Complaint #35 Betcart Casino

Delayed payments and no access to account

By lukaszs

8 years ago

Message on forum

I've been a Betcart customer. I don't have access to my account anymore because Betcart doesn't provide services to the people from my country any longer.
My account was fully verified before first withdrawal from July. I was paid in Spetember. I thought the withdrawal problems were over so 13.10.2017 I requested next withdrawal : 950 E . I've sent many emails to Betcart support but the last answer was from 29.11.2017. As I have mentioned they closed my account in December because of country restriction.

I attach a screenshot from my Betcart account from 4th of December as a proof my claim.

I would like to make a request for withdrawal the whole Betcart balance: 4914 EUR (950 E pending withdrawal + 3964 E from betcart balance) to registered Skrill address as I used this method for deposits.

Disputed Casino Betcart Casino

Reason Delayed payment

Amount €4914

Discussion

AskGamblers

• Support Team

8 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

lukaszs

• Poland

8 years ago

I'm glad to confirm that my payment was processed today. Thank you very much for help AskGamblers and thanky you Betcart Casino. It took few months but I'm happy you finally sorted it out.

Betcart Casino

• Representative

8 years ago

Dear LUKASZS,

We are glad to inform you that your payment will be proceeded latest by the end of this week.

Should you have any questions, please feel free to let us know.

Best Regards,

betcart Team

AskGamblers

• Support Team

8 years ago

Dear Betcart Casino,

Please let us know if there's some update regarding this case.

Betcart Casino Complaint Stats

Resolved 25 / 29

Avg. Amount $11,889

Avg. Complaint Duration 28 days

Avg. Response Time 3 days

Betcart Casino Complaints

See all complaints for this casino

No pay no respond

I played casino at Betcart. Fully verified account. Now I have balance of 3.1k EUR plus a withdrawal of 2.0k EUR pending for a long time - so I have a total of 5.1k EUR that I need to recover from them. (Screenshot attached, private)

Betcart ignore my emails and will not give me any information about my withdrawals - please help.

Resolved

€5,100

No payment after 3 weeks

Hi.

Betcart didn't pay my withdrawal which is 590 millions IRR (Iranian Rial) (about 2200 US$).

After 2 weeks of requesting nothing happened, so I canceled my request and summited it again 10 days ago.

Betcart online support is telling me everyday that I need to wait for payment team and they gave the email of payment team to be in contact with them directly. I sent emails, but no answer.

I'm sending a screenshot from inventory and account, and the date of the requests when withdrawals were sent.

Please check my complaint.

Unresolved

$2,200

Refusing to open my account, withholding my deposits

Hi , i've been playing in betcart casino about 2 years and they closed my account asking to pass kyc procedure , i gave them every documents they wanted but got no response from them about 2-3months , i also had nearly 1.4k USD in my account .

I had two deposits in amounts of 900 USD and 500 USD , both by perfectmoney payments system , i just want to withdraw my initial deposit and get out of their casino for good !

Please help me askgamblers

Evidence supporting my statements are attached !