Complaint #46 Betcart Casino

Blocked my account, unable to withdraw the remaining balance

By steha101

7 years ago

Message on forum

Betcart has blocked my account as they "stop providing service to accounts registered in your country temporarily" (Sweden). The mail had a friendly note that I can withdraw my funds, but considering that my account is blocked and they don't answer phone calls or mails it makes it impossible. I have tried off and on to get in touch with them for several months.

Disputed Casino Betcart Casino

Reason Account closure

Amount €1140

Discussion

AskGamblers

• Support Team

7 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

steha101

• Sweden

7 years ago

I han confirm payout to my neteller account and consider this resolved. Big thanks to askgamblers for assisting in this issue.

Sincerely,
Stefan

AskGamblers

• Support Team

7 years ago

Dear @steha101,

Please confirm if the issue has been resolved. Please be in aware that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Betcart Casino

• Representative

7 years ago

Dear Ask Gamblers Team,

Thank you for reopening the case.

As we have already announced the full amount has been refunded to the Customer.Please also be kindly informed that we received the confirmation from user regarding the successful transfer via email to our Support Team.

We are looking forward to hearing from STEHA101 , to make sure that all participants are aligned.

In the meantime we will be happy to assist with any further questions or queries.

Best Regards,

betcart Team

Betcart Casino Complaint Stats

Resolved 25 / 29

Avg. Amount $11,889

Avg. Complaint Duration 28 days

Avg. Response Time 3 days

Betcart Casino Complaints

See all complaints for this casino

No pay no respond

I played casino at Betcart. Fully verified account. Now I have balance of 3.1k EUR plus a withdrawal of 2.0k EUR pending for a long time - so I have a total of 5.1k EUR that I need to recover from them. (Screenshot attached, private)

Betcart ignore my emails and will not give me any information about my withdrawals - please help.

Resolved

€5,100

No payment after 3 weeks

Hi.

Betcart didn't pay my withdrawal which is 590 millions IRR (Iranian Rial) (about 2200 US$).

After 2 weeks of requesting nothing happened, so I canceled my request and summited it again 10 days ago.

Betcart online support is telling me everyday that I need to wait for payment team and they gave the email of payment team to be in contact with them directly. I sent emails, but no answer.

I'm sending a screenshot from inventory and account, and the date of the requests when withdrawals were sent.

Please check my complaint.

Unresolved

$2,200

Refusing to open my account, withholding my deposits

Hi , i've been playing in betcart casino about 2 years and they closed my account asking to pass kyc procedure , i gave them every documents they wanted but got no response from them about 2-3months , i also had nearly 1.4k USD in my account .

I had two deposits in amounts of 900 USD and 500 USD , both by perfectmoney payments system , i just want to withdraw my initial deposit and get out of their casino for good !

Please help me askgamblers

Evidence supporting my statements are attached !