Complaint #33
Betcart Casino
Owing me over 15k euros since September
8 years ago
Hello.
played on betcart, and made a request for payout on the mid of September. the amount is around 15k (I have no access anymore to the account, because at the beginning of December they were writing me, that they close all Austrian accounts, because they don't offer service anymore in Austria). What did they say about my withdrawal? Excuses all the time. (we assure that your balance is safe, we need more time blablablaba). Last Message was on 29th of November. Nothing more except the message on 3th of December, where they told me that Austrians are not allowed anymore. They told me numerous times that the financial department taking care of it and resume to me shortly. Never saw an euro of this money. PS: previously I've waited for around 9k 2 months too.... 15k was the remaining balance, and I withdrew on mid of September, as stated above. Please help me, dunno what to do anymore.
I can't even attach files, because I have no access anymore to my account.... Its a shame. The E-mails I can forward too you, if you want.
played on betcart, and made a request for payout on the mid of September. the amount is around 15k (I have no access anymore to the account, because at the beginning of December they were writing me, that they close all Austrian accounts, because they don't offer service anymore in Austria). What did they say about my withdrawal? Excuses all the time. (we assure that your balance is safe, we need more time blablablaba). Last Message was on 29th of November. Nothing more except the message on 3th of December, where they told me that Austrians are not allowed anymore. They told me numerous times that the financial department taking care of it and resume to me shortly. Never saw an euro of this money. PS: previously I've waited for around 9k 2 months too.... 15k was the remaining balance, and I withdrew on mid of September, as stated above. Please help me, dunno what to do anymore.
I can't even attach files, because I have no access anymore to my account.... Its a shame. The E-mails I can forward too you, if you want.
Betcart Casino Complaint Stats
Resolved
25 / 30
Avg. Amount
$12,369
Avg. Complaint Duration
28 days
Avg. Response Time
3 days
Betcart Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 22 out of 26 complaints in this category have been resolved.
This operator's average complaint duration is 28 days, while the average duration across all operators is 8 days.
Screenshot
