Complaint #68 Betcart Casino

Refusing to open my account, withholding my deposits

By Sammy E.

5 years ago

Hi , i've been playing in betcart casino about 2 years and they closed my account asking to pass kyc procedure , i gave them every documents they wanted but got no response from them about 2-3months , i also had nearly 1.4k USD in my account .

I had two deposits in amounts of 900 USD and 500 USD , both by perfectmoney payments system , i just want to withdraw my initial deposit and get out of their casino for good !

Please help me askgamblers

Evidence supporting my statements are attached !

Disputed Casino Betcart Casino

Reason Verification issues

Amount $1400

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

During the course of the complaints process it became clear that the player has registered multiple accounts at AskGamblers.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

We strongly suggest the player to refrain himself from registering new accounts at AskGamblers.

Inactive user

5 years ago

my user name : < email removed >

Betcart Casino Complaint Stats

Resolved 25 / 30

Avg. Amount $12,369

Avg. Complaint Duration 28 days

Avg. Response Time 3 days

Betcart Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 22 out of 26 complaints in this category have been resolved.

This operator's average complaint duration is 28 days, while the average duration across all operators is 8 days.

Betcart Casino Complaints

See all complaints for this casino

Betcart Casino delay in payment of 26290 USD

Hello AskGamblers Team,

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I am filing a formal complaint against Betcart Casino. I am a high-value player (VIP Level 9) and a long-term loyal member with 9 years of tenure on the platform. Over the last month alone, I have deposited approximately $28,300.

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My current winning balance is 4,971,000,000 IRT (approx. $26,290). I completed full KYC verification on July 21st, and all my documents were approved.

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The casino has engaged in deceptive and unfair behavior:

On August 5th, they abruptly disabled my cryptocurrency withdrawal option, forcing me to use bank transfers.

The support team explicitly instructed me to submit withdrawal requests, claiming they would be approved after a "review." Following their exact instructions, I submitted withdrawal requests three separate times, but all three were rejected after waiting for 72 hours each time.

My current withdrawal request is now stuck in "Special Review" for over 72 hours, following the previous three rejections.

Most alarmingly, the support team has now started ignoring my inquiries and closing my chats without providing any answers, which is a clear act of "ghosting" a high-tier VIP customer and a member of 9 years.

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As a Level 9 user and a loyal member for nearly a decade, I have acted in good faith and followed all rules. The casino's misleading instructions, repeated rejections, and subsequent silence are absolutely unacceptable. I have provided screenshots of my VIP status, the disabled crypto withdrawals, and the history of rejected/pending transactions.

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I request AskGamblers to mediate this situation immediately to ensure the casino honors its payment obligations.

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Thank you for your professional assistance.

< full name removed >

Unresolved

$26,290

No pay no respond

I played casino at Betcart. Fully verified account. Now I have balance of 3.1k EUR plus a withdrawal of 2.0k EUR pending for a long time - so I have a total of 5.1k EUR that I need to recover from them. (Screenshot attached, private)

Betcart ignore my emails and will not give me any information about my withdrawals - please help.

Resolved

€5,100

No payment after 3 weeks

Hi.

Betcart didn't pay my withdrawal which is 590 millions IRR (Iranian Rial) (about 2200 US$).

After 2 weeks of requesting nothing happened, so I canceled my request and summited it again 10 days ago.

Betcart online support is telling me everyday that I need to wait for payment team and they gave the email of payment team to be in contact with them directly. I sent emails, but no answer.

I'm sending a screenshot from inventory and account, and the date of the requests when withdrawals were sent.

Please check my complaint.

Unresolved

$2,200

Casino refuse to pay my 2700USD

Hi
Ive been playing in betcart casino for nearly 1 month and there was no problem with small amount of withdrawals but when i deposited more than 2k USD and after playing i requested a withdraw 2700 usd they refused to pay .
I will attach the screenshot of my withdraw , you can see the status of withdraw is "Allowed" but not "Paid" since 12th October.

I also tried to contact with them (no online chats , just through email) they answered it will take time to investigate into this matter and they didnt even say how much time does it take !!!

Username: shahinpelmeh

Rejected

$2,700

Not paying my $4,600 withdrawal

Hi. betcart not pay my money 4600 usd .They passed 20 day not pay my money and do not answer me

I even told them only Money deposited Give me back But no answer to me.

I'm sending a screenshot From inventory and account And the date of the request was sent withdrawal