, but no answer.

I'm sending a screenshot from inventory and account, and the date of the requests when withdrawals were sent.

Please check my complaint.

Unresolved

$2,200

Refusing to open my account, withholding my deposits

Hi , i've been playing in betcart casino about 2 years and they closed my account asking to pass kyc procedure , i gave them every documents they wanted but got no response from them about 2-3months , i also had nearly 1.4k USD in my account .

I had two deposits in amounts of 900 USD and 500 USD , both by perfectmoney payments system , i just want to withdraw my initial deposit and get out of their casino for good !

Please help me askgamblers

Evidence supporting my statements are attached !