Complaint #19 Betcart Casino

Delayed payment since July

By balar18

8 years ago

Message on forum

I have requested an initial withdrawal of $1000 USD last june 2017. My account has been fully verified already. But until now i havent received any payment.. kindly help me reaolve this issue. Thanks. One more thing, when i logged in to my account, i cant request for further withdrawal. I think they blocked the system. Thanks

Disputed Casino Betcart Casino

Reason Delayed payment

Amount $5500

Discussion

AskGamblers

• Support Team

8 years ago

Based on the new info provided by the complainant that the payment for which s/he was eligible for has been received, AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

AskGamblers

• Support Team

8 years ago

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

balar18

8 years ago

Dear betcart,

It has been 10 days now since you said you have wired my first and second withdrawal but i havent received any in my bank account. I am just wondering why you havent deducted the $4,500 (2nd withdrawal request) from my account if you claimed to have processed my withdrawal.. (see screenshot) That's weird.. Kindly follow up on this matter to your finance department! I want this to be resolved asap. As i have been waiting for months now.

balar18

8 years ago

It has been more than 10 days now since you claimed to have wired my withdrawal but until now i havent received it in my bank account.. are you just making up stories to keep my hopes alive? As i have said in my previous reply, that how can you have prossessed my withdrawal if you havent deducted it to my account. i want a resolution ASAP. How come you can pay others(i have followed resolved complaints here) but not me. It has been almost 6 months since I requested my withdrawal.. what is your finance department doing? 6 months?.. and no result? You can transfer it to my neteller(see screenshot) if you are having techinical difficulties in wiring to my bank. Please settle this ASAP!!!!!!!

Betcart Casino Complaint Stats

Resolved 25 / 29

Avg. Amount $11,889

Avg. Complaint Duration 28 days

Avg. Response Time 3 days

Betcart Casino Complaints

See all complaints for this casino

No pay no respond

I played casino at Betcart. Fully verified account. Now I have balance of 3.1k EUR plus a withdrawal of 2.0k EUR pending for a long time - so I have a total of 5.1k EUR that I need to recover from them. (Screenshot attached, private)

Betcart ignore my emails and will not give me any information about my withdrawals - please help.

Resolved

€5,100

No payment after 3 weeks

Hi.

Betcart didn't pay my withdrawal which is 590 millions IRR (Iranian Rial) (about 2200 US$).

After 2 weeks of requesting nothing happened, so I canceled my request and summited it again 10 days ago.

Betcart online support is telling me everyday that I need to wait for payment team and they gave the email of payment team to be in contact with them directly. I sent emails, but no answer.

I'm sending a screenshot from inventory and account, and the date of the requests when withdrawals were sent.

Please check my complaint.

Unresolved

$2,200

Refusing to open my account, withholding my deposits

Hi , i've been playing in betcart casino about 2 years and they closed my account asking to pass kyc procedure , i gave them every documents they wanted but got no response from them about 2-3months , i also had nearly 1.4k USD in my account .

I had two deposits in amounts of 900 USD and 500 USD , both by perfectmoney payments system , i just want to withdraw my initial deposit and get out of their casino for good !

Please help me askgamblers

Evidence supporting my statements are attached !