Complaint #37 Betcart Casino

Closed my account and now delaying payment of almost 60k for over a month

By Djet74

8 years ago

Message on forum

Hello!

My Betcart account has been closed in the beginning of december due to country restrictions, no problem with that. As I cant log in I dont know my exact balance, but it should be something around 57-60k. I never had the chance to request a withdrawal and on my mails the answers are always the same (your balance is safe, we are processing your request etc.). if it takes a week i wont complain, but as this is going on for a month now I am worried about my money.

I hope this could help me somehow as I am really desperate and dont want to lose this money.

Disputed Casino Betcart Casino

Reason Delayed payment

Amount $60000

Discussion

Djet74

7 years ago

Still having problems with your bank? lol

Betcart Casino

• Representative

7 years ago

Dear DJET74 ,

We are sorry you did not receive your funds as promptly as you expected. Currently, we are trying our best to solve the issue with your transfer as soon as possible.
We kindly ask you to be patient as you will surely receive your funds in the shortest time possible.
One again, please accept our sincere apology and thank you for your time and consideration.

We remain at your service in case you have any questions.
Best Regards,

betcart Team

Djet74

7 years ago

@Askgamblers: Its time to change the title of this topic to "for almost a year". No progress in sight, always the same lame words.

Betcart Casino

• Representative

7 years ago

Dear DJET74 ,

We completely understand your frustration, and sincerely apologize for keeping you waiting.
Currently our team is working hard to fix the issues as soon as possible. Once we transfer your funds successfully, we will email you and notify you here as well. We believe that this will not take much time so please bear with us for a little while.
Thank you for your understanding and patience.
We remain at your service in case you have any questions.
Best Regards,

betcart Team

Betcart Casino Complaint Stats

Resolved 25 / 29

Avg. Amount $11,889

Avg. Complaint Duration 28 days

Avg. Response Time 3 days

Betcart Casino Complaints

See all complaints for this casino

No pay no respond

I played casino at Betcart. Fully verified account. Now I have balance of 3.1k EUR plus a withdrawal of 2.0k EUR pending for a long time - so I have a total of 5.1k EUR that I need to recover from them. (Screenshot attached, private)

Betcart ignore my emails and will not give me any information about my withdrawals - please help.

Resolved

€5,100

No payment after 3 weeks

Hi.

Betcart didn't pay my withdrawal which is 590 millions IRR (Iranian Rial) (about 2200 US$).

After 2 weeks of requesting nothing happened, so I canceled my request and summited it again 10 days ago.

Betcart online support is telling me everyday that I need to wait for payment team and they gave the email of payment team to be in contact with them directly. I sent emails, but no answer.

I'm sending a screenshot from inventory and account, and the date of the requests when withdrawals were sent.

Please check my complaint.

Unresolved

$2,200

Refusing to open my account, withholding my deposits

Hi , i've been playing in betcart casino about 2 years and they closed my account asking to pass kyc procedure , i gave them every documents they wanted but got no response from them about 2-3months , i also had nearly 1.4k USD in my account .

I had two deposits in amounts of 900 USD and 500 USD , both by perfectmoney payments system , i just want to withdraw my initial deposit and get out of their casino for good !

Please help me askgamblers

Evidence supporting my statements are attached !