Complaint #33 Betcart Casino

Owing me over 15k euros since September

By WSOSerious

8 years ago

Message on forum

Hello.

played on betcart, and made a request for payout on the mid of September. the amount is around 15k (I have no access anymore to the account, because at the beginning of December they were writing me, that they close all Austrian accounts, because they don't offer service anymore in Austria). What did they say about my withdrawal? Excuses all the time. (we assure that your balance is safe, we need more time blablablaba). Last Message was on 29th of November. Nothing more except the message on 3th of December, where they told me that Austrians are not allowed anymore. They told me numerous times that the financial department taking care of it and resume to me shortly. Never saw an euro of this money. PS: previously I've waited for around 9k 2 months too.... 15k was the remaining balance, and I withdrew on mid of September, as stated above. Please help me, dunno what to do anymore.

I can't even attach files, because I have no access anymore to my account.... Its a shame. The E-mails I can forward too you, if you want.

Disputed Casino Betcart Casino

Reason Delayed payment

Amount €15000

Discussion

AskGamblers

• Support Team

8 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

WSOSerious

8 years ago

Got everything. Please betcart send me a confirmation that you've sent it via mail. Thanks for solving this matter. Askgamblers thanks too, u can close this case. Greetings.

AskGamblers

• Support Team

8 years ago

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Betcart Casino management will soon jump in with an update on this complaint.

WSOSerious

8 years ago

Hello Betcart-team.

Yeah, but the financial team said exactly the same months ago. So Ill take you by your word, that after my Reply (THIS REPLY) my request will be processed right after and ill see it shortly. So the 95 hours left should be more than enough to make the withdrawal on your part. Looking forward to it. Next answer on your part hopefully is, that the withdrawal is made and we can close this endless case.

Betcart Casino Complaint Stats

Resolved 25 / 29

Avg. Amount $11,889

Avg. Complaint Duration 28 days

Avg. Response Time 3 days

Betcart Casino Complaints

See all complaints for this casino

No pay no respond

I played casino at Betcart. Fully verified account. Now I have balance of 3.1k EUR plus a withdrawal of 2.0k EUR pending for a long time - so I have a total of 5.1k EUR that I need to recover from them. (Screenshot attached, private)

Betcart ignore my emails and will not give me any information about my withdrawals - please help.

Resolved

€5,100

No payment after 3 weeks

Hi.

Betcart didn't pay my withdrawal which is 590 millions IRR (Iranian Rial) (about 2200 US$).

After 2 weeks of requesting nothing happened, so I canceled my request and summited it again 10 days ago.

Betcart online support is telling me everyday that I need to wait for payment team and they gave the email of payment team to be in contact with them directly. I sent emails, but no answer.

I'm sending a screenshot from inventory and account, and the date of the requests when withdrawals were sent.

Please check my complaint.

Unresolved

$2,200

Refusing to open my account, withholding my deposits

Hi , i've been playing in betcart casino about 2 years and they closed my account asking to pass kyc procedure , i gave them every documents they wanted but got no response from them about 2-3months , i also had nearly 1.4k USD in my account .

I had two deposits in amounts of 900 USD and 500 USD , both by perfectmoney payments system , i just want to withdraw my initial deposit and get out of their casino for good !

Please help me askgamblers

Evidence supporting my statements are attached !