Betcart Casino - Closed my account and now delaying payment of almost 60k for over a month

Dear Player,

We are sorry you have experienced such difficulties with your payout.

We are looking into this for you, please bear with us as will revert shortly.

If you need any further assistance in the meantime, you are welcome.

Best Regards,

betcart Team

Well, thats what you have been telling me for a while now.

I would like to have some concrete answer, WHEN will you send me this money?

I appreciate your answer, but please give me more detailed information on the reasons of the delay and on the expected day of payout, as I am in urgent need of the money (and been waiting way too long).

Dear Betcart Casino,

Please let us know if there's some update regarding this case.

Dear Player,

Thank you for your reply.

We have transferred your case to the relevant department and it is being investigated.

Please stay in touch with us for further clarifications.

Thank you for your time and consideration.

Best Regards,

betcart Team

You told me more or less the same one week ago. How long does it take you to "investigate the case"?

My account has been locked now for over 6 weeks...

Dear DJET74,

We are sorry for keeping you waiting , however , we need to make sure the security of our customer's is on the highest level.

This is the main reason why it takes time. Please rest assured that our Support team will update you shortly,once the investigation is completed.

Thank you for your patience.

Kind Regards,

betcart Team

Can you please inform me what exactly you are INVESTIGATING about?

I've heard that people are already getting paid while until now you still didnt even ask me about verifying my details or giving you my bank account data (I assume you wont be paying out on Skrill), so I have all the right to be the doubtful.

Dear DJET74,

By investigation we mean that your details are being checked and verified by the relevant team.

Please note that in process of verification some additional documents might be requested.

As you could already been convinced all our users are being paid after a successful verification, hereby we kindly ask you to follow the instruction of our support department.

We will do our best to finalize your case as soon as possible.

Thank you for your time.

Best Regards,

betcart Team

How are you checking my details if you dont have any of my documents yet?
In my opinion these are all excuses to gain some time (I dont know what for though...).

PS: I am NOT convinced that ALL of your users are getting paid, I said I've heard of some, many others still waiting according to some forum.

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Betcart Casino management will soon jump in with an update on this complaint.