Ag Awards

Betcart Casino - Casino refuse to pay my 2700USD

Complaint Info
Disputed casino Betcart Casino
Reason Delayed payment
Amount $ 2700
Inactive user
Posted on October 25, 2019

Ive been playing in betcart casino for nearly 1 month and there was no problem with small amount of withdrawals but when i deposited more than 2k USD and after playing i requested a withdraw 2700 usd they refused to pay .
I will attach the screenshot of my withdraw , you can see the status of withdraw is "Allowed" but not "Paid" since 12th October.

I also tried to contact with them (no online chats , just through email) they answered it will take time to investigate into this matter and they didnt even say how much time does it take !!!

Username: shahinpelmeh

Posted on October 28, 2019

Dear Player,

Please be informed that your case is being investigated by our relevant specialists. We have made several attempts to contact you via email however your phone number was either incorrect or unreachable. Our team has request you to provide us several documents repleted to your deposit . Hereby, please check you registered email address and make sure providing the requested information at the earliest convenient.

Looking forward for your cooperation and feel free to contact our support in case of any questions.

Best Regards,

betcart Team

Posted on October 28, 2019

Dear @Shahinpelmeh,

Please let us know if you have cooperated the casino and sent the required information. Please be in aware in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

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