Complaint #38 Betcart Casino

No payout since November after winning €53,000

By Wuifal

8 years ago

Hi, I just wanted to inform you that Betcart Casino doesn't pay me out since my first request at the beginning of November (over 53.000€!!!!!!)! It's unbelieveable, they don't answer my mails or they answer 2-3 weeks later, they locked my account and so on. I'm not able to do anything about my money, that's really horrible. I got an answer in the middle of November, that they can't withdraw my casino-winnings, cause there is a 2000€-limit per week. I'm really upset and there is nothing to do about it. Please be so kind and help me out, I can send you screenshots of my mailing-history (I wrote 20-30 mails by now). Thanks in advance, Wolfgang

Disputed Casino Betcart Casino

Reason Delayed payment

Amount €53000

Discussion

AskGamblers

• Support Team

8 years ago

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Wuifal

• Austria

8 years ago

Of course it will be reversed. You are holding back my money I won. You told me that you will send me my history on my personal adress. This was on March 24th. Nothing happened since then. I'm not able to log in since NOVEMBER (!!) and so I'm not able to see my history. Worst online casino/bookie ever. Unbelieveable.

Betcart Casino

• Representative

8 years ago

Dear Wuifal,

Thank you for your reply.

All betcart accounts are reviewed on a regular basis by our Risk Management Team. When reviewing the account, first we are informing user about the case (if such exists), and only after this are taking actions based on our Terms and Conditions. We would make you aware that this decision has been made at the highest level and will not be reversed.

Best Regards,

betcart Team

Wuifal

• Austria

8 years ago

This opens the questions why you aren't eligible to provide the information? Are you hiding something? I want a proof (and I'm pretty sure askgamblers and the community too) that those winnings you mention were really from Casino.

Betcart Casino Complaint Stats

Resolved 25 / 30

Avg. Amount $12,369

Avg. Complaint Duration 28 days

Avg. Response Time 3 days

Betcart Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 22 out of 26 complaints in this category have been resolved.

This operator's average complaint duration is 28 days, while the average duration across all operators is 8 days.

Betcart Casino Complaints

See all complaints for this casino

Betcart Casino delay in payment of 26290 USD

Hello AskGamblers Team,

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I am filing a formal complaint against Betcart Casino. I am a high-value player (VIP Level 9) and a long-term loyal member with 9 years of tenure on the platform. Over the last month alone, I have deposited approximately $28,300.

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My current winning balance is 4,971,000,000 IRT (approx. $26,290). I completed full KYC verification on July 21st, and all my documents were approved.

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The casino has engaged in deceptive and unfair behavior:

On August 5th, they abruptly disabled my cryptocurrency withdrawal option, forcing me to use bank transfers.

The support team explicitly instructed me to submit withdrawal requests, claiming they would be approved after a "review." Following their exact instructions, I submitted withdrawal requests three separate times, but all three were rejected after waiting for 72 hours each time.

My current withdrawal request is now stuck in "Special Review" for over 72 hours, following the previous three rejections.

Most alarmingly, the support team has now started ignoring my inquiries and closing my chats without providing any answers, which is a clear act of "ghosting" a high-tier VIP customer and a member of 9 years.

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As a Level 9 user and a loyal member for nearly a decade, I have acted in good faith and followed all rules. The casino's misleading instructions, repeated rejections, and subsequent silence are absolutely unacceptable. I have provided screenshots of my VIP status, the disabled crypto withdrawals, and the history of rejected/pending transactions.

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I request AskGamblers to mediate this situation immediately to ensure the casino honors its payment obligations.

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Thank you for your professional assistance.

< full name removed >

Unresolved

$26,290

No pay no respond

I played casino at Betcart. Fully verified account. Now I have balance of 3.1k EUR plus a withdrawal of 2.0k EUR pending for a long time - so I have a total of 5.1k EUR that I need to recover from them. (Screenshot attached, private)

Betcart ignore my emails and will not give me any information about my withdrawals - please help.

Resolved

€5,100

No payment after 3 weeks

Hi.

Betcart didn't pay my withdrawal which is 590 millions IRR (Iranian Rial) (about 2200 US$).

After 2 weeks of requesting nothing happened, so I canceled my request and summited it again 10 days ago.

Betcart online support is telling me everyday that I need to wait for payment team and they gave the email of payment team to be in contact with them directly. I sent emails, but no answer.

I'm sending a screenshot from inventory and account, and the date of the requests when withdrawals were sent.

Please check my complaint.

Unresolved

$2,200

Refusing to open my account, withholding my deposits

Hi , i've been playing in betcart casino about 2 years and they closed my account asking to pass kyc procedure , i gave them every documents they wanted but got no response from them about 2-3months , i also had nearly 1.4k USD in my account .

I had two deposits in amounts of 900 USD and 500 USD , both by perfectmoney payments system , i just want to withdraw my initial deposit and get out of their casino for good !

Please help me askgamblers

Evidence supporting my statements are attached !