Complaint #30 Betcart Casino

''Technical problems'' delaying withdrawals for months

By Jarno L.

8 years ago

Message on forum

Hi,

I have been waiting my withdrawal 6 months and ive heard all the excuses about technical problems and how my money are safe so no problems. I want to believe they are safe but all i want is withdraw them too. 2 months ago they said i can have my money but couple of days later said my withdrawal is too big :) Ive made fully verification, last one was when i had to take selfie with my passport with 2 different backgrounds. They also said i have to withdraw to skrill and when i made that account i had to withdraw to neteller and then bank account and so on.. all about playing time. ( I made my deposit with credit card)

Now i want my pending money 1000€ and also 2350€ which are in my BC account to my bank account. You can have that 0.61€ what is left.

Best Regards
Jarno

Disputed Casino Betcart Casino

Reason Delayed payment

Amount €3350

Discussion

AskGamblers

• Support Team

8 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

jarnol

• Finland

8 years ago

Im most grateful to AskGamblers for the great help to solve this case!

Thank U Betcart also! Everyone who is still waiting yours money its likely you get those some day.

Case closed, im happy.

Jarno

Betcart Casino

• Representative

8 years ago

Dear Jarno,

As it has been already discussed during our phone conversation, your withdrawal has been proceeded.
We kindly ask you to check your bank account and let us know whenever you receive your payment.

Should you have any further questions please feel free to contact us.

Best Regards,
betcart Team

jarnol

• Finland

8 years ago

Hello BC,

Im happy to hear that youre in process of finalizing my request. Still i cant see that progress in my bank account. Maybe U can confirm ill see that next week.

Jarno

Betcart Casino Complaint Stats

Resolved 25 / 29

Avg. Amount $11,889

Avg. Complaint Duration 28 days

Avg. Response Time 3 days

Betcart Casino Complaints

See all complaints for this casino

No pay no respond

I played casino at Betcart. Fully verified account. Now I have balance of 3.1k EUR plus a withdrawal of 2.0k EUR pending for a long time - so I have a total of 5.1k EUR that I need to recover from them. (Screenshot attached, private)

Betcart ignore my emails and will not give me any information about my withdrawals - please help.

Resolved

€5,100

No payment after 3 weeks

Hi.

Betcart didn't pay my withdrawal which is 590 millions IRR (Iranian Rial) (about 2200 US$).

After 2 weeks of requesting nothing happened, so I canceled my request and summited it again 10 days ago.

Betcart online support is telling me everyday that I need to wait for payment team and they gave the email of payment team to be in contact with them directly. I sent emails, but no answer.

I'm sending a screenshot from inventory and account, and the date of the requests when withdrawals were sent.

Please check my complaint.

Unresolved

$2,200

Refusing to open my account, withholding my deposits

Hi , i've been playing in betcart casino about 2 years and they closed my account asking to pass kyc procedure , i gave them every documents they wanted but got no response from them about 2-3months , i also had nearly 1.4k USD in my account .

I had two deposits in amounts of 900 USD and 500 USD , both by perfectmoney payments system , i just want to withdraw my initial deposit and get out of their casino for good !

Please help me askgamblers

Evidence supporting my statements are attached !