Betcart Casino - No payout since November after winning €53,000

Dear Player,

We are sorry you have experienced such difficulties with your payout.

We are looking into this for you, please bear with us as will revert shortly.

If you need any further assistance in the meantime, you are welcome.

Best Regards,

betcart Team

I don‘t know if I‘m happy about your answer here or angry that you‘re answering just in time in an official Forum. Why is it so hard to anwer my questions and complaints via E-Mail?

It‘s really annoying by now, so just give me a timeline WHEN my money will be on my bank account! It‘s way too long I waited, so I‘m pretty sure that it will go fast and simple from this point now!

Best regards!

Dear Betcart Casino,

Please let us know if there's some update regarding this case.

Update from my side:

Got an E-Mail from them where they say that I have to send them the proof of any deposit made in their website. They need method, amount and a screenshot of my payment proof. I already sent them all this things including a picture of my credit card from both sides at the 4th of November (!!) - that's 2 1/2 months ago! Sent it again now.

Thanks and best regards

Dear Player,

Thank you for sending your documents.

We have already transferred them to the relevant department and they are being investigated.

Our support Team will contact you once the verification is finished .

Please note that additional documents might be required to assure the security of your account,

Thank you for your time and consideration.

Kind Regards,

betcart Team

You told me the same thing a week ago. And in November when I sent you my documents. I sent you everything you wanted:

-) credit card both sides
-) picture of credit card bill where you can see my payments to you
-) photo of passport
-) online banking screenshot

How long does it take to verify the account? Another 3 months?

Best regards!

Got an E-Mail today in the morning that they need again those documents...which I sent on November 4th (the right way, i made photo of the things). They must be kidding me...

Although I sent them the documents again now...hope there is a solution coming soon.

Best regards

Dear Player ,

Thank you for your patience.

This is to inform you that , our Support team has checked and already replied to you.

Hereby, we kindly ask you to check your email and reply to us accordingly.

Thank you for your time and consideration.

Kind Regards,

betcart Team

Had to send the utility bill AGAIN...hope that everything is fine now and my money will be here at the beginning of the next week.

Dear Player,

We would like to confirm that all your documents that you sent were received. They are being checked by the relevant team and we are assuring you that you will be informed regarding the result.

Please bear whit us , while your documents are being investigated.

Thank you for your time.

Best Regards,

betcart Team